# usman majeed

usman majeed is a remote worker on Himalayas, Mobility Consultant at Q-Mobility, based in Qatar.

Source: https://himalayas.app/@usmanmajeed

```text
Mobility Consultant at Q-Mobility, building integrated rental platforms and scaling mobility services across Qatar.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Qatar |
| Authorized to work in | Qatar |
| Salary expectations | 70k+ USD |
| Job categories | Operations Manager, Mobility Consultant, Business Operations Manager, Operations Analyst, Customer Experience Manager, Key Account Manager |
| Skills | Operational Excellence, Process Optimization, Workflow Design, Data Analysis, Business Operations, Mobility Solutions, Fleet Management, Marketplace Operations, Strategic Partnerships, Account Management, Customer Experience, Support Operations, Incident Management, KPI development, Performance Dashboards |

## About

```text
At Q-Mobility, I develop operational excellence initiatives and mobility solutions across car rental and premium mobility services. I collaborated with Product and Engineering on an integrated rental platform and built WhatsApp automation and chatbot solutions for customer support.

At Uber Technologies Inc. in Qatar, I launched Uber Taxi with Karwa – Mowasalat and expanded Uber Black with premium vehicles. I also coordinated data analytics for Qatar operations using SQL, G-Suite, and Looker, and helped relaunch Hamad International Airport operations.

At Trella, I built a customer experience model and launched a central analytics dashboard using SQL, GSuite, and Looker Studio. Earlier at Uber Technologies Inc. in Pakistan, I worked on support automation and introduced new support modalities, including kiosks, appointments, and virtual support.
```

## Experience

### Mobility Consultant (current)

Q-Mobility. Sep 2025 - Present

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Developed and implemented operational excellence initiatives and mobility solutions, including scaling ride-hailing, securing B2B partnerships, and launching premium services.
```

Skills: Operational-Excellence, Process-Optimization, Fleet-Management, B2B-Partnerships, Product-Development, WhatsApp-Automation, Chatbot-Solutions, Upselling, Pricing-Strategy, KPI-Reporting, Performance-Dashboards

### Key Account Manager

[Uber Technologies Inc.](https://himalayas.app/companies/uber). Jan 2024 - Aug 2025

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Acted as the strategic, analytical and implementation arm of Uber operations team in Qatar, spearheading fleet onshoring, strategic partnerships, and operational improvements.
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Skills: Strategic-Partnerships, Fleet-Management, Operational-Excellence, Data-Analysis, SQL, Google-Workspace, Looker, Competitive-Intelligence, Product-Management, CRM, Account-Management, Marketplace-Management

### Control Tower Manager

Trella. Jan 2023 - Jan 2024

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Built a CX model for customer-centric culture and drive business growth by delivering exceptional experience, including developing KPIs, incident management, and analytics dashboards.
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Skills: Customer-Experience, KPI-development, Incident-Management, RACI, Risk-Assessment, Data-Analysis, SQL, Google-Workspace, Looker, Team-Building, Process-Improvement

### Senior Ops Lead

Trella. Jan 2022 - Jan 2023

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Created a 24x7 region-based LiveOps operational model, redesigned KPIs, and implemented automated self-service solutions to enhance customer and vendor satisfaction.
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Skills: LiveOps, KPI-Redesign, OKRs, Customer-Satisfaction, Vendor-Management, Automation, Multichannel-Support, Process-Improvement, Team-Leadership

### CommOps Teamlead

[Uber Technologies Inc.](https://himalayas.app/companies/uber). Jan 2019 - Jan 2022

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Worked on automation of customer support channels, delivered high performance in MEA region, and implemented new support modalities to optimize cost and engagement.
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Skills: Automation, Customer-Support, KPI-Improvement, NPS, CSAT, AHT, FCR, Process-Optimization, Team-Leadership, Product-and-Ops

### Quality Specialist

[Uber Technologies Inc.](https://himalayas.app/companies/uber). Jan 2018 - Jan 2019

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Recruited, trained, and led a nationwide team of quality agents, responsible for audit targets and publishing newsletters.
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Skills: Quality-Assurance, Team-Leadership, Training, Audit, Project-Management

### CommOps GL Expert

[Uber Technologies Inc.](https://himalayas.app/companies/uber). Jan 2017 - Jan 2018

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Delivered support to HVD and worked with insight generation team, built and implemented nationwide training content, and launched operations in new cities.
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Skills: Customer-Support, Training, Content-Development, Operations-Launch

### Survey Analyst

Sybrid Pvt. Ltd.. Jan 2016 - Jan 2017

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Worked as a Survey Analyst, leading survey teams for Nielsen and Etisalat, and contributed to Unilever campaigns.
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Skills: Survey-Analysis, Team-Leadership, Data-Collection

## Education

### Iqra University

Bachelor of Business Administration, Business Administration. 2013 - 2016. Grade: CGPA: 3.41/4.00

Activities and societies: Consumer Behavior, Managerial Economics, Organizational Behavior, Statistical Inference, Entrepreneurship, Research Project

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Bachelor of Business Administration degree from Iqra University, completed from 2013 to 2016.
```

## Tech stack

- Looker
- WhatsApp
- SQL
- Looker Studio

To contact usman, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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