# Tuyishimire yoramu

Tuyishimire yoramu is a remote worker on Himalayas, Customer Care Agent / Call Center Agent at iSON BPO Rwanda Ltd, based in Rwanda.

Source: https://himalayas.app/@tuyishimireyoramu

```text
Customer Care Agent at iSON BPO Rwanda supporting MTN Rwanda customers and resolving service issues.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Rwanda |
| Authorized to work in | Rwanda |
| Salary expectations | 60k+ USD |
| Job categories | Customer Care Agent, Call Center Representative, IT Officer, IT Support Technician |
| Skills | Customer Service, Call Center Support, Customer Complaint Resolution, Customer Support, IT Helpdesk, Technical Support, Network Troubleshooting, Azure, Microsoft Dynamics 365, Windows 10, Windows 11, Windows Server, Linux, Ubuntu, Red Hat |
| LinkedIn | https://linkedin.com/in/tuyishimire-yolamu-421192170 |

## About

```text
At iSON BPO Rwanda, I support MTN Rwanda customers through inbound call center services. I respond to inquiries and complaints, troubleshoot service issues, and escalate complex cases for follow-up.

As an IT Help Desk Officer at iSON BPO Rwanda, I provided end-user support for hardware, software, and network issues. I also managed incoming requests through a ticketing system and tracked them to resolution.

At Rwanda Biomedical Center, I worked as an IT Support Technician (Intern), assisting staff with technical issues, hardware maintenance, and software troubleshooting. I’m currently pursuing a Bachelor's in Information Technology at AUCA, with training in Python and Java programming.
```

## Experience

### Customer Care Agent / Call Center Agent (current)

iSON BPO Rwanda Ltd. Jan 2023 - Present

```text
Provided professional customer care and support to MTN Rwanda customers through inbound call center services, handling inquiries, complaints, and service requests. Escalated complex issues and maintained accurate records while meeting performance standards.
```

Skills: Customer-Service, Call-Center-Support, Complaint-Resolution, Communication-Skills, Active-Listening, Empathy, Self-Control, Troubleshooting, Escalation-Management, Data-Protection, Teamwork

### IT Help Desk Officer

iSON BPO Rwanda Ltd

```text
Provided technical support to end-users on hardware, software, and network issues, managed ticketing system, and performed installations and configurations. Created technical documentation and collaborated with IT teams to resolve complex issues.
```

Skills: IT-Helpdesk, Technical-Support, Hardware, Software, Networking, Ticketing-Systems, Troubleshooting, User-Accounts, Documentation, Collaboration

### Customer Care Agent

Star Times

```text
Managed customer queries and complaints across multiple channels, processed sales and account modifications, and escalated issues as needed. Analyzed customer feedback to identify service improvement opportunities.
```

Skills: Customer-Service, Complaint-Resolution, Communication-Skills, Sales-processing, Account-Management, Escalation-Management, Customer-Feedback-Analysis, Database-Management

### IT Support Technician (Intern)

Rwanda Biomedical Center (RBC)

```text
Provided technical support to RBC staff, troubleshooting hardware, software, and network issues, and performed hardware repairs and maintenance. Assisted with password recovery, system updates, and developed training materials.
```

Skills: Technical-Support, Hardware-Repair, Software-Troubleshooting, Network-Troubleshooting, Printer-Configurations, Password-Recovery, system-updates, Training-Materials

## Education

### Adventist University of Central Africa

Bachelor's, Information Technology

```text
Currently pursuing a Bachelor's degree in Information Technology, with coursework in computer networking, programming, routing and switching, electronic devices, Java programming, and Linux administration.
```

### Alison

Advanced Diploma, Computer Networks and Internet Protocol

```text
Completed an Advanced Diploma in Computer Networks and Internet Protocol.
```

## Tech stack

- Microsoft Azure
- Python
- Java
- Ubuntu
- Linux
- Windows Server
- Windows 10
- Microsoft Dynamics 365

To contact Tuyishimire, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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