# Victoria Bejarano

Victoria Bejarano is a remote worker on Himalayas, Client Support & Process Coordinator at Controlbox, based in Spain.

Source: https://himalayas.app/@victoriabejarano

```text
Client Support & Process Coordinator at CONTROLBOX, using Jira and Trello to manage workflows and achieving 90% customer satisfaction in H1 2025.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Spain |
| Authorized to work in | Spain |
| Salary expectations | 35k+ EUR |
| Job categories | Customer Support Specialist, Service Operations Specialist, Client Success Specialist, Project Coordinator |
| Skills | Customer Service, Bilingual Customer Support, Customer Relationship Management, Incident Management, SLA Compliance, Remote Project Coordination, Customer Onboarding, Documentation, CRM, Help Desk, Jira, Trello, Google Workspace, Microsoft 365, Zammad |
| LinkedIn | https://linkedin.com/in/victoria-bejarano-995610108 |

## What I'm looking for

```text
I'm seeking a role in international customer support, service operations, or client success.
```

## About

```text
At CONTROLBOX, I provide bilingual customer support and coordinate client support processes remotely. I manage internal ticketing and workflows using Jira and Trello, and achieved 90% customer satisfaction in H1 2025.

Across roles at OPISAS Holding Inc, 24/7 InTouch, and Teleperformance, I supported international clients in English and Spanish. My work included onboarding and documentation, resolving technical and service issues, and coordinating across teams in SLA-driven environments.
```

## Experience

### Client Support & Process Coordinator (current)

Controlbox. Aug 2023 - Present

```text
Provided bilingual customer support via email, phone, and live chat. Managed internal ticketing and workflows using Jira and Trello, monitored client KPIs, and supported documentation and customer onboarding processes.
```

Skills: Bilingual-Support, CRM, Jira, Trello, Customer-Satisfaction, Onboarding, Documentation

### Customer Success & Admin Support

Opisas Holding Inc. Oct 2022 - Jun 2023

```text
Assisted international investors with onboarding, documentation, and property acquisition processes. Managed accounts with portfolios over $400K and scheduled executive meetings across time zones.
```

Skills: Customer-Success, Onboarding, Documentation, Account-Management, Scheduling, Compliance

### Customer Support Agent

Controlbox. Nov 2021 - Oct 2022

```text
Delivered multichannel customer support via email, chat, and phone. Resolved user issues and supported internal translations and documentation.
```

Skills: Multichannel-Support, Email, Chat, Phone, Translation, Documentation

### Bilingual Customer Support Advisor

24/7 InTouch. May 2019 - Sep 2021

```text
Provided travel and booking support in English and Spanish. Handled billing, account recovery, and service issues in real-time in a high-volume SLA-driven environment.
```

Skills: Bilingual-Support, Travel-Support, Billing, Account-Recovery, SLA-Compliance

### Bilingual Technical Support Advisor

Teleperformance. Apr 2016 - Mar 2019

```text
Managed technical support tickets for corporate Microsoft clients. Escalated cases, documented processes, and collaborated with QA, and translated documentation.
```

Skills: Technical-Support, Ticketing, Escalation-Management, Documentation, Translation, QA-Collaboration

## Education

### University ISES Corporation of Superior Education

Professional Technician, Hotel Management. 2007 - 2011

```text
Professional Technician in Hotel Management degree from University ISES Corporation of Superior Education from 2007 to 2011.
```

### Bolivar School of Soacha

High School Diploma, General Studies. 2001 - 2006

```text
High school diploma from Bolivar School of Soacha from 2001 to 2006.
```

## Tech stack

- Zulip
- Jira
- Google Workspace
- Trello
- Kayako
- Mattermost
- Microsoft 365

To contact Victoria, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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