# Titi Ashrafi

Titi Ashrafi is a remote worker on Himalayas, Service Desk Manager at Hamrah Aval, based in Iran.

Source: https://himalayas.app/@titiashrafi

```text
Service Desk Manager at همراهان تلکام, managing virtual servers, network services, and IT support.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Iran |
| Authorized to work in | Iran |
| Job categories | Service Desk Manager, Network Administrator, Systems Administrator, Technical Support Specialist |
| Skills | Service Desk Management, Network Administration, Systems Administration, Server Virtualization, VCenter, VMware ESXi, Windows Server, Linux, Active Directory, Network Monitoring, IT Support, Server Troubleshooting, Network Routing, Network Security, Backup And Recovery |

## What I'm looking for

```text
I’m currently able to work only remotely.
```

## About

```text
At همراهان تلکام, I work as a Service Desk Manager, managing service desk tasks and assigning them to staff. My work includes supporting servers and services, troubleshooting Windows and Linux servers, and resolving network connectivity and routing issues.

Across my network and technical roles, I’ve installed and managed VMware environments, backup systems, monitoring tools, and network services. I’m currently able to work only remotely.
```

## Experience

### Service Desk Manager (current)

Hamrah Aval. Mar 2026 - Present

```text
Managed service desk operations and provided technical support for network and server infrastructure.
```

Skills: VMWare, VCenter, Kaspersky, Kerio-Firewall, WSUS, Veeam-Backup-and-Replication, Desktop-Central, Solarwinds, RVTools, ADAudit-Plus, Windows-Server, Active-Directory, DNS, DHCP, Network-Troubleshooting

### Senior Network Expert

Tebian Electronic Company. Mar 2022 - Jul 2023

```text
Managed and maintained virtualized server environments, network infrastructure, and security systems.
```

Skills: VMWare, VCenter, Kaspersky, Kerio-Firewall, WSUS, Veeam-Backup-and-Replication, Desktop-Central, Solarwinds, RVTools, ADAudit-Plus, Windows-Server, Active-Directory, DNS, DHCP, Network-Troubleshooting

### Network Administrator

Dadeban Sazeh Company. Mar 2019 - Jul 2021

```text
Administered network infrastructure, virtualized servers, and security systems.
```

Skills: VMWare, VCenter, VMware-ESXi, QNAP, HP-Proliant, Veeam, PFsense, SoftEther, OpenVPN, L2TP, PRTG, Kaspersky, McAfee, WSUS, Windows-Server, Linux, MacOS, Network-Troubleshooting

### Network Supervisor

Iranian Day Management and Technology. Dec 2017 - May 2018

```text
Supervised network operations, managed virtualized servers, and implemented security solutions.
```

Skills: VMWare, VMware-ESXi, Active-Directory, Horizon, VoIP, Veeam, Mikrotik, BitDefender, WSUS, FSRM, NVR, Network-Troubleshooting

### Senior Technical Expert

Behtarin Gostar Tig. Nov 2014 - Nov 2017

```text
Provided technical support, installation, and training for company software and hardware.
```

Skills: Software-Installation, Hardware-Support, Network-Troubleshooting, Training

### Technical Expert

Toredo. Jun 2010 - Nov 2014

```text
Provided technical support, installation, and training for software and hardware, including VOIP systems.
```

Skills: VoIP, IP-PBX, IP-phones, Software-Installation, Hardware-Support, Network-Troubleshooting

## Education

### موسسه آموزش عالی علمی کاربردی

Associate Degree, Computer Software Engineering

```text
Associate degree in Computer Software Engineering from موسسه آموزش عالی علمی کاربردی, spanning 1390 to 1393.
```

### موسسه آموزش عالی علمی کاربردی هادی

Associate Degree, Computer Software Engineering

```text
Associate degree in Computer Software Engineering from موسسه آموزش عالی علمی کاربردی هادی, spanning 1388 to 1390.
```

### آموزشگاه مهندسی کندو

MTCNA, Network Engineering

```text
Completed MTCNA certification from آموزشگاه مهندسی کندو in 1398, with a course duration of 40 hours.
```

### کلاج ترس

VMware VCP, Virtualization

```text
Completed VMware VCP certification from کلاج ترس in 1398, with a course duration of 50 hours.
```

### شرکت کد فای ناریا

Kaspersky Security Center 11 Management, Security

```text
Completed Kaspersky Security Center 11 management training from شرکت کد فای ناریا in 1398, with a course duration of 8 hours.
```

### استاد دحیدر افجای

VMware vSphere: Install, Configure, Manage v6.5 (VSICM), Virtualization

```text
Completed VMware vSphere: Install, Configure, Manage v6.5 (VSICM) training from استاد دحیدر افجای in 1397, with a course duration of 60 hours.
```

### استاد روزبه کشاورز

MCSA, Network Administration

```text
Completed MCSA certification from استاد روزبه کشاورز in 1396, with a course duration of 240 hours.
```

### موسسه راهن سیستم

Network+, Networking

```text
Completed Network+ certification from موسسه راهن سیستم in 1396, with a course duration of 60 hours.
```

## Tech stack

- Veeam Backup & Replication
- Nextcloud
- Zabbix
- Cacti
- Linux
- Windows Server
- WordPress
- VMware ESXi
- Microsoft Visio
- Joomla
- pfSense
- Power BI

To contact Titi, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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