# travette brown

travette brown is a remote worker on Himalayas, Information Specialist at DCU / FTFCU, based in United States.

Source: https://himalayas.app/@travettebrown

```text
I resolve complex customer and account needs through accurate, compliant administrative operations.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 52k+ USD |
| Job categories | Customer Service, Account Manager, Administrative Assistant, Human Resources Specialist, Underwriting Assistant |
| Skills | Customer Service, Member Services, Account Management, Human Resources Support, Data Entry, Transaction Processing, Regulatory Compliance, Policy Compliance, Issue Resolution, Administrative Operations, Taxpayer Assistance, SAP, Microsoft Office, Point of Sale Systems, Customer Relationship Management, Support Platforms, Customer Support and Live Chat Platforms, Quality Standards, Performance Standards, Cross Functional Collaboration, Process Improvement, Account Research, Order Processing, Invoice Processing, Underwriting, Personnel Records Management |

## What I'm looking for

```text
I'm looking for a customer service, administrative, account management, or HR support role where I can apply accurate transaction processing, compliance knowledge, account research, and cross-functional problem-solving.
```

## About

```text
At DCU / FTFCU, I support members across phone, email, web chat, and social media, processing account transactions and requests while protecting confidentiality and strengthening the member experience.

Previously at the Internal Revenue Service, I researched taxpayer account discrepancies, applied federal tax laws and collection procedures, and explained account actions, filing requirements, and liabilities clearly. I’ve also managed customer orders, invoices, deliveries, and shipment issues in SAP for Giro Pack and Kemira Chemical.

My background includes insurance underwriting support, customer-service team leadership, and Army HR/personnel administration. I bring accurate transaction processing, policy compliance, account research, and practical issue resolution to high-volume operations.
```

## Experience

### Information Specialist (current)

DCU / FTFCU. May 2026 - Present

```text
Provides high-quality service to members through multiple channels, processes transactions, and maintains compliance and performance standards.
```

Skills: Customer-Service, Data-Entry, Transaction-Processing, Regulatory-Compliance, Microsoft-Office, SAP, Online-Chat-Support

### Contact Representative

Internal Revenue Service. Dec 2022 - Sep 2025

```text
Provided technical assistance to taxpayers by applying federal tax laws and collection procedures, resolving account issues, and documenting interactions.
```

Skills: Tax-Law, Account-Research, Issue-Resolution, Documentation, Regulatory-Compliance

### Account Manager

Giro Pack. Jul 2022 - Nov 2023

```text
Processed customer orders in SAP, coordinated logistics, and supported major retail accounts to ensure on-time shipment execution.
```

Skills: SAP, Order-Processing, Logistics-Coordination, Customer-Service, Reporting

### Account Manager

[Kemira Chemical](https://himalayas.app/companies/kemira). Dec 2021 - Jun 2022

```text
Entered and processed customer orders and invoices in SAP, resolved transportation issues, and coordinated with logistics to support timely delivery.
```

Skills: SAP, Order-Processing, Invoice-Processing, Logistics-Coordination, Customer-Service

### Underwriting Assistant

[State Farm Insurance](https://himalayas.app/companies/state-farm). Nov 2017 - Apr 2021

```text
Processed policy transactions, reviewed applications using underwriting guidelines, and prepared policy documentation while maintaining quality and compliance.
```

Skills: Underwriting, Policy-Processing, Documentation, Compliance, Critical-Thinking

### Customer Service Representative / Team Lead

Horizon Staffing / Pepco. Aug 2015 - Nov 2016

```text
Resolved complex customer issues and billing inquiries, supported peers as a Team Lead, and maintained quality standards.
```

Skills: Customer-Service, Issue-Resolution, Team-Leadership, Billing-Inquiries, Quality-Standards

### Customer Service Representative

Atlanta Gas Light. Aug 2013 - May 2015

```text
Handled complex customer questions, complaints, and billing inquiries while maintaining professionalism and following established procedures.
```

Skills: Customer-Service, Issue-Resolution, Billing-Inquiries, Professionalism

### HR / Personnel Support

Army Active Duty. Oct 2008 - Feb 2015

```text
Provided personnel and administrative support to Soldiers and leadership, focusing on career development and records accuracy.
```

Skills: Human-Resources, Personnel-Records, Administrative-Support, Career-Development

### HR Specialist

[United States Army](https://himalayas.app/companies/united-states-army). Oct 2008 - Feb 2014

```text
Supported Soldiers with career development, processed personnel records, and responded to inquiries regarding promotions and assignments.
```

Skills: Human-Resources, Personnel-Records, Career-Development, Policy-Compliance, Administrative-Support

## Education

### Strayer University

MBA, Business Administration. 2017 - Present

```text
Pursuing an MBA in Business Administration, ongoing since May 2017.
```

### Miller Grove High School

High School Diploma, General Studies. Grade: 3.7 GPA

```text
Graduated with 34 credits and a 3.7 GPA.
```

## Tech stack

- SAP

To contact travette, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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