# Thomas Webster

Thomas Webster is a remote worker on Himalayas, Customer Support Agent at Unity 4, based in United Kingdom.

Source: https://himalayas.app/@thomaswebster

```text
Customer support agent at Unity 4, supporting charity campaigns and resolving customer enquiries with care.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United Kingdom |
| Authorized to work in | United Kingdom |
| Salary expectations | 24k+ GBP |
| Job categories | Customer Service Professional, Customer Service, Charity Phone Support Agent |
| Skills | Customer Support, Telephone Customer Service, Complaint Handling, Non Profit Support, Safeguarding, Vulnerable Support, Trauma Informed Care, GDPR, Data Protection, Record keeping, Data Entry, CRM Systems, De escalation, Donation Processing, Supporter Sign Ups |

## About

```text
At Unity 4, I provide customer support and handle sensitive conversations, using my safeguarding and trauma-informed training to recognise when someone may be vulnerable. I also support new starters as they settle into the role.

Previously, at Leads.io (GreenMatch, BoilerGuide), I handled customer enquiries and complaints, recorded interactions in the CRM, and worked with the team to improve call scripts and processes. At Unity 4, I supported charity campaigns by answering supporters’ questions, processing donations, and signing up new supporters while following GDPR and data protection procedures.
```

## Experience

### Customer Support Agent (current)

Unity 4. May 2025 - Present

```text
Delivers professional customer support, handling sensitive conversations with empathy and using safeguarding and trauma-informed training. Supports new starters and writes clear, professional communications.
```

Skills: Customer-Support, telephone-etiquette, Empathy, Safeguarding, Trauma-Informed-Care, CRM, Microsoft-Office

### Telephone and Customer Service Agent

Leads.io. Aug 2022 - May 2025

```text
Handled inbound and outbound calls, resolving enquiries and complaints with empathy and professionalism. Recorded interactions accurately in CRM and contributed to process improvements.
```

Skills: Inbound-Calls, Outbound-Calls, Complaint-Handling, De-escalation, Active-Listening, CRM, Data-Entry

### Telephone Charity Support Agent

Unity 4. Dec 2015 - Feb 2022

```text
Provided compassionate support to charity supporters, processing donations and recruiting new donors. Maintained accurate records and ensured GDPR compliance.
```

Skills: Non-Profit-Support, Donation-Processing, Supporter-Experience, CRM, GDPR, Data-Protection

## Education

### St Thomas More, Walsall

A-Levels, General Studies. 2008 - 2015

```text
Completed A-Levels in IT, Business, and Psychology, and GCSEs in multiple subjects.
```

## Tech stack

- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft Office

To contact Thomas, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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