# Uddeshya Singh

Uddeshya Singh is a remote worker on Himalayas, Executive at Excevo LTD, based in India.

Source: https://himalayas.app/@uddeshyasingh

```text
I resolve complex global customer escalations and build trust through fast, personalized support.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 800k+ INR |
| Job categories | Customer Service Executive, Customer Service Executive, Customer Support Specialist, Customer Success Specialist, Grievance Specialist, Technical Support Specialist, Team Lead, Customer Support Executive, Customer Experience Executive, Customer Operations Executive, Customer Relationship Executive, Client Services Executive, Customer Service Officer, Customer Service Advisor, Customer Service, Operations |
| Skills | Customer Service, Customer Support, Grievance Resolution, Escalation Management, Salesforce, Zendesk, Power BI, Sky Speed, Microsoft Office, Amadeus, Data Management, Compliance Management, Team Management, Training, Mentorship, Written Communication, Verbal Communication, Global Team Collaboration, IoT Support |
| LinkedIn | https://https://www.linkedin.com/in/uddeshya-singh-857753186 |

## What I'm looking for

```text
I'm looking for a customer-focused support role where I can resolve complex escalations, use communication and CRM skills to build trust, collaborate across teams, and contribute to service quality improvements.
```

## About

```text
I'm currently resolving high-level global customer queries and complaints at Excevo, maintaining compliant records and meeting service-quality benchmarks in a fast-paced support environment. Previously at Reliance Jio, I supported international IoT partners and dealers, handled escalations, and collaborated across remote and hybrid teams.

At Air India, I resolved post-travel passenger grievances, including CEO and CXO escalations, while supporting onboarding and mentoring new joiners. I also delivered live-chat support at Concentrix, improved customer retention through quality service, and earned Star Performer of the Month for three consecutive months.
```

## Experience

### Executive (current)

Excevo LTD. Mar 2026 - Present

```text
Resolved high-level queries and complaints from global customers, maintained precise customer records, and consistently met service quality benchmarks in a fast-paced support environment.
```

Skills: Salesforce, Zendesk, Power-BI, Customer-Service, Data-Management

### Executive

Reliance Jio Ltd. Jun 2025 - Mar 2026

```text
Handled queries and complaints from international IoT partners and dealers, maintained accurate records, and consistently achieved performance targets in a fast-paced IoT support environment.
```

Skills: IoT-Support, Customer-Service, Data-Management

### Senior Representative

[Concentrix Daksh Services India Pvt Ltd](https://himalayas.app/companies/concentrix). Mar 2021 - Nov 2022

```text
Assisted customers via live chat, boosted retention through quality support, mentored colleagues, and resolved escalated issues during high call volumes.
```

Skills: Live-Chat, Customer-Retention, Mentor, CRM, Product-Knowledge

### Associate Grievance Resolution

Air India Ltd. Feb 2023 - Feb 2025

```text
Resolved post-travel passenger complaints, maintained accurate records, managed high-level escalations, and mentored new joiners for smooth team integration.
```

Skills: Customer-Service, Complaints-Management, Data-Management, Mentor

## Education

### Shri M M Town Post Graduate College

Bachelor of Science, Science. 2017 - 2020

```text
Pursued a Bachelor of Science degree from Shri M M Town Post Graduate College, completing studies in 2020.
```

## Tech stack

- Salesforce
- Zendesk

To contact Uddeshya, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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