# Valentina User

Valentina User is a remote worker on Himalayas, Customer Success Manager, EMEA at Remote.com, based in Austria.

Source: https://himalayas.app/@valentinauser5

```text
Customer Success Manager at Remote.com who built Customer Success lifecycle stages and best practices during a period of rapid growth.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Austria |
| Authorized to work in | Austria |
| Salary expectations | 65k+ EUR |
| Job categories | Customer Success Manager, Business Development Manager, Service Delivery Manager, Account Manager |
| Skills | Customer Success, Business Development, Service Delivery, Account Management, Customer Experience, Process Improvement, Change Management, Transition Management, Customer Feedback, Enterprise Renewals, Commercial Negotiation, Salesforce, HubSpot, Zendesk, Oracle |
| LinkedIn | https://linkedin.com/in/valentina-pandolfi |

## About

```text
At Remote.com, I built Customer Success lifecycle stages and best practices during a period of rapid growth. I also worked across Product, Payroll, Legal, Sales and Operations to solve complex customer challenges and rebuild trust with frustrated customers.

At NTT Ltd, I designed a customer feedback survey adopted across several European countries during an organizational transformation. Earlier, I managed enterprise renewals at SUSE Software Solutions Ltd, including a €3M renewal, and progressed through three roles at PayPal Ltd.
```

## Experience

### Customer Success Manager, EMEA

[Remote.com](https://himalayas.app/companies/remote). Aug 2021 - Oct 2025

```text
Built Customer Success lifecycle stages and best practices. Rebuilt trust with frustrated customers through cross-functional collaboration and worked closely with Product, Payroll, Legal, Sales, and Operations to solve complex customer challenges.
```

Skills: Customer-Success, Cross-Functional-Collaboration, Process-Improvement, Onboarding, Knowledge-Sharing

### Senior Service Delivery Manager, Europe (Interim Management)

[NTT Ltd](https://himalayas.app/companies/global). Dec 2020 - Jul 2021

```text
Fostered collaboration and visibility during a major organizational transformation across Europe. Designed a customer feedback survey adopted across several European countries and introduced measurable customer feedback to strengthen collaboration.
```

Skills: Service-Delivery, Customer-Feedback, Collaboration, Organizational-Transformation

### Key Account Manager

DIMOCO Payments Services GmbH. Oct 2019 - Feb 2020

```text
Built relationships with strategic customers and supported international commercial negotiations. Turned around a complex negotiation by focusing on business value rather than product features.
```

Skills: Key-Account-Management, Negotiation, Business-Value, Customer-Relationships

### Renewal Sales Manager, Southern Europe

[SUSE Software Solutions Ltd](https://himalayas.app/companies/suse). Jul 2018 - May 2019

```text
Managed enterprise software renewals across Southern Europe. Exceeded target within the first quarter and managed a €3M enterprise renewal, contributing to the Italian team's quarterly target.
```

Skills: Sales, Renewals, Enterprise-Software, Account-Management

### Customer Success Manager • Account Manager • Claims Specialist

[PayPal Ltd](https://himalayas.app/companies/paypal). Jul 2013 - Mar 2018

```text
Progressed through three roles in five years by continuously taking on greater responsibility. Solved a complex merchant issue and documented the solution for the wider team, and was selected as a buddy for new hires.
```

Skills: Customer-Success, Account-Management, Claims, Problem-Solving, Documentation, Mentorship

### Sales Account Manager

Alleanza Toro Spa. May 2010 - Sep 2012

```text
Built a loyal customer portfolio through trust and long-term relationships. Closed a key contract that helped the team reach its quarterly target.
```

Skills: Sales, Account-Management, Customer-Relationships, Consultative-Selling

## Tech stack

- Salesforce
- Oracle
- Workday
- Zendesk
- HubSpot
- SAP
- Microsoft Office

To contact Valentina, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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