# Troy Wille

Troy Wille is a remote worker on Himalayas, Designated Support Engineer at Devo Technology Inc., based in United States.

Source: https://himalayas.app/@troywille

```text
Technical Account Manager at Devo Technology Inc. who delivered end-to-end SIEM and SOAR solutions for customer cloud integrations.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 120k+ USD |
| Job categories | Technical Account Manager, Technical Support Engineer, Technical Analyst, Systems Analyst |
| Skills | Technical Account Management, Technical Product Support, Root Cause Analysis, Escalation Management, SIEM, SOAR, IAM, Application Integration, SAML 2.0, OIDC, OAuth, SCIM, Identity Engine, Okta Workflows, ServiceNow Integration Hub |
| Website | https://troykwille.com |
| Portfolio | https://troykwille.com |

## About

```text
At Devo Technology Inc., I managed key accounts and served as a technical escalation point for customers using its SIEM and SOAR platforms. I delivered end-to-end solutions for cloud data collection, parsing, alerts, and integrations, and created AI personas in Prospector Studio to support threat hunting and case management.

At Okta, Inc., I engineered and supported enterprise application integrations using SAML, OIDC, OAuth, and SCIM, including lifecycle automation and adaptive MFA. Earlier, at Service Now, Inc. and Xifin, Inc., I resolved complex integration and data issues across SaaS products, APIs, SQL, and ETL workflows, and authored technical knowledge articles.
```

## Experience

### Designated Support Engineer

Devo Technology Inc.. May 2025 - Mar 2026

```text
Managed key accounts as a trusted advisor and technical escalation point, providing end-to-end solutions for Linux-based containerized cloud integration apps and issues tied to SIEM and SOAR platforms. Managed proactive and reactive tasks, weekly customer meetings, and ad-hoc training.
```

Skills: Linux, Docker, Kubernetes, Python, SQL, LINQ, SIEM, SOAR, Cloud-Collectors, AWS, GCP, Azure, Gitlab, CI-CD, REST-APIs, JSON, YAML, Regex, AI-Assist-Agent, Prospector-Studio

### Senior Technical Support Engineer

[Okta, Inc.](https://himalayas.app/companies/okta). Oct 2022 - Apr 2025

```text
Engineered, deployed, and managed complex end-to-end application integrations on Okta OIE platform for enterprise clients, accelerating user onboarding across 8,000+ cloud and on-premise apps. Provided proactive and reactive solutions for IAM frameworks, SAML, OIDC, OAuth, SCIM, and custom scripts.
```

Skills: Okta, SAML-2.0, OIDC, OAuth, SCIM, JavaScript, Python, NodeJS, REST-APIs, AWS, GCP, Azure, Active-Directory, LDAP, MFA, JIT-Provisioning, RBAC, Okta-Workflows, Chrome-DevTools, Google-HAR-Analyzer, Splunk, Syslog, SAML-Tracer, Wireshark, Fiddler, Intune, Jamf, Okta-FastPass

### Staff Technical Support Engineer

[ServiceNow, Inc.](https://himalayas.app/companies/servicenow). Aug 2021 - Oct 2022

```text
Managed complex custom system application integrations, performance issues, and authentication/authorization issues (SSO, SAML, OIDC, OAuth, REST APIs) from customer source systems to ServiceNow SaaS platform. Provided RCA and end-to-end proactive and reactive solutions, including automation with Flow Designer and IntegrationHub.
```

Skills: ServiceNow, REST-APIs, SOAP, JavaScript, AngularJS, Flow-Designer, ServiceNow-Integration-Hub, Microsoft-Teams, Azure-AD, Exchange-Online, Azure-DevOps, SAP-Fieldglass, LDAP, ETL, IRE, CMDB, Virtual-Agent, Jira, Confluence

### Technical Analyst II, Systems Analyst

Xifin, Inc.. Apr 2017 - Aug 2021

```text
Served as Product Technical Expert for RPM Java-based SaaS healthcare cloud platform, training associate engineers, performing case and code reviews, and leading support processes. Provided complex systems, data, and root-cause analysis, and developed custom SQL reports and dashboards.
```

Skills: SQL, Pl-SQL, Oracle, Splunk, ETL, HL7, Web-Services, SoapUI, REST, Java, IntelliJ-IDEA, Bitbucket, Jira, Confluence, Payment-Processing, EDI, SSO, Okta

### TAM / Systems Analyst / Customer Support Analyst II

[Boeing, Inc.](https://himalayas.app/companies/boeing). Dec 2013 - Sep 2016

```text
Served in Technical Account Management role owning pre-sales, post-sales, and escalations for key accounts for GOLDesp SaaS Java-based cloud platform. Applied project management methodologies, led quarterly business reviews, and performed root cause analysis and software testing.
```

Skills: Project-Management, Jira, Use-Cases, SQL, Oracle, JBoss, Unix, Linux, Windows-Server, OpenGrok, Log4j, SoapUI, Salesforce, GOLDesp, QA-Testing, Data-Mining

### Level 2 Technical Support Specialist

[United Parcel Service of America, Inc.](https://himalayas.app/companies/ups-com). May 2013 - Oct 2013

```text
Provided root-cause analysis and solutions for ERP integrated applications such as iShip Customer Manifest System, Corporate Accounts Management System, and Mailbox Manager System. Supervised Level I technicians and supported 5,000+ UPS Store users remotely.
```

Skills: SQL, Windows-XP, Win7, POS-systems, Oracle-X-Store, Networking, Payment-Processing, ERP

### Level 1 & 2 IT Service Desk Analyst

[24 Hour Fitness, Inc.](https://himalayas.app/companies/24-hour-fitness). Apr 2011 - Apr 2013

