# Ugochi Ebeh

Ugochi Ebeh is a remote worker on Himalayas, Senior Manager / Team Lead at Royeli Tours & Travels, based in Nigeria.

Source: https://himalayas.app/@ugochiebeh

```text
I lead seamless international travel operations and exceptional customer experiences.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Job categories | Travel Operations Manager, Travel Coordinator, Travel Consultant, Tour Manager, Customer Success Manager, Customer Experience Manager, Corporate Travel Manager, Operations Manager, Travel Operations Director, Travel Operations Lead, Travel Services Manager |
| Skills | Travel Operations Management, Customer Success, Customer Experience, International Travel Planning, Group Travel Coordination, Corporate Travel Management, Visa Processing, Travel Documentation, Flight Reservation, Travel Coordination, Ticketing, Supplier Relationship Management, vendor relationship management, Tour Operations, Operations Coordination, Team Leadership, Negotiation, Process Improvement, Amadeus, Microsoft Word, Excel, PowerPoint, Google Workspace, CRM, itinerary planning, Email Management, Calendar Management, Customer Relationship Management |

## What I'm looking for

```text
I'm looking to lead travel operations and customer experience initiatives where I can improve service delivery, build supplier and client relationships, coordinate international travel, and contribute to organizational growth.
```

## About

```text
At Royeli Tours & Travels, I lead domestic and international travel arrangements for corporate and leisure clients, coordinating flights, hotels, transfers, tours, visa support, and travel documentation across Africa, Europe, the Middle East, and Asia.

I progressed from Travel Consultant to Senior Manager and Team Lead by resolving complex disruptions, building strong supplier and client relationships, mentoring teams, and delivering personalized travel solutions. I use Amadeus, CRM tools, and operational coordination to ensure every itinerary is executed smoothly.
```

## Experience

### Senior Manager / Team Lead (current)

Royeli Tours & Travels. Jan 2024 - Present

```text
Lead the planning and execution of domestic and international travel arrangements for corporate and leisure clients. Manage relationships with airlines, hotels, and travel suppliers to ensure seamless service delivery.
```

Skills: Travel-Operations-Management, Customer-Experience, International-Travel-Planning, Group-Travel-Coordination, Corporate-Travel-Management, Visa-Processing, Supplier-Relationship-Management, Team-Leadership, Negotiation, Process-Improvement, Problem-Solving, Time-Management

### Travel Consultant

Royeli Tours & Travels. Jan 2021 - Jan 2024

```text
Assisted clients with domestic and international travel planning based on their preferences and budgets. Managed flight reservations, hotel bookings, airport transfers, travel insurance, and holiday packages.
```

Skills: Travel-Planning, Flight-Reservation, Airport-Transfers, Travel-Insurance, Visa-Processing, Customer-Service, Booking-Records, After-Sales-Support

## Education

### Institute of Management and Technology (IMT), Enugu

National Diploma, Mass Communication. 2018 - 2021

```text
Pursued a National Diploma in Mass Communication, gaining foundational knowledge in communication principles and media studies.
```

## Tech stack

- Google Workspace

To contact Ugochi, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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