Tiniaisha Hill

I am a highly motivated remote customer service representative with over five years of experience providing phone, chat, and email support. I focus on resolving issues quickly while maintaining professionalism and empathy to create positive customer experiences.

At Amazon I maintained a 95%+ satisfaction rating, mentored new team members, and worked cross-functionally to resolve escalations. At Apple I met 100% email response SLAs and helped develop email templates and help articles that improved support efficiency.

I am skilled with CRM systems including Salesforce, Zendesk, HubSpot, and Freshdesk, and comfortable handling high interaction volumes while meeting performance metrics and SLAs. I am recognized for attention to detail, adaptability in fast-paced environments, and consistent quality improvement.

I seek to bring my customer-centric approach, technical troubleshooting ability, and collaborative mindset to teams that value exceptional service, continuous improvement, and remote-friendly workflows.