# Vaishnavi Sharma Thutupally Vaishnavi Sharma Thutupally is a remote worker on Himalayas, Pensions Advisor at NHS Business Services Authority, based in India. Source: https://himalayas.app/@vaishnavisharmathutu ```text I improve healthcare operations, data quality, and patient access through digital services. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | India | | Authorized to work in | India | | Salary expectations | 42k+ GBP | | Job categories | Digital Health Professional, Healthcare Operations Specialist, Digital Health Specialist, Health Data Analyst, Service Quality Improvement Specialist, Healthcare Consultant | | Skills | User Research, Qualitative Research, Quantitative Research, Healthcare Data Quality, Data Governance, GDPR Compliance, Clinical Coordination, SystmOne, Zendesk, Magento, CRM Systems, SLA Monitoring, KPI Monitoring, Stakeholder Collaboration, Excel, Outlook, Google Workspace, Healthcare Administration, Patient Coordination, Case Management, Service Delivery, Customer Support, Information Governance, Human Centered Design, Process Improvement, Digital Services Support | ## What I'm looking for ```text I'm seeking UK healthcare and digital health opportunities where I can support operations, digital transformation, data and quality management, service improvement, and technology-enabled, client-focused healthcare delivery. ``` ## About ```text I've supported healthcare operations and digital service delivery across the UK and India, backed by an MSc in Digital Health and seven years of experience. At Cora Health (Connect Health), I coordinated patient access to physiotherapy through SystmOne, captured patient-reported data, and produced feedback reports that informed improvements to digital tools and service processes. At NHS Business Services Authority, I handled 30–35 pension queries daily while maintaining around 90% SLA/KPI performance, applying GDPR and policy requirements to sensitive records. I also maintained digital records and audit trails that strengthened operational data integrity. I've also delivered high-volume customer and service support at Teleperformance, Swoon Furniture, SBHL, and HCL Technologies, resolving complex queries, coordinating care needs, and supporting clinical patient-records systems. I'm motivated by practical improvements that make healthcare services more efficient, accessible, and client-focused. ``` ## Experience ### Pensions Advisor NHS Business Services Authority. Sep 2025 - Sep 2025 ```text Handled 30-35 pension queries per day, reviewing accounts, resolving queries, and opening new accounts while sustaining ~90% SLA/KPI. Applied healthcare and pensions policy and GDPR standards to sensitive records, escalating complex cases to management. ``` Skills: Pension-Administration, GDPR, Data-Integrity, SLA-KPI-Monitoring, Customer-Service, Digital-Records, Audit-Trails ### Patient Care Coordinator Cora Health (Connect Health). Nov 2024 - May 2025 ```text Coordinated patient access to physiotherapy care through SystmOne, embedding digital scheduling into clinical workflows. Captured structured patient-reported data via digital questionnaires and compiled monthly feedback reports to management. ``` Skills: SystmOne, Electronic-Health-Records-(EHR), GDPR, Data-Governance, Patient-Coordination, Digital-Scheduling, Survey-Analysis, Reporting ### Customer Support Agent Swoon Furniture (via HRGO). Oct 2024 - Nov 2024 ```text Resolved a high volume of customer support tickets via Zendesk, prioritizing by urgency. Used Magento to manage customer accounts, order tracking, and inventory troubleshooting. ``` Skills: Zendesk, Magento, Customer-Support, Ticket-Management, Ecommerce, Inventory-Management ### Customer Service Advisor Teleperformance (DWP Universal Credit). Feb 2024 - Sep 2024 ```text Handled an average of 75 calls per day on Universal Credit claims, processing refunds and claim closures under GDPR-compliant systems. Supported non-English-speaking customers via Language Line interpretation and consistently met performance targets. ``` Skills: Customer-Service, Call-Handling, GDPR, Universal-Credit, Language-Line, Performance-Targets ### Residential Support Officer SBHL. Dec 2021 - Dec 2023 ```text Delivered daily welfare checks for 200 residents, coordinating hospital and emergency appointments, meal schedules, and clothing needs. Triaged individual needs and liaised with social workers, using Language Line to support non-English speaking residents. ``` Skills: Resident-Care, Welfare-Checks, Triage, Social-Work-Liaison, Language-Line, Care-Coordination ### Apprentice Tech Bharath Dynamics Limited. Jun 2018 - Sep 2018 ```text Completed an apprenticeship in a technical role, gaining hands-on experience in a professional environment. ``` ### Service Desk Analyst [HCL Technologies (bioMérieux project)](https://himalayas.app/companies/hcltech). Jun 2017 - Sep 2017 ```text Selected through competitive campus placement to join a clinical patient-records portal team, resolving 70 tickets per day for password resets, access issues, and system errors via chat and email. Sustained a 95% KPI for ticket resolution quality and speed. ``` Skills: Service-Desk, Ticket-Resolution, Clinical-Records, Customer-Support, KPI-Monitoring, Live-Chat, Email-Support ## Education ### Bournemouth University MSc, Digital Health ```text Completed an MSc in Digital Health at Bournemouth University in 2023. ``` ### Sree Dattha Institutions B.Tech, Computer Science and Engineering ```text Completed a B.Tech in Computer Science and Engineering at Sree Dattha Institutions in 2017. ``` ## Tech stack - Magento - Zendesk - Google Workspace - Microsoft Excel - Microsoft Outlook To contact Vaishnavi Sharma, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Kishor Debnath](https://himalayas.app/@kishordebnath): Analyst, Phreesia India - [Juhi Rai](https://himalayas.app/@juhirai): Assistant Manager, Ankura Hospital - [drswathi nair](https://himalayas.app/@drswathinair): Communications & Operations Associate, CareHub Inc - [Abhik Vadhva](https://himalayas.app/@abhikvadhva): Senior Agency Manager, Niva Bupa Health Insurance - [Sudhanshu Shekhar](https://himalayas.app/@sudhanshushekhar): Health Operations Associate, Accenture - [Atul Pandey](https://himalayas.app/@atulpandey1): Operations & Care Coordination Manager, Pristyn Care - [Tony Dc](https://himalayas.app/@tonydc): CIS DWP Support Associate, Cognizant - [Karthik Raju](https://himalayas.app/@karthikraju1): Escalation Desk Supervisor, ANI Technologies PVT LTD - [Jayant Sagar](https://himalayas.app/@jayantsagar1): Admissions Assessment Officer, QS Quacquarelli Symonds Pvt. 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