# Tersugh Miriam

Tersugh Miriam is a remote worker on Himalayas, Appointment Scheduler at Royalty Care Hospital, based in Nigeria.

Source: https://himalayas.app/@tersughmiriam

```text
Medical Virtual Assistant at RoyaltyCareHospital who coordinated patient scheduling, intake, and follow-ups while improving administrative workflows.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | Nigeria |
| Authorized to work in | Nigeria |
| Salary expectations | 30k+ USD |
| Job categories | Medical Virtual Assistant, Patient Care Coordinator, Appointment Scheduler, Administrative Assistant, Patient Services Coordinator, Virtual Patient Coordinator |
| Skills | Patient Coordination, Appointment Scheduling, Patient Intake, clinical workflows, Healthcare Administration, Medical Records Management, HIPAA compliance, Insurance Verification, Pre Authorization Support, Telehealth Coordination, SOAP Documentation, Referral Coordination, Claims and Billing Operations, Patient Onboarding, Google Calendar |
| LinkedIn | https://linkedin.com/in/tersugh-miriam-5902aa418 |

## About

```text
At RoyaltyCareHospital, I coordinated patient scheduling, intake, and follow-up communications, and audited records for accuracy. I also trained and supported junior virtual assistants and helped optimize administrative workflows.

At VGCGLOBALCONSULTCLINIC, I coordinated patient care and maintained electronic health records. I helped create digital handoff templates that reduced referral-processing backlog by 35%, and standardized check-in and post-visit outreach workflows that improved patient satisfaction ratings from 78% to 92%.
```

## Experience

### Appointment Scheduler

Royalty Care Hospital. Jan 2024 - Apr 2026

```text
Oversaw end-to-end patient coordination, including scheduling, intake, and follow-up communications. Trained and supported junior virtual assistants, audited patient records, and ensured HIPAA compliance.
```

Skills: Patient-Coordination, Scheduling, Intake, Follow-up, Training, Audit, HIPAA-compliance, Workflow-Optimization

### Administrative Assistant & Data Entry

VGC Global Consult Clinic. Feb 2022 - Dec 2023

```text
Facilitated end-to-end patient care plans by scheduling specialist visits, diagnostic imaging, laboratory tests, and therapy sessions. Addressed patient grievances, billing inquiries, and transportation barriers, and maintained accurate electronic health records in accordance with HIPAA.
```

Skills: Care-Coordination, Scheduling, Patient-Support, Electronic-Health-Records-(EHR), HIPAA, Data-Entry, Communication-Skills, Issue-Resolution

### Patient Services & Administrative Coordinator

Queens Specialist Hospital. Dec 2020 - Dec 2021

```text
Managed front-office operations, multi-provider scheduling, insurance verification, and health records compliance. Served as primary contact for patient inquiries and resolved billing or service concerns.
```

Skills: Front-Office, Scheduling, Insurance-Verification, Electronic-Health-Records-(EHR), HIPAA, Patient-Communication, Issue-Resolution, Process-Improvement

### Virtual Patient Coordinator & Administrative Support Specialist

Life Care Medical Outreach Initiative. Jan 2020 - Aug 2020

```text
Guided patients through telehealth onboarding, managed multi-provider scheduling, and maintained digital intake and EHR records. Verified insurance coverage and processed prior authorizations through digital payer portals.
```

Skills: Telehealth-Coordination, Scheduling, Electronic-Health-Records-(EHR), HIPAA, Insurance-Verification, Prior-Authorizations, Patient-Communication, Digital-Intake

## Education

### University of Calabar

Bachelor of Science, Medical Laboratory Science. 2018 - 2024

```text
Pursued a Bachelor of Science in Medical Laboratory Science from 2018 to 2024.
```

### Olivet College of Health Technology

Diploma, Medical Laboratory Sciences. 2015 - 2017

```text
Completed a Diploma in Medical Laboratory Sciences from 2015 to 2017.
```

## Tech stack

- Calendly

To contact Tersugh, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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