# Tylisha Washington

Tylisha Washington is a remote worker on Himalayas, Client Relations Manager at Amazing Grace Home Care, based in United States.

Source: https://himalayas.app/@tylishawashington

```text
Client Relations Manager at Amazing Grace Home Care, guiding six remote schedulers and coordinating home-care coverage.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 40k+ USD |
| Job categories | Client Relationship Manager, Remote Operations Manager, Healthcare Coordinator, Customer Support Specialist, Care Coordinator |
| Skills | Client Relations, Remote Team Leadership, Healthcare Operations, Care Coordination, Daily Scheduling, Shift Coverage, Caregiver Interaction, Escalation Resolution, Availability Management, Open Shift Tracking, Audit Scheduling, Training, Workflow Support, Documentation, Reporting |

## About

```text
At Amazing Grace Home Care, I manage daily scheduling and client and caregiver coordination to support reliable coverage and continuity of care.

I guide a team of six remote schedulers, help set priorities, and coach staff through complex scheduling situations. I also coordinate caregiver availability, open shifts, call-outs, and schedule changes.

Previously, at NORC at the University of Chicago, I conducted structured telephone interviews for public-opinion and political surveys. I followed neutral protocols, recorded responses accurately, and protected respondent confidentiality.

At Ennoble Care, I responded to calls from patients, families, and healthcare professionals, coordinated appointments and referrals, and routed clinical concerns to the appropriate care providers. My earlier healthcare support work included patient documentation using EPIC and Meditech.
```

## Experience

### Client Relations Manager (current)

Amazing Grace Home Care. Jul 2026 - Present

```text
Managed daily scheduling operations and client/caregiver coordination for home-care services, leading a team of six remote schedulers and resolving escalated concerns.
```

Skills: Remote-Team-Leadership, Scheduling, Client-Relations, Caregiver-Coordination, Escalation-Resolution, Training, Documentation, RingCentral, Microsoft-Office

### Market Research Telephone Interviewer

[NORC at the University of Chicago](https://himalayas.app/companies/norc-at-the-university-of-chicago). Apr 2026 - Jul 2026

```text
Conducted structured telephone interviews for market research surveys on public opinion and political issues, following approved questionnaires and neutral interviewing protocols.
```

Skills: Telephone-Interviewing, Survey-Research, Data-Collection, Active-Listening, Confidentiality, Call-Dispositions

### Inbound Care Coordinator

Ennoble Care. Dec 2024 - Jul 2026

```text
Responded to inbound calls from patients, families, and healthcare professionals, routing clinical questions and coordinating appointments and referrals.
```

Skills: Inbound-Calls, Care-Coordination, Appointment-Scheduling, Referrals, Documentation, Confidentiality

### Client Support Specialist

[TheKey](https://himalayas.app/companies/thekey-of-new-jersey-llc). Nov 2022 - Nov 2024

```text
Provided client support by phone and email, scheduled appointments, and maintained accurate client records while managing high-volume communications.
```

Skills: client-support, Phone-Support, Email-Support, Scheduling, Data-Entry, Microsoft-Word, Outlook

### Patient Care Technician

[HCA Houston Healthcare](https://himalayas.app/companies/hca). Aug 2020 - Nov 2022

```text
Supported patient safety and comfort in a fast-paced healthcare setting, monitoring vital signs and documenting care using EPIC and Meditech.
```

Skills: Patient-Care, Vital-Signs-Monitoring, Clinical-Documentation, Epic, Meditech

### Environmental Services

[Houston Methodist](https://himalayas.app/companies/houston-methodist). Aug 2019 - Aug 2020

```text
Cleaned and disinfected patient-care areas and equipment according to facility procedures and infection-prevention expectations.
```

Skills: Cleaning, Disinfection, infection-prevention

### Caregiver / Personal Care Assistant

Avanti Senior Living. Jun 2018 - Jul 2019

```text
Assisted residents with activities of daily living, mobility, meals, and household tasks, maintaining care records and communicating care-plan information.
```

Skills: Caregiving, Personal-Care, Mobility-Assistance, Documentation

### Behavioral Health Technician

Unlimited Visions Aftercare. Jun 2017 - Jun 2018

```text
Supported clients with daily living needs, tracked progress, and communicated milestones to families and caregivers.
```

Skills: Behavioral-Health, client-support, Progress-Tracking, Communication-Skills

### Customer Service Representative

[Starwood Hotel and Resorts](https://himalayas.app/companies/marriott-international). Mar 2016 - Jun 2018

```text
Managed reservation inquiries, updated guest records, handled special requests, and resolved complaints to support guest satisfaction.
```

Skills: Customer-Service, Reservations, Guest-Relations, Complaint-Resolution

### Retention Specialist

Protection One Security Services. Jul 2015 - Feb 2016

```text
Contacted customers, resolved complaints, identified retention opportunities, and escalated complex issues as needed.
```

Skills: Customer-Retention, Complaint-Resolution, Escalation-Management

## Education

### Union High School

High School Diploma, General Studies

```text
Completed high school education, earning a diploma in May 2009.
```

## Tech stack

- RingCentral
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Epic
- MEDITECH

To contact Tylisha, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Lamicka Gibbs](https://himalayas.app/@lamickagibbs): Member Advocate, Businessolver
- [Oniece Compton](https://himalayas.app/@oniececompton): Patient Coordinator Scheduler, UChicago Medicine
- [Wendy Kapp](https://himalayas.app/@wendykapp): Regional Scheduling Coordinator, Maxim Healthcare Services
- [Petagaye Bradford](https://himalayas.app/@petagayebradford): Customer Support Representative, On Point Solutions
- [Davinajeanie Teo](https://himalayas.app/@davinajeanieteo): Suite Manager, Sodexo
- [Taryn User](https://himalayas.app/@tarynuser1): Customer Service Representative, Lets Take Surveys
- [Meagan Moreno](https://himalayas.app/@meaganmoreno): Care Coordinator, ERC Pathlight Mood & Anxiety Center
- [Aayana Cuffie](https://himalayas.app/@aayanacuffie): Patient Care Coordinator, All American Homecare
- [Jenelle Brown](https://himalayas.app/@jenellebrown): Customer Service Representative, Woodland Manor
- [Tempress Brown](https://himalayas.app/@TempressB): Chronic Care Manager, MedRite Urgent Care