# Vergil User

Vergil User is a remote worker on Himalayas, Customer Service Associate (Retail-The Home Depot) at Nearsol, based in Philippines.

Source: https://himalayas.app/@vergiluser

```text
Customer service specialist with expertise in technical support.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Philippines |
| Authorized to work in | Philippines |
| Job categories | Customer Service Specialist, Technical Support Specialist, Enterprise Retail Account Executive, Customer Experience Manager, Sales Support Specialist, Customer Support Specialist, Customer Experience Specialist, Client Services Specialist, Customer Communications Specialist, Senior Customer Support Specialist, Customer Support Expert, Customer Service |
| Skills | Customer Service, Technical Support, retail management, CRM Tools, Email Communication, Prioritization, Data Entry, Records Management, Live Chat, Microsoft Office |

## What I'm looking for

```text
I am looking for a role that values customer satisfaction and offers opportunities for growth and development.
```

## About

```text
With over three years of experience in customer service, I have honed my skills in technical support and retail account management. My journey began at Foundever (formerly Sitel), where I excelled as a Tier 2 Customer Service Associate. I handled escalated support tickets, ensuring timely resolutions for complex issues through effective email and chat communication. My ability to collaborate with internal teams allowed me to troubleshoot product and service issues efficiently, leading to high levels of client satisfaction.

Currently, I am furthering my career at Nearsol as a Customer Service Associate for The Home Depot. Here, I deliver exceptional support to retail customers across various communication channels, maintaining an impressive KPI rating above 90%. My proficiency in CRM tools and Microsoft Office Suite enables me to manage support workflows and administrative tasks effectively. I take pride in training and mentoring junior associates, sharing best practices to enhance team performance.
```

## Experience

### Customer Service Associate (Retail-The Home Depot)

Nearsol. Jan 2024 - Jan 2025

```text
Delivered exceptional support for retail customers through phone, email, and chat channels. Maintained above 90% KPI rating consistently. Processed orders, handled returns and delivery concerns professionally.
```

Skills: Customer-Service, Order-Processing, KPIs, Data-Entry, Communication-Skills

### Customer Service Associate (Tier 2)

[Foundever](https://himalayas.app/companies/foundever). Jan 2022 - Jan 2024

```text
Handled escalated support tickets, delivering timely resolutions for complex issues via email and chat. Collaborated with internal teams to troubleshoot product and service issues, ensuring client satisfaction. Utilized CRM and ticketing tools to log and manage support workflows efficiently.
```

Skills: Mentorship, Live-Chat, Customer-Service, Technical-Support, CRM, Email-Communication, Team-Leadership, Troubleshooting, Ticketing

## Education

### Cagayan State University

Bachelor of Science, Civil Engineering

```text
Studied Civil Engineering at Cagayan State University. Focused on foundational engineering principles and practices.
```

## Tech stack

- Gmail

To contact Vergil, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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