# Usman Akram

Usman Akram is a remote worker on Himalayas, Customer Service Representative at BrightConnect Solutions, based in Pakistan.

Source: https://himalayas.app/@usmanakram4

```text
Customer Service Representative at BrightConnect Solutions handling customer inquiries, resolving complaints, and managing orders and account requests.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Pakistan |
| Authorized to work in | Pakistan |
| Salary expectations | 40k+ USD |
| Job categories | Customer Service, Customer Support Executive |
| Skills | Customer Service, Customer Support, Phone Support, Email Support, Live Chat, Complaint Resolution, Troubleshooting, Order Management, Account Management, CRM Systems, Ticket Management, Data Entry, Customer Follow up, Public Relations, Project Management |

## About

```text
At BrightConnect Solutions, I handle customer inquiries through phone, email, and live chat. I resolve complaints and service-related issues within policy, and assist customers with orders and account updates.

I maintain accurate customer information and interaction histories in the CRM system, then follow up to confirm issues are fully resolved. At PrimeServe Technologies, I responded to customer queries, troubleshot basic issues, and updated support tickets.
```

## Experience

### Customer Service Representative (current)

BrightConnect Solutions. Jan 2023 - Present

```text
Handled customer inquiries through phone, email, and live chat. Resolved complaints and service-related issues professionally and within policy.
```

Skills: Customer-Service, Phone-Support, Email-Support, Live-Chat, Complaint-Resolution, CRM-Systems, Order-Management, Account-Management, Data-Entry, Customer-Follow-up

### Customer Support Executive

PrimeServe Technologies. Jan 2020 - Dec 2023

```text
Responded to daily customer queries through email and phone. Provided information about products, services, and account procedures.
```

Skills: Customer-Support, Email-Support, Phone-Support, Troubleshooting, Ticket-Management, CRM-Systems, Teamwork, Time-Management

## Education

### University of Gujrat

Bachelor of Engineering, Engineering. 2013 - 2017

```text
Bachelor of Engineering degree from the University of Gujrat from 2013 to 2017.
```

### AEC

Intermediate. 2011 - 2013

```text
Intermediate studies at AEC from 2011 to 2013.
```

## Tech stack

- Google Workspace
- Microsoft Office

To contact Usman, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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