# Victor Dourado

Victor Dourado is a remote worker on Himalayas, Analista de Atendimento ao Cliente – Pleno at Cummins Brasil, based in Brazil.

Source: https://himalayas.app/@victordourado

```text
I manage strategic customer relationships, demand planning, and operational improvements in multinational corporate environments.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Brazil |
| Authorized to work in | Brazil |
| Salary expectations | 105k+ BRL |
| Job categories | Customer Service Analyst, Commercial Analyst, Operations Analyst, Business Development Analyst |
| Skills | Customer Relationship Management, Strategic Account Management, Negotiation, Stakeholder Management, Consultative Customer Service, Customer Retention, Customer Satisfaction, Business Development, Prospecting, Partnership Development, demand planning, Supply Chain Management, Inventory Control, Process Mapping, Process Standardization, Continuous Improvement, KPI development, KPI Monitoring, Management Reporting, Project Management, Team Leadership, Event Planning, Institutional Communications, Excel, Word, PowerPoint, Oracle, ERP, English, Portuguese |
| LinkedIn | https://linkedin.com/in/victor-dourado-b17923207 |

## What I'm looking for

```text
I'm looking for opportunities in commercial, customer service, operations, and business development where I can manage relationships, improve processes, coordinate stakeholders, and deliver results.
```

## About

```text
At Cummins Brasil, I manage strategic customer relationships, coordinate critical demands, and help ensure delivery deadlines and customer satisfaction are met.

I work across Logistics, Quality, Commercial, and Engineering to unblock deliveries, align stakeholders, consolidate demand forecasts, and monitor supply-chain flows. I also lead process-improvement initiatives and maintain governance and traceability in Oracle ERP.

Previously at Cummins, I developed operational KPIs, advanced Excel reports, and standardized customer-service routines to support faster, better-informed decisions.

Through Rotary International volunteer leadership, I cofounded a local chapter, negotiated partnerships and sponsorships, led volunteer teams, and delivered events and institutional projects. I'm pursuing opportunities in commercial, customer service, operations, and business development.
```

## Experience

### Analista de Atendimento ao Cliente – Pleno (current)

[Cummins Brasil](https://himalayas.app/companies/cummins). Apr 2023 - Present

```text
Managed strategic client portfolio, ensuring delivery deadlines and high satisfaction. Led demand planning, supply chain monitoring, and process optimization projects.
```

Skills: Customer-Relationship-Management, Negotiation, demand-planning, Supply-Chain-Management, Continuous-Improvement, Oracle-ERP, KPI-Management

### Estagiário em Atendimento ao Cliente

[Cummins Brasil](https://himalayas.app/companies/cummins). Mar 2022 - Apr 2023

```text
Developed and monitored KPIs, created management reports in advanced Excel, and documented processes to support the customer service team.
```

Skills: KPI-development, Excel, Process-documentation, Internal-Customer-Support

### Monitor Universitário

Universidade Federal de Juiz de Fora (UFJF). Mar 2021 - Mar 2022

```text
Provided individual and group mentoring to students, coordinated study sessions, and prepared teaching materials aligned with the curriculum.
```

Skills: Mentorship, Tutoring, Communication-Skills, Material-Preparation

### Cofundador, Diretor de Protocolo e Imagem Pública

Rotary Internacional (Interact / Rotaract). Mar 2011 - Jul 2018

```text
Co-founded a local Rotary club, structured governance, and led volunteer teams. Prospected partners and sponsors to ensure project sustainability.
```

Skills: Business-Development, Partnership-Negotiation, Project-Management, Event-Planning, Team-Leadership, Budgeting

## Education

### Centro Universitário FMU

Bacharelado, Administração

```text
Bacharelado em Administração concluído em 2024, com transferência da Universidade Federal de Juiz de Fora (UFJF) em 2023.
```

### Universidade Federal de Juiz de Fora (UFJF)

Administração. 2018 - 2022

```text
Curso de Administração iniciado em 2018, com transferência em 2023 para o Centro Universitário FMU.
```

## Tech stack

- Oracle

To contact Victor, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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