# Vadivookarasi Sivakumar Vadivookarasi Sivakumar is a remote worker on Himalayas, Assistant Manager - CRM at Cape Electric Pvt Ltd, based in India. Source: https://himalayas.app/@vadivookarasisivakum ```text CRM Assistant Manager at Cape Electric, improving Salesforce workflows and coordinating Pan-India CRM operations. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | India | | Authorized to work in | India | | Salary expectations | 50k+ USD | | Job categories | CRM Manager, Customer Experience Manager, Customer Service Manager, Sales Operations Manager | | Skills | CRM Operations, Salesforce, Customer Experience Management, Customer Lifecycle Management, Customer Retention, Customer Engagement, Customer Success, Lead Management, Sales Operations, Customer Service, Team Performance Management, KPI Management, SLA Management, MIS Reporting, Dashboard Reporting | ## About ```text At Cape Electric PVT LTD, I manage incoming sales leads in Salesforce CRM and coordinate Pan-India CRM operations. I also optimize workflows, dashboards, reports, and automation to improve data visibility and operational efficiency. I monitor the customer journey across email, calls, and portals, using feedback and CRM analytics to identify service gaps and improve engagement, retention, and loyalty. I prepare executive MIS reports and coordinate CRM initiatives with Sales, Marketing, Operations, and Customer Service. At HOME FIRST FINANCE COMPANY, I led and developed teams of customer service representatives and relationship managers. I supported loan portfolios through Salesforce CRM, customer follow-up, documentation, KYC verification, and end-to-end disbursement processes. At SAMPATHI CREDITS PVT LTD, I guided a telesales team, reviewed sales performance, and developed training initiatives. I hold an MBA in HR and Finance from PSNA College of Engineering and Technology, Dindigul. ``` ## Experience ### Assistant Manager - CRM (current) Cape Electric Pvt Ltd. Nov 2024 - Present ```text Manage and prioritize incoming sales leads in Salesforce CRM, following up on customer enquiries and guiding prospects through conversion and acquisition. Report directly to the Managing Director with CRM updates, MIS reports, business insights, and operational support. ``` Skills: Salesforce, CRM, MIS-Reporting, Data-Management, Customer-Engagement, Team-Leadership, KPI-Monitoring, Event-Coordination, Process-Improvement ### Team Manager - Telesales Sampathi Credits Pvt Ltd. Aug 2024 - Nov 2024 ```text Guide and motivate a telesales team by establishing clear performance standards and cultivating a positive, results-oriented atmosphere. Evaluate market trends and competitor actions to pinpoint growth opportunities and formulate strategic action plans. ``` Skills: Team-Leadership, Sales-Strategy, Performance-Monitoring, Training, Customer-Relationship-Management, Market-Analysis ### Senior Customer Service Manager Home First Finance Company. May 2022 - May 2023 ```text Led and developed a team of 8-10 representatives, achieving average monthly disbursement of ₹5 Cr across 700+ live loans with clean portfolio maintenance in Salesforce CRM. Enhanced operational efficiency through cross-department collaboration and fostered customer/vendor relationships. ``` Skills: Salesforce, Team-Leadership, Loan-Disbursement, Credit-Evaluation, Customer-Service, CRM, Performance-Monitoring, Training ### Customer Support Manager Home First Finance Company. Jan 2021 - Mar 2022 ```text Handled a portfolio of 400+ live loans, maintaining average monthly disbursement of ₹3 Cr through rigorous follow-up, documentation, KYC verification, and end-to-end disbursement processes. Managed and evolved a team of 4-6 relationship managers, providing exceptional service via performance monitoring and CRM support. ``` Skills: Salesforce, Loan-Processing, KYC, Team-Management, Customer-Relationship-Management, Collections, Performance-Monitoring ## Education ### PSNA College of Engineering and Technology Master of Business Administration, Business Administration. 2019 - 2021. Grade: CGPA 7.60 Activities and societies: Case Study on Customer Satisfaction towards Home First Finance Company India Limited; Winner of M365 Coimbatore 2020 SPS event in the category of most active person on social media; Case Study and SWOT analysis on Kaleesuwari Refinery Pvt. Ltd.; Used Microsoft Word and SPSS for document creation and data interpretation. ```text Master of Business Administration with dual specialization in HR and Finance, securing a CGPA of 7.60 with first class. ``` ### Arulmigu Palaniandavar Arts College for Women Bachelor of Arts, English Literature. 2016 - 2019. Grade: CGPA 7.67 Activities and societies: Proficiency award for securing highest rank in the First to Sixth Semester; Won award for paper presentation and participation in inter college academic activities. ```text Bachelor of Arts in English Literature, securing a CGPA of 7.67 with first class and distinction. ``` ### Akshaya Academy Matric Higher Secondary School Higher Secondary, General. 2015 - 2016. Grade: 73% Activities and societies: Winner of Basketball in District Competitions and Zonal Level Game. ```text Higher Secondary Education, securing 73% in the State Board Public Examination. ``` ### Akshaya Academy Secondary, General. 2013 - 2014. Grade: 8.2 CGPA Activities and societies: Award for JUNIOR in FIRST AID by St. John Ambulance (India) Indian Red Cross Society. ```text Secondary Education, securing 8.2 CGPA in CBSE Public Examination. ``` ## Tech stack - Salesforce - SAP - Microsoft Word To contact Vadivookarasi, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [gautam K](https://himalayas.app/@gautamk): Manager, Paytm Merchant Loan - [Arjoo Pradhan](https://himalayas.app/@arjoopradhan): Senior Operations Manager, Samastha Living PVT LTD - [Rovin Raj](https://himalayas.app/@rovinraj): Co Owner, Business - [Riya Mary Shaji](https://himalayas.app/@riyamaryshaji): Assistant Manager CRM Operations, Sobha Limited - [Hema Santosh](https://himalayas.app/@hemasantosh): CRM Manager, Prestige Estates Projects Ltd - [Anju Nair](https://himalayas.app/@anjunair): CRM Manager / Technical Consultant, Aathifpay AR PVT LTD - [Sazid Ali](https://himalayas.app/@sazidali): Sales Manager, Bajaj Finserv Ltd. - [Ashwini Bhave](https://himalayas.app/@ashwinibhave): Sr. Executive, Godrej Properties Limited - [Kriti Vyas](https://himalayas.app/@kritivyas): Territory Sales Manager Business Loan, IDFC FIRST Bank Ltd. - [Manisha Patle](https://himalayas.app/@manishapatle): Deputy General Manager – Customer Care & Lead Management, Shalimar Corp Ltd.