# Van Zyl Lochner Van Zyl Lochner is a remote worker on Himalayas, Professional Services Programme Manager & Customer Success Lead at IMTF, based in South Africa. Source: https://himalayas.app/@vanzyllochner ```text Professional Services Programme Manager at IMTF who secured 100% key-account renewals across UK and EU clients. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | South Africa | | Authorized to work in | South Africa | | Salary expectations | 50k+ EUR | | Job categories | Customer Success Manager, Engagement Manager, Service Delivery Manager | | Skills | Professional Services, Customer Success, Program Management, Service Delivery, ITIL, SaaS Delivery, RegTech, Account Retention, Client Health Management, Churn Mitigation, Executive alignment, SLA Governance, KPI Governance, Incident Management, Problem Management | | LinkedIn | https://linkedin.com/in/van-zyl-lochner-b838b039 | ## About ```text At IMTF, I directed post-sales customer lifecycle governance and programme delivery for Tier-1 RegTech financial institutions across the UK and Europe. I used HubSpot client health telemetry to identify risks and support recurring renewals, contributing to 100% key-account contract renewals across UK and EU clients. I also partnered with SaaS and Service Desk Directors on 24/7 major-incident governance using ServiceNow and Grafana, helping reduce MTTR by 35% across critical banking environments. Across roles at FICO, Datacentrix, CA Technologies, JPMorgan Chase, T-Systems, and Sanlam, I worked in enterprise service delivery, customer engagement, and ITIL-governed operations. ``` ## Experience ### Professional Services Programme Manager & Customer Success Lead IMTF. May 2023 - Oct 2026 ```text Directed full post-sales customer lifecycle governance and programme delivery for Tier-1 RegTech financial institutions across the UK and Europe, ensuring compliance and executive alignment. Partnered with security officers on due-diligence reviews and led global 24/7 major-incident management. ``` Skills: RegTech, Customer-Success, ITIL, ServiceNow, HubSpot, Grafana, Jira, Confluence, ISO-27001, SOC2, Penetration-Testing, SLA-Management, Incident-Management, PMO ### Engagement Manager & Client Success Lead [FICO](https://himalayas.app/companies/fico). Jun 2017 - May 2023 ```text Delivered application managed services for enterprise customers under ITIL governance, maintaining accountability for schedule, quality, scope, and budget. Managed executive customer relationships and SLA/KPI performance across distributed teams. ``` Skills: ITIL, SLA-Management, KPI-Management, Pre-Sales, Statement-of-Work, Project-Management, Customer-Relationship-Management ### Regional Engagement Lead Datacentrix. Jul 2016 - May 2017 ```text Owned client and vendor engagement, contractual delivery, resource planning, escalations, and project performance reporting for regional delivery operations. Analyzed business and technical requirements for European offices. ``` Skills: Client-Engagement, Vendor-Management, Resource-Planning, Escalation-Management, Project-Reporting, Requirements-Analysis ### Information Technology Services Specialist CA Technologies. Apr 2012 - Jul 2016 ```text Implemented and supported enterprise IT service management solutions, providing technical leadership for complex environments, software trials, and proof-of-concepts. Built executive customer relationships and supported ITIL-aligned incident and problem processes. ``` Skills: IT-Service-Management, ITIL, Incident-Management, Problem-Management, Proof-of-Concept, Technical-Leadership, Training ### Technical Service Engineer & Regional Service Delivery Manager [JPMorgan Chase](https://himalayas.app/companies/jpmorgan-chase-co). Jul 2008 - Mar 2012 ```text Managed service delivery between Global Technology Infrastructure and business units. Served on-site in London as Regional Service Delivery Manager for European branches, managing major incidents, executive communications, CSI plans, and risk registers. ``` Skills: Service-Delivery, Major-Incident-Management, Executive-Communication, CSI, Risk-Management, ITIL ### Information Technology Support Specialist [T-Systems](https://himalayas.app/companies/t-systems-iberia). Jan 2000 - Jun 2008 ```text Delivered advanced 2nd/3rd level support for enterprise clients, meeting strict SLAs, managing critical incidents, and conducting formal service reviews. ``` Skills: IT-Support, SLA-Management, Incident-Management, Service-Review ### IT Support Specialist & Disability Specialist Sanlam. Apr 1994 - Dec 1999 ```text Provided enterprise IT support, infrastructure deployments, and project implementation; managed technical and medical disability claims. ``` Skills: IT-Support, Infrastructure-Deployment, Project-Implementation, Disability-Claims ## Education ### DF Malan High School Matric, General. 1989 - 1993 ```text Completed secondary education and obtained a Matric certificate. ``` ### University of South Africa BCom (incomplete), Informatics and Environmental Management ```text Completed coursework toward a BCom in Informatics and Environmental Management. ``` ### Stellenbosch University Business School Project Management: Principles & Practices, Project Management ```text Completed professional studies in project management principles and practices. ``` ## Tech stack - Microsoft Teams - Jira - HubSpot - Grafana - Confluence - ServiceNow To contact Van Zyl, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Darren Girling](https://himalayas.app/@darrengirling): Service Delivery Lead, Managed Security Services Infrastructure Security Architects - [Richard Williams](https://himalayas.app/@richardwilliams): Senior Manager – IT Infrastructure, Operations & Cloud, Altron Digital Business - [Andre Myburgh](https://himalayas.app/@andremyburgh): Service Delivery Manager US (SLM), Teleperformance ZA - [Siphiwe Khumalo](https://himalayas.app/@siphiwekhumalo): Service Delivery Manager, Engen - [Clarence Paul](https://himalayas.app/@clarencepaul): Senior Project Manager, Jurumani Solutions - [Belindah Moroathsehla](https://himalayas.app/@belindahmoroathsehla): Senior Partner Enablement Manager, Visa Inc - [Candice Mills](https://himalayas.app/@candicemills): Customer Success Manager, Darktrace - [Noel Moonsammy](https://himalayas.app/@noelmoonsammy): High Touch Operations Manager, Cisco Systems - [Durgesh Sakhare](https://himalayas.app/@durgeshsakhare): Senior Software Program Manager, Paytronix - [Hennie van Wyk](https://himalayas.app/@hennievanwyk): Service Manager, BoomTech, Inc.