# Світлана User

Світлана User is a remote worker on Himalayas, VIP Account Manager at Upstars, based in Ukraine.

Source: https://himalayas.app/@user583

```text
VIP Account Manager at Upstars handling account, payment, promotion, and verification requests with personalized customer support.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Ukraine |
| Authorized to work in | Ukraine |
| Salary expectations | 30k+ USD |
| Job categories | VIP Account Manager, Customer Support Specialist, Account Manager, Instagram Management |
| Skills | VIP Communication, Customer Service, Account Management, Live Chat, Email Support, Customer Relationship Management, Customer Follow up, Payments Support, Customer Verification, SoftSwiss, Jira, Neocore, Freshdesk, Zendesk |

## What I'm looking for

```text
I’m looking for remote work and am open to performance-based growth.
```

## About

```text
At Upstars, I handle individual account, payment, promotion, and verification requests as a VIP Account Manager. I work through sensitive and complex cases, coordinate with internal teams, and follow up with customers.

Previously, I managed VIP accounts at Magnetics, analyzing client profiles and behavior to identify opportunities for personalized service and revenue growth. I also supported customers through live chat, email, and WhatsApp at NDA, and managed customer conversations through Instagram Direct.
```

## Experience

### VIP Account Manager (current)

Upstars. Jan 2025 - Present

```text
Handle individual requests related to accounts, payments, promotions and verification. Build positive customer relationships through clear, attentive and solution-focused communication.
```

Skills: VIP-Communication, Customer-Service, Account-Management, Problem-Solving, Fast-Written-Communication, Attention-To-Detail, SoftSwiss, Jira, Slack, Microsoft-Teams, Confluence

### Instagram Account Manager

Upstars. Jan 2024 - Jan 2025

```text
Managed customer conversations through Instagram Direct and helped clients choose suitable services and products. Worked with warm leads by answering questions, following up, and encouraging clients to return to the conversation.
```

Skills: Customer-Service, Account-Management, Follow-ups, Fast-Written-Communication, Instagram

### VIP Account Manager

Magnetics. Jun 2023 - Jan 2024

```text
Analyzed VIP client profiles and behavior to identify opportunities for personalized service enhancements and revenue growth. Consistently achieved and exceeded key performance indicators through proactive client engagement and high-quality service delivery.
```

Skills: VIP-Communication, Customer-Service, Account-Management, Problem-Solving, Fast-Written-Communication, Attention-To-Detail, SoftSwiss, Jira, Slack, Microsoft-Teams, Confluence

### Support Manager

NDA. Oct 2021 - May 2023

```text
Supported customers through live chat, email and WhatsApp.
```

Skills: Customer-Service, Email-Chat-Support, Fast-Written-Communication, Freshdesk, Zendesk, Live-Chat

## Education

### Lesya Ukrainka Volyn National University

Bachelor's Degree, Accounting & Taxation. 2017 - 2021

```text
Bachelor's Degree in Accounting & Taxation from Lesya Ukrainka Volyn National University, completed in 2021.
```

## Tech stack

- LiveChat
- Slack
- Microsoft Teams
- Zendesk
- Jira
- Confluence
- FreshDesk

To contact Світлана, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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