# Victor Cojulun

Victor Cojulun is a remote worker on Himalayas, Customer Success Lead at 2Hour Learning / Alpha Anywhere, based in Guatemala.

Source: https://himalayas.app/@victorcojulun

```text
Bilingual Customer Success leader driving renewal, expansion, and faster time-to-value.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Guatemala |
| Authorized to work in | Guatemala |
| Job categories | Customer Success Manager, Customer Success Manager, Head of Customer Success, Customer Success Director, Customer Experience Manager, Onboarding Operations Manager, Implementation Manager, Customer Operations Manager, Customer Enablement, Sr. Manager Of Customer Success, Customer Success Lead |
| Skills | Customer Retention, Account Expansion, Onboarding, Health Scores, Churn Modeling, QBRs, Process Optimization, Remote Team Management, HubSpot, ClickUp, Salesforce, Slack, Notion, Excel, NPS, Remote Team, Dashboarding, Google Workspace, Customer Success |

## What I'm looking for

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I seek a remote, growth-minded company role leading Customer Success or operations where I can scale teams, optimize onboarding, and drive retention and ARR expansion.
```

## About

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I am a bilingual Customer Success leader with 8+ years focused on B2B SaaS and LATAM EdTech, known for driving high retention and measurable revenue growth.

I built and scaled a 6-person remote Customer Success team supporting 150+ institutional clients across eight countries, achieving 90%+ renewal rates and 118% NRR while reducing time-to-value by 20%.

My work emphasizes process optimization and scalable onboarding: I designed asynchronous onboarding frameworks, created 30+ user-facing resources, and transitioned onboarding to group and self-serve models that cut per-user onboarding time substantially.

I combine hands-on customer advocacy, data-informed upsell strategies, and operational rigor (HubSpot, ClickUp, CRM dashboards, health scoring) to deliver strong CSAT, ARR expansion, and long-term account health.
```

## Experience

### Customer Success Lead

2Hour Learning / Alpha Anywhere. Mar 2025 - Jul 2025

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Led onboarding and support for 40+ new accounts, achieving 1-week average time-to-activation and sub-24hr response times; redesigned onboarding to group/asynchronous model reducing per-user onboarding time ~40%.
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Skills: Onboarding, Customer-Support, Documentation, Time-To-Value, CSAT, HubSpot, ClickUp

### Head of Customer Success

EduTech de Centroamérica. Apr 2022 - Feb 2025

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Led a 6-person CS team across 8 countries managing 150+ accounts, implemented asynchronous onboarding reducing TTV 20% and drove 20–25% ARR expansion contributing $2.1M in expanded revenue while maintaining 90%+ renewal rates.
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Skills: Team-Leadership, Onboarding, Renewals, NRR%, QBRs, Upselling, CRM, Customer-Success

### Customer Success Specialist

EduTech de Centroamérica. Jun 2018 - Mar 2022

```text
Onboarded and supported 80+ accounts, maintained 90%+ renewal rates using proactive health scoring and built bilingual CS playbooks that contributed to 30% ARR growth through improved adoption.
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Skills: Onboarding, Health-Scores, Playbook-Development, Bilingual-Support, Customer-Engagement

### Customer Success Specialist

Macmillan Education Mexico. Jan 2015 - May 2018

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Delivered 200+ bilingual workshops and webinars across Central America, driving 95% product adoption and supported renewals for 80+ institutional clients to sustain retention.
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Skills: Workshops, Adoption, Bilingual-Support, Account-Management, Renewals

## Education

### Galileo University

Bachelor of Science, Innovation in Education

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Pursuing a Bachelor of Science in Innovation in Education with expected completion in July 2026.
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### Coursera (Google Data Analytics)

Professional Certificate, Data Analytics

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Completed the Google Data Analytics professional certificate with expected credential issuance in March 2026.
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### Salesforce

Certification, Sales Operations

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Completed Salesforce Sales Operations training with expected credential issuance in January 2026.
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### Unknown (Generative AI for Educators)

Certificate, Educational Technology. 2024 - 2024

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Completed a Generative AI for Educators certification in 2024.
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### SIT Graduate Institute

TESOL Certification, Teaching English to Speakers of Other Languages

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Holds a TESOL certification from SIT Graduate Institute (date not provided).
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## Tech stack

- Salesforce
- HubSpot
- Remote Team
- ClickUp

To contact Victor, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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