# Umang Verma

Umang Verma is a remote worker on Himalayas, Technical Architect at Salesforce, based in India.

Source: https://himalayas.app/@umangverma

```text
Salesforce Technical Architect at Salesforce who developed Field Service solutions that contributed to 30% faster case resolution.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 100k+ USD |
| Job categories | Salesforce Technical Architect, Solutions Architect, Senior Consultant, Senior Technical Consultant, Technical Consultant |
| Skills | Salesforce, Technical Architecture, Solutions Architect, Enterprise Architecture, Integration Architecture, Salesforce Field Service, Sales Cloud, Service Cloud, Communications Cloud, Salesforce Data 360, Agentforce, OmniStudio, REST APIs, API Contracts, Integration Patterns |
| LinkedIn | https://linkedin.com/in/umangv3 |
| GitHub | https://github.com/Umangverma |

## About

```text
At Salesforce, I design enterprise solutions across Field Service, Sales Cloud, Service Cloud, Communications Cloud, Data 360, and Agentforce. I developed AI-first Field Service Management solutions that contributed to approximately 30% faster case resolution.

I also designed Data 360 strategies to unify enterprise data, improving AI-agent contextual accuracy by approximately 25%. I advise delivery teams on architecture governance, CI/CD, integrations, and release considerations.

Earlier, at ClickSoftware, I engineered REST integrations that reduced integration errors by approximately 30% and built scheduling and resource-allocation algorithms that increased scheduling efficiency by approximately 20%. At IndiaMART InterMESH Limited, I developed B2B platform features supporting a platform with 1M+ active users.
```

## Experience

### Technical Architect (current)

[Salesforce](https://himalayas.app/companies/salesforce). Feb 2022 - Present

```text
Serves as a trusted advisor for global enterprise customers, translating complex business and engineering requirements into scalable Salesforce architectures. Leads technical discovery and architecture discussions, and guides cross-functional teams in resolving complex technical issues.
```

Skills: Salesforce, Field-Services, Service-Cloud, Sales-Cloud, Communications-Cloud, Salesforce-Data-360, Agentforce, OmniStudio, REST-APIs, CI-CD, DevOps, Enterprise-Architecture, Solutions-Architect, Integration-Architecture, Multi-Org-Strategy, Governance, Agile-Scrum, Technical-Discovery, Stakeholder-Management, Cursor, Claude-Code, GitHub-Co-Pilot, Gemini-Gems, NotebookLM, Microsoft-Copilot

### Solutions Architect

[Salesforce](https://himalayas.app/companies/salesforce). Jul 2021 - Jan 2022

```text
Designed scalable Salesforce cloud architectures for global US-based customers under the Accelerate Graduate framework. Conducted technical analysis of customer requirements and translated them into solution architectures, integration designs, and implementation roadmaps.
```

Skills: Salesforce, Solutions-Architect, Integration-Design, API-Contracts, Cross-Cloud-Communication, Governance, Technical-analysis, Roadmapping

### Senior Consultant

[Salesforce](https://himalayas.app/companies/salesforce). Jan 2020 - Jul 2021

```text
Conducted enterprise discovery and technical requirements sessions with global US customers, identifying business, process, and platform gaps. Improved Salesforce adoption by approximately 15% across client teams through targeted solution design, configuration, and technical guidance.
```

Skills: Salesforce, Sales-Cloud, Service-Cloud, Communications-Cloud, Solution-Design, Configuration, Technical-guidance, Stakeholder-Management, Troubleshooting

### Senior Technical Consultant

ClickSoftware. Jun 2019 - Jan 2020

```text
Designed and implemented Field Service Management and workforce-management solutions for enterprise customers. Engineered secure REST integrations connecting legacy enterprise systems with cloud-based scheduling platforms, reducing integration errors by approximately 30%.
```

Skills: Field-Service-Management, Workforce-Management, REST-APIs, Integration, Troubleshooting, Solution-Design

### Technical Consultant

ClickSoftware. Jun 2017 - Jun 2019

```text
Developed workforce-management solutions using object-oriented programming and enterprise application design principles. Built and optimized scheduling and resource-allocation algorithms, increasing scheduling efficiency by approximately 20%.
```

Skills: Object-Oriented-Programming, Enterprise-Business-Application-Design, Scheduling-Algorithms, Resource-Allocation, Troubleshooting, Collaboration

### Associate Software Programmer

IndiaMART InterMESH Limited. Mar 2012 - May 2017

```text
Developed core B2B platform capabilities using object-oriented software engineering principles in a high-volume production environment. Built performance-sensitive features supporting a platform with 1M+ active users.
```

Skills: Object-Oriented-Programming, Software-Engineering, Application-Architecture, APIs, Enterprise-Scale-Problem-Solving

### Salesforce Consultant

L.O.V.E. Mentoring Program

