# Trushant Ghadi Trushant Ghadi is a remote worker on Himalayas, Relationship Manager at Moneyedge Financial Consultancy Ltd, based in India. Source: https://himalayas.app/@trushantghadi ```text Service desk engineer supporting Abbott India users with application support, ticket resolution, and software deployment. ``` | Detail | Value | | --- | --- | | Availability | Looking for a job | | Location | India | | Authorized to work in | India | | Salary expectations | 70k+ INR | | Job categories | ServiceDesk Engineer, Relationship Manager, Helpdesk Engineer, Desktop Support Engineer, IT Support Engineer | | Skills | Service Desk Support, Technical Support, Application Support, hardware troubleshooting, Software Troubleshooting, Ticket Management, Patch deployment, LAN Troubleshooting, Active Directory, Asset Management, Operating System Installation, Windows XP, Win7, Microsoft Windows 2000, Windows 98 | ## About ```text At SSIS India, I supported Abbott India field users with laptop and application issues, including E-Secondary, ASTA, E-Learning, and Sales force. I managed client issues through HEAT Call logging and deployed patches and software using Dell Distributed Device Management Console. I also supported LAN connectivity, email clients, and end-user hardware and software. At NityoInfotech, I provided similar service desk support for Abbott India, tracking calls through resolution or escalation and maintaining user support systems. I received a performance-based certificate for 1Point IT support. Earlier, I worked in helpdesk and desktop support roles at Adecco India, Option Computers, Embee Software, Orient Technologies, OmnitechInfosolutions, and Lynx Computers. My work included desktop and peripheral troubleshooting, Windows installation, and user support. ``` ## Experience ### Relationship Manager (current) Moneyedge Financial Consultancy Ltd. Jan 2016 - Present ```text Handling sales and client base for financial products including DPMS, SIP, Mutual funds, Equity, Commodities and Insurance. ``` Skills: Sales, Customer-Relationship-Management, Financial-Products, DPMS, SIP, Mutual-Funds, Equity, Commodities, Insurance ### Service Desk Engineer SSIS India. Apr 2013 - Jan 2016 ```text Supported around 2000 field users using Dell laptops and notebooks for technical issues. Managed client issues through ticket logging tool (HEAT Call logging) and provided application support for various systems. ``` Skills: Service-Desk, Technical-Support, Call-Logging, Dell-Laptops, Application-Support, Secondary-Education, Asta, E-Learning, Salesforce, TBM-Portal, PRISM-Reporting, Patch-deployment, Dell-Distributed-Device-Management-Console, LAN-Management, hardware-troubleshooting, Software-Troubleshooting, HEAT-Application-Server, Report-Writing, Vendor-coordination, Call-Tracking, SLA-Management, Outlook, Gmail, Asset-Management, TeamViewer, McAfee, Symantec-Ghost, Windows-XP, Win7 ### Service Desk Engineer Nityo Infotech. Jan 2012 - Apr 2013 ```text Supported around 2000 field users using Dell laptops and notebooks for technical issues. Managed client issues through ticket logging tool (HEAT Call logging) and provided application support for various systems. ``` Skills: Service-Desk, Technical-Support, Call-Logging, Dell-Laptops, Application-Support, Secondary-Education, Asta, E-Learning, Salesforce, TBM-Portal, PRISM-Reporting, Patch-deployment, Dell-Distributed-Device-Management-Console, LAN-Management, hardware-troubleshooting, Software-Troubleshooting, HEAT-Application-Server, Report-Writing, Vendor-coordination, Call-Tracking, SLA-Management, Outlook, Gmail, Asset-Management, TeamViewer, McAfee, Symantec-Ghost, Windows-XP, Win7 ### Helpdesk Support Engineer Adecco India. Oct 2010 - Jan 2012 ```text Provided installation, configuration, and troubleshooting for desktop, printer, scanner, and LAN. Managed user issues through CA Service Desk and provided remote support via Altris console. ``` Skills: Help-Desk, Technical-Support, Desktop-Support, Printer-Support, Scanner-Support, LAN, Active-Directory, CA-Service-Desk, Report-Writing, Vendor-coordination, Call-Tracking, SLA-Management, Outlook, Asset-Management, Altiris-Agent-Console, McAfee, Windows-XP ### IT Executive Option Computers. Nov 2009 - Oct 2010 ```text Performed installation, configuration, and troubleshooting of desktop, printer, scanner, and LAN. Resolved hardware and software issues for PC clients. ``` Skills: Desktop-Support, hardware-troubleshooting, Software-Troubleshooting, Installation, Configuration, LAN ### Helpdesk Support Engineer Embee Software. Dec 2008 - Nov 2009 ```text Provided installation, configuration, and troubleshooting for desktop, printer, scanner, and LAN. Managed user issues through CA Service Desk and provided remote support via Altris console. ``` Skills: Help-Desk, Technical-Support, Desktop-Support, Printer-Support, Scanner-Support, LAN, Active-Directory, CA-Service-Desk, Report-Writing, Vendor-coordination, Call-Tracking, SLA-Management, Outlook, Asset-Management, Altiris-Agent-Console, McAfee, Windows-XP ### Desktop Engineer Orient Technologies. May 2008 - Nov 2008 ```text Performed installation, configuration, and troubleshooting of desktop, printer, scanner, and LAN. Scheduled daily backups using Veritas backup and provided support for email clients and specific software. ``` Skills: Desktop-Support, hardware-troubleshooting, Software-Troubleshooting, Installation, Configuration, LAN, Veritas-Backup, Outlook, Sarvanidhi, Oracle-8i ### Desktop Backup Engineer Omnitech Infosolutions. Jul 2007 - Feb 2008 ```text Performed installation, configuration, and troubleshooting of desktop, printer, scanner, and LAN. Resolved hardware and software issues for PC clients. ``` Skills: Desktop-Support, hardware-troubleshooting, Software-Troubleshooting, Installation, Configuration, LAN ### Desktop Field Engineer Lynx Computers. Oct 2006 - Mar 2007 ```text Assembled desktops and attended desktop-related calls for clients. Installed Windows XP, 2000, and 98. ``` Skills: PC-Assembly, Hardware-Support, Windows-XP, Windows-2000-2003-Server, Windows-98 ## Education ### Microsoft MCP (70-270), Information Technology ```text MCP (70-270) certification of Microsoft. ``` ### Mumbai Board H.S.C., General ```text Completed H.S.C. from Mumbai board. ``` ### Maharashtra Board S.S.C., General ```text Completed S.S.C. from Maharashtra board. ``` ### Jetking Certificate, Hardware and Networking ```text Completed Hardware and Networking course from Jetking. ``` ## Tech stack - Gmail - Microsoft Outlook To contact Trushant, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Ashish Ingale](https://himalayas.app/@ashishingale): Shift Lead, Accenture Solutions Pvt. 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