# Tommy Garcia

Tommy Garcia is a remote worker on Himalayas, Customer Success Manager at Medicaid/Medicare Campaign, based in Honduras.

Source: https://himalayas.app/@tommygarcia

```text
Customer Success Manager in SaaS who analyzed CRM and engagement data to identify churn risks and account growth opportunities.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Honduras |
| Authorized to work in | Honduras |
| Salary expectations | 60k+ USD |
| Job categories | Software Engineer |
| Skills | Python, C++, Java, Data Analysis, KPI Analysis, Performance Analysis, Customer Analytics, Product Analytics, CRM Systems, SaaS, Project Management, Technical Product Knowledge, Salesforce, HubSpot, Gainsight |

## What I'm looking for

```text
I'm seeking a Software Engineer position where I can contribute my programming knowledge, analytical thinking, problem-solving, and technology experience to building reliable software solutions.
```

## About

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As Customer Success Manager — Medicaid/Medicare Campaign, I analyzed customer health scores and engagement metrics to identify behavioral trends, churn risks, and account growth opportunities.

I monitored customer performance indicators and translated CRM data into actionable insights for customer-success activities. I managed customer information and engagement workflows across Salesforce, HubSpot, Gainsight, and GoHighLevel.

In this healthcare-focused customer-success environment, I applied data analysis and KPI monitoring to support proactive account-management strategies and strengthen customer engagement processes.

I earned a Bachelor’s Degree in Industrial Engineering from Universidad Nacional Autónoma de Honduras (UNAH), where I studied Python, C++, and Java. I’m seeking a Software Engineer position where I can contribute my programming knowledge, analytical thinking, and technology experience to building reliable software solutions.
```

## Experience

### Customer Success Manager

Medicaid/Medicare Campaign. Feb 2021 - May 2026

```text
Analyzed customer health scores and engagement metrics to identify churn risks and growth opportunities. Managed customer information and workflows across multiple CRM platforms.
```

Skills: Salesforce, HubSpot, Gainsight, GoHighLevel, Data-Analysis, KPI-Monitoring, Customer-Success, CRM, SaaS

### Sales Agent

SaaS Company. Nov 2020 - Jan 2021

```text
Conducted outbound prospecting and cold-calling in a SaaS environment to generate qualified opportunities. Monitored sales metrics and KPIs to support data-driven activity management.
```

Skills: Outbound-Sales, Cold-Calling, Prospecting, SaaS, KPI-Tracking, Sales-Metrics

## Education

### Universidad Nacional Autónoma de Honduras (UNAH)

Bachelor's Degree, Industrial Engineering

Activities and societies: Relevant Programming Coursework: Python Programming, C++ Programming, Java Programming

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Bachelor's Degree in Industrial Engineering from Universidad Nacional Autónoma de Honduras (UNAH), completed in 2025. Coursework included Python, C++, and Java programming.
```

### Instituto Evangélico Virginia Sapp

High School Diploma, General Studies

```text
High School Diploma from Instituto Evangélico Virginia Sapp in Tegucigalpa, Honduras.
```

## Tech stack

- Salesforce
- Python
- Java
- C++
- HubSpot
- Gainsight

To contact Tommy, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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