# tente parbo nsenga

tente parbo nsenga is a remote worker on Himalayas, Restaurant Manager/Cook at Smash Daddy, based in Canada.

Source: https://himalayas.app/@tenteparbonsenga

```text
I manage restaurant operations and bring hands-on mainframe, technical support, and customer service experience.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Canada |
| Authorized to work in | Canada |
| Job categories | Restaurant Manager, Mainframe Operations, Technical Support Specialist, Customer Support Specialist, Call Center Representative, Process Operator, Security Guard, Administrative Assistant, Restaurant Management, Restaurant Operations Manager, Restaurant Supervisor, Café Manager, Food And Beverage Manager |
| Skills | Restaurant Operations, Food Preparation, Cash Handling, Point of Sale Systems, Customer Service, Technical Support, Troubleshooting, Help Desk Support, Salesforce, Job Control Language, DB2, CIC, COBOL, IMS Integration, ITIL, Mainframe Operations, IPL Procedures, LPAR, JES, Data Management, Data Integrity, Data Privacy, Quality Assurance, Microsoft Office, Access Control, Security Protocols, Administrative Assistant, Leadership, Bilingual Communication, English, French, Live Chat, HelpDesk+, Observe |

## About

```text
overseed daily operations at Smash Daddy, supporting smooth service, food-quality consistency, staff training, cash handling, POS systems, and daily financial reconciliation.

I've supported customers and technology products at GEOTAB, Kelly Services, and Clou5, resolving device, network, account, email, hardware, software, and reservation issues through phone, chat, and email. At GEOTAB, I achieved an 85% first-contact resolution rate and completed 30+ hardware troubleshooting sessions weekly.

My experience also includes mainframe operations with Pyramid Consulting, using z/OS, JCL, DB2, CICS, COBOL, IMS, IPL procedures, LPARs, and ITIL processes. I bring operational leadership, bilingual customer communication, data handling, and hands-on troubleshooting across fast-paced environments.
```

## Experience

### Restaurant Manager/Cook (current)

Smash Daddy. Mar 2025 - Present

```text
Oversee daily operations of a high-volume smash burger restaurant, ensuring smooth service and outstanding customer experiences. Train and mentor staff on food preparation standards, including proper smash burger techniques and quality consistency. Manage cash handling, point-of-sale systems, and daily financial reconciliation.
```

Skills: Food-Preparation, Cash-Handling, Point-of-Sale-Systems, Financial-Reconciliations, Customer-Service, Operations-Management

## Tech stack

- Salesforce
- LiveChat
- HelpDesk+
- Observe

To contact tente parbo, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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