```text
Automated assessment workflows using Salesforce Flow and FormAssembly.
```

Skills: Salesforce, Salesforce-Flows, Formassembly, Automation

### Technical Architect

Foundation for Excellence

```text
Developed an AI-powered OCR solution to automate scholarship application workflows and improve operational efficiency.
```

Skills: AI, OCR, Automation, Workflow-Optimization

### Volunteer

Dreamline.org

```text
Led digital data-management initiatives.
```

Skills: Data-Management

### Volunteer

Joe Slovo Foundation

```text
Led data cleanup and workflow automation initiatives.
```

Skills: Data-Management, Workflow-Automation

### Digital Volunteer & Data Manager

Caritas Singapore

```text
Served as a digital volunteer and data manager.
```

## Education

### Maharshi Dayanand University

B.Tech, Computer Science. 2009 - 2012

```text
Pursued a Bachelor of Technology in Computer Science from Maharshi Dayanand University from 2009 to 2012.
```

### Salesforce

Salesforce Certified Data 360 Consultant, Salesforce Data 360

```text
Earned the Salesforce Certified Data 360 Consultant certification.
```

### Salesforce

Salesforce Certified OmniStudio Developer & Consultant, Salesforce OmniStudio

```text
Earned the Salesforce Certified OmniStudio Developer and Consultant certification.
```

### Maharshi Dayanand University

M.Tech, Computer Science and Engineering. 2012 - 2014

```text
Pursued a Master of Technology in Computer Science and Engineering from Maharshi Dayanand University from 2012 to 2014.
```

### Salesforce

Salesforce Certified Platform App Builder, Salesforce Platform App Building

```text
Earned the Salesforce Certified Platform App Builder certification.
```

### Harvard Professional & Executive Development

The Consultant's Toolkit, Consulting

```text
Completed The Consultant's Toolkit program from Harvard Professional & Executive Development.
```

### Toastmasters International

Level 2 Certified, Communication and Leadership

```text
Achieved Level 2 certification from Toastmasters International.
```

### Salesforce

Salesforce Certified Application Architect, Salesforce Architecture

```text
Earned the Salesforce Certified Application Architect certification.
```

### Salesforce

Salesforce Certified System Architect, Salesforce Architecture

```text
Earned the Salesforce Certified System Architect certification.
```

### Salesforce

Salesforce Certified Field Service Consultant, Salesforce Field Service

```text
Earned the Salesforce Certified Field Service Consultant certification.
```

### Salesforce

Salesforce Certified Sales Cloud Consultant, Salesforce Sales Cloud

```text
Earned the Salesforce Certified Sales Cloud Consultant certification.
```

### Salesforce

Einstein Prediction Builder Accreditation, Einstein AI

```text
Earned the Einstein Prediction Builder Accreditation.
```

### Blockchain Council

Blockchain Council Certified Prompt Engineer, Prompt Engineering

```text
Earned the Certified Prompt Engineer certification from Blockchain Council.
```

### Salesforce

Salesforce Certified Agentforce Specialist, Salesforce Agentforce

```text
Earned the Salesforce Certified Agentforce Specialist certification.
```

### Salesforce

Salesforce Certified Service Cloud Consultant, Salesforce Service Cloud

```text
Earned the Salesforce Certified Service Cloud Consultant certification.
```

### Salesforce

Salesforce Certified Platform Developer I, Salesforce Platform Development

```text
Earned the Salesforce Certified Platform Developer I certification.
```

### Salesforce

Generative AI Foundations, Generative AI

```text
Completed the Generative AI Foundations certification.
```

## Tech stack

- Salesforce
- Cursor
- GitHub Copilot
- Claude Code
- Agentforce
- REST APIs
- Microsoft Copilot

To contact Umang, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Ishu Bansal](https://himalayas.app/@ishubansal): Salesforce Developer, IshuB
- [Aalhad Chandewar](https://himalayas.app/@aalhadchandewar): Salesforce Technical Lead, Accenture
- [राहुल User](https://himalayas.app/@user292): Solution Architect, Tata Consultancy Services
- [Darshit Bhanderi](https://himalayas.app/@darshitbhanderi): Senior Engineer, ACL Digital
- [Ashutosh Srivastava](https://himalayas.app/@ashutoshsrivastava1): Senior Advisory Consultant, IBM India Pvt. Ltd.
- [shreyansh sharma](https://himalayas.app/@shreyanshsharma3): Salesforce Architect, Wipro Technologies
- [Devaki Jois](https://himalayas.app/@devakijois): Solution Designer / Technical Architect (Salesforce), Bizbox Publishing
- [Syed Abdul](https://himalayas.app/@syedabdul2): Senior Salesforce Developer, Yext India Pvt. Ltd.
- [Shivraj Kadam](https://himalayas.app/@shivrajkadam): Senior Technical Consultant, Salesforce
- [Ajay Ramchandani](https://himalayas.app/@ajayramchandani): Salesforce Technical Lead, Kognivera