# Tiffani Purcell

Tiffani Purcell is a remote worker on Himalayas, Freelance Customer Service & Sales Specialist at Upwork, based in Jamaica.

Source: https://himalayas.app/@tiffanipurcell

```text
Customer service and sales specialist at Upwork, generating leads and scheduling qualified appointments for U.S.-based companies.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Jamaica |
| Authorized to work in | Jamaica |
| Salary expectations | 50k+ USD |
| Job categories | Customer Service, Sales, Appointment Setter, Lead Generation Specialist, Travel Advisor, Phone Receptionist, Patient Care Assistant, Collections Representative |
| Skills | Customer Service, Inside Sales, Lead Generation, Appointment Setting, Inbound Call Support, Outbound Calling, Customer Retention, CRM Management, B2B Sales, B2C Sales, Upselling, Account Management, Sales Pipeline Management, Prospecting, Travel Reservations |

## About

```text
At Upwork, I partnered with U.S.-based companies on customer service, inside sales, lead generation, and appointment setting. I qualified prospects through outbound calls, scheduled appointments for sales teams, and kept customer records and pipeline updates current in CRM systems.

At Young at Heart Home Care, I managed inbound calls, scheduled appointments, and routed calls to the appropriate departments. I’ve also supported remote patient outreach and travel bookings, and handled customer service and collections in call-center roles.
```

## Experience

### Freelance Customer Service & Sales Specialist

[Upwork](https://himalayas.app/companies/upwork). Dec 2020 - Aug 2026

```text
Provided customer service, inside sales, lead generation, and appointment-setting support for U.S.-based companies. Managed multiple client projects independently in a remote environment.
```

Skills: Customer-Service, Inside-Sales, Lead-Generation, Appointment-Setting, CRM, Communication-Skills

### Telephone Receptionist

Young at Heart Home Care. Feb 2026 - Jul 2026

```text
Managed high-volume inbound calls, scheduled appointments, and resolved customer inquiries. Maintained accurate records and provided a welcoming first impression.
```

Skills: Customer-Service, Appointment-Scheduling, Call-Handling, Data-Entry, Communication-Skills

### Remote Patient Care Assistant

Remote Health Care Network of Texas. Oct 2025 - Feb 2026

```text
Conducted outbound patient outreach, verified insurance eligibility, and scheduled follow-up appointments. Documented patient information while maintaining HIPAA compliance.
```

Skills: Patient-Outreach, Insurance-Verification, Appointment-Scheduling, HIPAA-compliance, Documentation

### Travel Advisor

Caribe Coast Tours and Travel. Nov 2024 - Aug 2025

```text
Consulted with clients to identify travel needs and preferences, recommended and sold travel packages, and created customized itineraries. Built long-term client relationships resulting in repeat business.
```

Skills: Travel-Planning, Sales, Customer-Service, Itinerary-Design, Relationship-Building

### Customer Service Representative

[Amazon.com (U.S.) – IBEX Jamaica](https://himalayas.app/companies/amazon). Aug 2020 - Dec 2020

```text
Assisted customers with account, product, shipping, and delivery inquiries. Resolved issues efficiently and identified upsell opportunities while managing high-volume inbound calls.
```

Skills: Customer-Service, Call-Center, Upselling, CRM, Problem-Solving

### Credit & Collections Representative

Santander Consumer USA – Conduent Jamaica. Jan 2017 - Jan 2019

```text
Managed delinquent customer accounts through outbound collections calls and negotiated payment arrangements. Maintained accurate documentation and achieved productivity goals.
```

Skills: Collections, Negotiation, Customer-Service, Documentation, Communication-Skills

## Education

### HEART Trust/NTA

Business Administration, Business Administration

```text
Completed Business Administration studies at HEART Trust/NTA in Jamaica in 2012.
```

### Marymount High School

High School Diploma, General Studies

```text
Earned a High School Diploma from Marymount High School in Jamaica in 2010.
```

## Tech stack

- Slack
- Microsoft Teams
- Google Workspace
- Zoom
- Google Meet

To contact Tiffani, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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