# TIFFANNY CALHOUN

TIFFANNY CALHOUN is a remote worker on Himalayas, Lead Product Manager at Humana, based in United States.

Source: https://himalayas.app/@tiffannycalhoun

```text
Product Management Leader at Humana leading a $500M specialty insurance digital portfolio and improving enrollment and customer experiences.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 170k+ USD |
| Job categories | Product Manager |
| Skills | Product Strategy, Product Roadmapping, Product Portfolio Management, P&L management, Digital Product Management, Ecommerce, Mobile Commerce, Customer Experience Optimization, Conversion Rate Optimization, Revenue Growth, Product Organization, Product Management Team, Agile, OKRs, Experimentation |

## About

```text
At Humana, I lead financial planning and forecasting for strategic initiatives in a $500M specialty insurance digital portfolio. I lead and mentor Senior Product Managers responsible for enrollment and shopping experiences, and drive OKRs to improve alignment and delivery.

At Under Armour, I directed North American digital product strategy across a $30M portfolio and managed a team of five Product Managers. I partnered with Go-to-Market leadership on bundled pricing initiatives that increased expansion revenue by 40%, and led the enterprise experimentation strategy.

At Neiman Marcus, I built the product organization supporting Bergdorf Goodman’s digital business and led the launch of its first mobile application, which generated $11M in first-quarter mobile sales. Earlier, at JCPenney, I redesigned cart and checkout experiences that generated more than $10M in incremental revenue.
```

## Experience

### Lead Product Manager (current)

[Humana](https://himalayas.app/companies/humana). Jan 2024 - Present

```text
Led financial planning and forecasting for a $500M specialty insurance digital portfolio, overseeing customer acquisition, enrollment, and digital experience optimization. Mentored a team of Senior Product Managers and implemented OKR frameworks to improve strategic alignment and delivery execution.
```

Skills: Product-Management, Financial-Planning, Forecasting, OKRs, Digital-Strategy, Customer-Acquisition, Enrollment, Digital-Experience-Optimization, Web-Platform, Mentorship, Executive-Stakeholder-Management, Voice-Of-Customer, Conversion-Rate-Optimization

### Senior Manager of Product Management (NA)

[Under Armour](https://himalayas.app/companies/under-armour). Jan 2022 - Dec 2024

```text
Directed North American digital product strategy across a $30M product portfolio, leading a team of Product Managers focused on customer acquisition, experimentation, and e-commerce optimization. Launched bundled pricing initiatives that increased expansion revenue by 40% and led enterprise experimentation strategy.
```

Skills: Product-Management, Digital-Strategy, Portfolio-Management, Team-Leadership, Customer-Acquisition, Experimentation, Ecommerce-Optimization, Bundling, Feature-Flag-Management, Testing-Governance, KPI-Frameworks, Cross-Functional-Collaboration, Process-Improvement

### Senior Manager/Product Management

Neiman Marcus. Jan 2021 - Dec 2022

```text
Built and led the product organization for the Bergdorf Goodman digital business, driving mobile commerce growth and establishing foundational product operations. Launched Bergdorf Goodman's first mobile application, generating $11M in first-quarter mobile sales, and implemented Agile operating models.
```

Skills: Product-Management, Team-Building, Agile, Mobile-Commerce, Product-Operations, Adobe-Analytics, Executive-Reporting, Attribution, Customer-Acquisition, Conversion, Roadmapping, Customer-Experience-Strategy

### Senior Product Manager

JCPenney. Jan 2018 - Dec 2021

```text
Led digital commerce product initiatives for a platform serving over 27M users, focusing on conversion optimization, checkout modernization, and customer experience improvements. Redesigned cart and checkout experiences, increasing conversion rates and generating over $10M in incremental revenue.
```

Skills: Product-Management, Digital-Commerce, Conversion-Rate-Optimization, Checkout-Modernization, Customer-Experience, Team-Management, Mentorship, Vendor-Management, Roadmapping, Stakeholder-Management

### Product Manager

[Rent-A-Center](https://himalayas.app/companies/rent-a-center). Jan 2017 - Dec 2018

```text
Managed a $111M e-commerce and SaaS product portfolio supporting both digital and in-store customer experiences. Coordinated weekly releases across offshore and onshore development teams and partnered with operations and technology stakeholders to improve platform reliability and usability.
```

Skills: Product-Management, Ecommerce, SaaS, Portfolio-Management, Omnichannel, Release-Management, Stakeholder-Management, Roadmapping, Feature-Prioritization

## Education

### Sullivan University

Bachelor of Science, Business Administration/Management

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Bachelor's of Science in Business Administration/Management from Sullivan University.
```

### Jacksonville State University

Master of Business Administration, Business Administration/Management

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Master's in Business Administration/Management from Jacksonville State University.
```

## Tech stack

- Adobe Analytics

To contact TIFFANNY, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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