# Tobiloba Akinbode

Tobiloba Akinbode is a remote worker on Himalayas, Hub Manager / Assistant Accountant at Jumia, based in Nigeria.

Source: https://himalayas.app/@tobilobaakinbode

```text
Customer service and operations professional at JUMIA who supported hub operations, customer service, and daily account audits.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 60k+ USD |
| Job categories | Customer Service Manager, Hub Manager, Assistant Accountant, Call Center Representative |
| Skills | Customer Service, Customer Relationship Management, Complaint Resolution, HUB Operations, Sales Operations, Logistics Coordination, Account Auditing, Inbound Calls, Outbound Calls, Ticket Resolution, Administrative Support, Digital Marketing, HubSpot, Zoho, 3CX |
| LinkedIn | https://linkedin.com/in/akinbode-tobiloba-b8a87a26a |

## About

```text
At JUMIA, I supported hub operations, customer service activities, and daily workflow while receiving customer shipments and performing account audits.

As a Customer Service Manager, I handled complaints and service issues, coordinated with other departments and vendors, and oversaw logistics-related ticket resolution.

At SAMPLE DRIVE LIMITED, I handled inbound and outbound calls and customer chats, recorded interactions in the CRM, and escalated issues for resolution. I used HubSpot, Zoho, and 3CX in customer service work.
```

## Experience

### Hub Manager / Assistant Accountant

Jumia. Mar 2025 - Dec 2025

```text
Performed daily account audits and supported accurate financial and operational records. Received customer shipments and supported day-to-day hub operations and workflow coordination.
```

Skills: Account-Auditing, HUB-Operations, Customer-Service, Workflow-Coordination

### Customer Service Manager

Jumia. Jun 2023 - Mar 2025

```text
Handled customer complaints and service issues, facilitating communication between departments for timely resolution. Managed daily sales operations, processing, invoicing, and tracking, and used CRM tools including HubSpot and Zoho.
```

Skills: Customer-Service, Complaint-Resolution, CRM, HubSpot, Zoho, Sales-Operations, Invoicing, Vendor-coordination

### Contact Center Agent

Sample Drive Limited. Jan 2022 - Dec 2022

```text
Handled inbound and outbound customer calls and chats using 3CX software, logged interactions in CRM, and escalated issues for resolution. Supported up-selling and cross-selling of products.
```

Skills: 3CX, CRM, Customer-Service, Call-Handling, Upselling, Cross-Selling, Email-Etiquette

## Education

### International College of Safety and Management

Postgraduate Diploma, Human Resources Management

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Postgraduate Diploma in Human Resources Management from the International College of Safety and Management, completed in 2025.
```

### Federal University of Oye-Ekiti

Bachelor of Science, Economics. 2019 - 2023

```text
BSc in Economics from the Federal University of Oye-Ekiti, completed in 2023.
```

### St Johnvick College

WASSCE, General Studies

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Completed the West African Senior School Certificate Examination (WASSCE) at St Johnvick College in 2015.
```

## Tech stack

- HubSpot
- 3CX

To contact Tobiloba, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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