# Umanda Tennakoon

Umanda Tennakoon is a remote worker on Himalayas, Customer Relation Associate at Vanguard, based in United States.

Source: https://himalayas.app/@umandatennakoon

```text
Finance student who built an Excel model comparing a public company's performance with industry peers.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 65k+ USD |
| Job categories | Financial Analyst, Customer Service, Sales Associate |
| Skills | Financial Analysis, Ratio Analysis, Financial Modeling, Investment Portfolio Analysis, Inventory Reconciliation, Transaction Processing, Excel, Microsoft Word, PowerPoint, MS Access, Canva, Google Workspace, Adobe Acrobat |

## About

```text
At Vanguard, I processed transactions, returns, exchanges, and account updates while handling customer interactions. I also maintained records of customer inquiries and resolutions using company systems.

I explained products, services, and policies to customers, resolved issues, and assisted with inventory checks and order tracking. I trained new team members on customer service procedures and company policies.

At 7-Eleven, I supported daily retail operations by managing transactions and vendor interactions. I processed invoices and requisitions, assisted with payroll and reservations, and managed inventory reconciliation and register updates.

For a Financial Analysis Project at Temple University, I conducted ratio analysis on a publicly traded company and built a comparative Excel model to benchmark it against industry peers. I also developed a diversified mock investment portfolio and monitored its performance for an Investment Portfolio Simulation.
```

## Experience

### Customer Relation Associate

[Vanguard](https://himalayas.app/companies/vanguard). Jul 2025 - Apr 2026

```text
Processed transactions, returns, exchanges, and account updates accurately. Handled high-volume customer interactions and resolved issues calmly while meeting company standards.
```

Skills: Customer-Service, Transaction-Processing, Record-keeping, Communication-Skills, Problem-Solving, Teamwork, Inventory-Management, Training

### Sales Associate

[7-Eleven](https://himalayas.app/companies/7-eleven-inc). Sep 2022 - Jun 2024

```text
Supported daily retail operations at a high-volume convenience retailer by managing transactions, vendor interactions, and store coordination. Processed invoices and requisitions and assisted with payroll and reservations.
```

Skills: Retail-Operations, Transaction-Processing, Inventory-Reconciliation, Vendor-Management, Payroll-Assistance, Food-Preparation, Customer-Service

### Customer Service Specialist

[Best Buy](https://himalayas.app/companies/best-buy). Jul 2019 - Jan 2022

```text
Delivered customer support at a national consumer electronics retailer by providing checkout, order pickup assistance, and service guidance. Maintained professional communication with customers and peers using cross-functional tools.
```

Skills: Customer-Service, Check-Out, Order-Pickup, Communication-Skills, Transaction-Processing, Merchandising

## Education

### Temple University

Bachelor of Business Administration, Finance. Grade: 3.28

```text
Pursuing a Bachelor of Business Administration with a major in Finance, expected to graduate in December 2026.
```

### United Nations Headquarters

Professional Certificate, International Negotiations and World Politics

```text
Earned a Professional Certificate in International Negotiations and World Politics in August 2020.
```

### Institute of Personnel Management

Professional Qualification, Human Resource Management

```text
Earned a Professional Qualification in Human Resource Management in September 2018.
```

## Tech stack

- Google Workspace
- Microsoft Excel
- Canva
- Microsoft Word
- Microsoft PowerPoint

To contact Umanda, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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