# Thabo Paul Rapoo

Thabo Paul Rapoo is a remote worker on Himalayas, International Customer Service Representative at Redial BPO, based in South Africa.

Source: https://himalayas.app/@thabopaulrapoo

```text
International Customer Service Representative at Redial BPO supporting US clients with IRS tax matters.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | South Africa |
| Authorized to work in | South Africa |
| Job categories | Customer Service, Customer Success Representative, Collections Agent, Telesales Representative, Appointment Setter, Sales Development Representative, Business Development Consultant |
| Skills | International Customer Service, Customer Service US, Tax Customer Support, Collections, Payment Arrangement, Inbound Calling, Outbound Calling, Telesales, Appointment Setting, Lead Generation, Lead Qualification, CRM Systems, Customer Records Management, Objection Handling, Negotiation |

## What I'm looking for

```text
I’m seeking remote US, UK or international opportunities in customer service, customer success, collections, telesales, appointment setting, sales development or business development.
```

## About

```text
At Redial BPO, I support US-based clients on the Optima Tax Relief campaign with IRS federal and state tax matters and available resolution or payment options. I document interactions in CRM systems and follow campaign procedures while working to customer-service and quality KPIs.

Previously, I handled outbound appointment setting at Advanced Call Center Technologies (ACT), and debt collection at Risima Shared Services, where I negotiated repayment arrangements and monitored promises to pay.

My experience also includes customer service, telesales, lead generation and remote business development. I’m seeking remote international opportunities in customer service, customer success, collections, telesales, appointment setting, sales development or business development.
```

## Experience

### International Customer Service Representative (current)

Redial BPO. Jan 2026 - Present

```text
Support US-based clients regarding IRS federal and state tax matters and available resolution/payment options. Handle customer enquiries professionally in a high-volume international contact-centre environment.
```

Skills: CRM, Customer-Service, Tax-Support, Objection-Handling, KPI-Achievement, Remote-Collaboration

### US Appointment Setter

Advanced Call Center Technologies (ACT). Jan 2026 - Dec 2026

```text
Conducted outbound calls, qualified prospects and scheduled appointments for sales/service teams. Handled objections, followed campaign scripts and maintained accurate CRM records.
```

Skills: Outbound-Calling, Appointment-Setting, Lead-Qualification, CRM, Objection-Handling

### Independent Travel Manager

Dreamport (asaptickets). Jan 2025 - Dec 2026

```text
Handled travel enquiries, cold calling, reservations, sales pitches and closing. Managed customer relationships, travel administration and post-sale follow-up.
```

Skills: Cold-Calling, Sales, Customer-Relationship-Management, Travel-Booking, Follow-up

### Debt Collector

Risima Shared Services. Jan 2025 - Dec 2026

```text
Handled inbound and outbound collection calls and assisted customers with overdue accounts. Negotiated repayment arrangements and monitored promises to pay.
```

Skills: Collections, Negotiation, Customer-Service, CRM, Compliance

### US Customer Experience Representative

PLP Group. Jan 2025 - Dec 2025

```text
Supported US-based customers with inbound enquiries, product information and complaint resolution. Maintained accurate customer interaction records and delivered professional customer care.
```

Skills: Customer-Service, Inbound-Calls, Complaint-Resolution, CRM, Communication-Skills

### Remote Business Development Consultant

Nalosi Premium Ventures. Jan 2025 - Dec 2025

```text
Generated and qualified leads, presented business solutions and supported client acquisition. Conducted business development activities remotely using structured follow-up and customer engagement.
```

Skills: Lead-Generation, Business-Development, Remote-Work, Client-Acquisition, Follow-up

### Call Centre Sales Agent

Magnitude Group. Jan 2025 - Dec 2025

```text
Conducted cold calling, customer engagement and product pitching. Generated leads, supported sales conversion and maintained customer/sales records.
```

Skills: Cold-Calling, Sales, Lead-Generation, Customer-Engagement, CRM

### Remote Appointment Setter

Vital Key Estates. Jan 2024 - Dec 2024

```text
Managed cold-calling campaigns, qualified prospects and scheduled appointments. Captured lead data, updated CRM systems and conducted structured follow-ups.
```

Skills: Cold-Calling, Appointment-Setting, Lead-Qualification, CRM, Data-Entry

### Call Centre Customer Service Consultant

Provantage Media Group. Jan 2020 - Dec 2021

```text
Supported customers with account activations, onboarding and transaction-related enquiries. Maintained customer records and supported database/reporting activities.
```

Skills: Customer-Service, Account-Activation, Onboarding, CRM, Reporting

### Business & Office Administration Facilitator

Etech Varsity. Jan 2019 - Dec 2020

```text
Facilitated business administration and IT-related programmes and supported learners. Handled examination setting, marking, POE monitoring and administrative coordination.
```

Skills: Training, Facilitation, Administration, Examination-Management, Coordination

## Education

### CBM Training

NQF Level 4, Business Administration

```text
Pursuing a Business Administration NQF Level 4 qualification, currently in progress.
```

### University of the People

Associate Degree, Business Administration

```text
Pursuing an Associate Degree in Business Administration, currently in progress.
```

### Hudisa Business School

Certificate, Call Center Operations

```text
Completed a Call Center Operator Certificate.
```

### Edu Course Online Learning

Certificate, Virtual Assistance

```text
Completed a Virtual Assistant Certificate.
```

### Edu Course Online Learning

Certificate, Data Entry

```text
Completed a Data Entry Certificate.
```

## Tech stack

- Microsoft Teams
- Google Workspace
- Microsoft Excel
- Zoom

To contact Thabo Paul, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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