```text
Performed application support for Oracle PeopleSoft, Office 365, and other systems. Implemented and tested new system-wide rollouts, wrote troubleshooting guides, and supported 18,000 employees remotely.
```

Skills: Peoplesoft, Office-365, Windows, iOS, MacOS, Networking, Citrix, POS-systems, Active-Directory, MS-Exchange, SharePoint

### Level 2 Technical Support Specialist

[Petco Animal Supplies, Inc.](https://himalayas.app/companies/petco). Aug 2010 - Mar 2011

```text
Provided application support for Oracle Hyperion Essbase, Seagate Crystal Reports, and MS Office. Resolved security, network, hardware, application, POS, and Windows OS issues for 1000+ users.
```

Skills: Essbase, Crystal-Reports, Microsoft-Office, Windows-XP, Win7, POS, Networking, VPN, Dell

### Computer Operator II (Level 1 & 2) / Helpdesk Support

[Sharp Healthcare](https://himalayas.app/companies/sharp-healthcare). Jan 2007 - Jun 2010

```text
Supported upgrades of clinical systems such as Cerner Millennium, IDX, and Cymer. Monitored and supported large multi-purpose tape systems and answered system-wide calls about issues with tape systems, security, applications, and hardware.
```

Skills: Cerner-Millennium, IDX, Cymer, Unix, Tivoli, Commvault, Windows, server-management

### Health Information Analyst

[Sharp Healthcare](https://himalayas.app/companies/sharp-healthcare). Aug 2004 - Dec 2006

```text
Analyzed a high volume of ER patient records and made necessary changes using various ERP and EMR applications such as IDX, IDXRad, Quick Chart, M Stat, QuadraMed EDM, AllScripts Homecare, CarePoint, and Lawson Insight.
```

Skills: IDX, IDXRad, QuickChart, M-Stat, QuadraMed-EDM, Allscripts-Homecare, CarePoint, Lawson-Insight, EMR, ERP

### Web Developer/ Technical Support Specialist / TAM

All Star Web Solutions. May 2002 - Jun 2004

```text
Provided technical account management for new and ongoing customer projects. Provided technical support including setting up web hosting accounts with Linux and Apache, email accounts, MySQL databases, and help desk applications.
```

Skills: Linux, Apache, MySQL, HTML, JavaScript, CSS, CGI, PHP, Ecommerce, SEO

### Technical Support Engineer

[IBM (previously Network Harmoni, Inc.)](https://himalayas.app/companies/ibm-com). Mar 2001 - Apr 2002

```text
Performed technical support by phone, website, and email, answering networking security issues for System and Network Admins using network monitoring sniffer software NetBoy. Designed and maintained websites with HTML, JavaScript, CSS, Perl, and CGI.
```

Skills: HTML, JavaScript, CSS, Perl, CGI, Linux, Apache, Networking, Security, QA-Testing

## Education

### AWS

AWS Certified AI Practitioner (AIF-C01) and AWS Certified Cloud Practitioner (CLF-C02), Cloud Computing. 2026 - 2026

```text
Earned the AWS Certified AI Practitioner (AIF-C01) and AWS Certified Cloud Practitioner (CLF-C02) certifications in 2026.
```

### Databricks Academy

Generative AI Fundamentals, Generative AI App Development, SQL Analytics and BI certificates, Data and AI. 2025 - 2025

```text
Earned certificates in Generative AI Fundamentals, Generative AI App Development, and SQL Analytics and BI.
```

### Oracle

Oracle SQL Databases for Developers, Database. 2017 - 2021

```text
Completed Oracle SQL Databases for Developers training.
```

### San Diego Community College

Certificate in Web programming & Interactive Media Web Design, Web Programming & Interactive Media. 2003 - 2004

```text
Earned a Certificate in Web programming & Interactive Media Web Design, covering ActionScript, JavaScript, XML, HTML, and CSS.
```

### Cisco Networking Academy

Certificate in Cisco Network Administration, Network Administration. 2001 - 2002

```text
Earned a Certificate in Cisco Network Administration.
```

### San Diego Community College

Certificate in Linux/Apache Web Server Maintenance & Security, Linux/Apache Web Server Maintenance & Security. 2000 - 2001

```text
Earned a Certificate in Linux/Apache Web Server Maintenance & Security, covering SQL, MySQL, Oracle, PHP, Linux, Apache, Java, JavaScript, Bash, Cybersecurity, TCP/IP, and DNS.
```

### California State University Los Angeles

Bachelor of Science, Business Administration. 1996 - 1999

```text
Earned a Bachelor of Science in Business Administration.
```

## Tech stack

- Postman
- Fiddler
- Splunk
- Microsoft Azure
- Google Cloud Platform
- Bitbucket
- Kubernetes
- Helm
- GitHub Actions
- MySQL
- PostgreSQL
- Microsoft SQL Server
- MariaDB
- Node.js
- Chrome DevTools
- Redis
- Terraform
- IntelliJ IDEA
- PyCharm
- Jira
- JavaScript
- Python
- Java
- Markdown
- JSON
- PowerShell
- AWS CloudTrail
- Log4j
- Grafana
- Wireshark
- Amazon DynamoDB
- Linux
- Windows Server
- Datadog
- Confluence
- Elasticsearch
- Ansible
- SourceTree
- TypeScript
- Visual Studio Code
- Docker
- TortoiseSVN
- NGINX
- Apache ActiveMQ
- SQL
- SoapUI
- Qdrant
- Bash
- pgvector
- ChatGPT

To contact Troy, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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