# Thamara Donat

Thamara Donat is a remote worker on Himalayas, Client Services Manager at Comcast Business, based in United States.

Source: https://himalayas.app/@thamaradonat

```text
Client Services Manager at Comcast Business managing a $1.5M+ monthly client portfolio and leading service reviews.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 93k+ USD |
| Job categories | Client Services Manager, Account Manager, Customer Success Manager |
| Skills | Client Services Management, B2B Account Management, Customer Retention, Technical Support and Escalation, Service Delivery, Account Management, Client Portfolio Management, Service Review, SLA and OLA Performance, Customer Satisfaction, Billing Oversight, Network Performance Monitoring, DNS Resolution Troubleshooting, LAN WAN Troubleshooting, Proxy Server |
| LinkedIn | https://linkedin.com/in/thamara-donat |

## About

```text
At Comcast Business, I manage a strategic client portfolio with more than $1.5M in combined monthly recurring revenue. I serve as the primary contact across service delivery, assurance, and account management, and lead service reviews covering engineering, billing, maintenance, and SLA performance.

I also own post-sales, billing, and service escalations, coordinating with internal teams to resolve issues. In earlier Comcast Business roles, I supported Premier accounts and business clients with technical and account needs, and trained clients on self-service portal capabilities using Microsoft Teams.
```

## Experience

### Client Services Manager (current)

Comcast Business. Jan 2025 - Present

```text
Manage a strategic client portfolio with over $1.5M in monthly recurring revenue, serving as the primary point of contact for service delivery, assurance, and account management. Lead proactive client engagement and serve as escalation owner for post-sales and billing issues.
```

Skills: Account-Management, Customer-Retention, Escalation-Management, Microsoft-Teams, SLA-Management, Process-Improvement, Cross-Functional-Collaboration

### Commercial Customer Premier Account Executive

Comcast Business. Jan 2022 - Dec 2024

```text
Managed a portfolio of 40 Premier accounts representing $300K in monthly recurring revenue, providing concierge-level support. Resolved executive-level technical escalations and maintained comprehensive account health monitoring.
```

Skills: Account-Management, Technical-Support, DNS, LAN-WAN, Proxy, Email-Configuration, Billing-Oversight, Mentorship

### Change of Service Business Support Professional

Comcast Business. Jan 2014 - Dec 2022

```text
Delivered platinum-level customer service to business clients via phone and email, handling technical, billing, and account management inquiries. Provisioned and configured EMTA devices, cable modems, gateways, and converters.
```

Skills: Customer-Service, Technical-Support, EMTA-Configuration, Modem, Gateway, Email-Setup, Network-Configuration, Firewall-Guidance, Portability

## Education

### Community College System of New Hampshire

WorkReadyNH Professional Development Program, Professional Development. Grade: Silver Medal

```text
Completed the WorkReadyNH Professional Development Program, earning the WorkReadyNH Soft Skills Program Certificate and the National Career Readiness Certificate with a Silver Medal in May 2026.
```

### Three Rivers Community College

Coursework, Humanities, Business, and Criminal Justice

```text
Completed coursework in Humanities, Business, and Criminal Justice.
```

### Ridley-Lowell Business & Technical Institute

Coursework, Medical Billing & Coding and Project Management

```text
Completed coursework in Medical Billing & Coding and Project Management.
```

## Tech stack

- Microsoft Teams

To contact Thamara, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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