# Tejas User

Tejas User is a remote worker on Himalayas, Senior Process Executive at Infosys BPM, based in India.

Source: https://himalayas.app/@tejasuser9

```text
Finance Business Support Analyst at Infosys BPM supporting merchant payments through reconciliation, exception investigation, and accurate EFT processing.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 1034k+ INR |
| Job categories | Business Support Analyst |
| Skills | Payment Reconciliation, Merchant Services and Payment Operations, Transaction Review, Variance Investigation, POS Report Review, ACH Rejects and Rebills, Refund Processing, EFT Processing, Duplicate Payment Reviews, Exception Investigation, Financial Accuracy, Operational Controls, SLA Monitoring, Quality monitoring, Vendor Pricing |
| LinkedIn | https://linkedin.com/in/thejas-puttaraju-7b079a229 |

## What I'm looking for

```text
I'm seeking a Finance Business Support Analyst role at PayPal where I can support payment operations, reconciliation, and issue resolution.
```

## About

```text
At Infosys BPM, I support Global Payments / Merchant Financial Services through payment reconciliation, transaction monitoring, and investigation of processing exceptions. I review POS reports to identify missing amounts and variances and help maintain accurate financial records.

I investigate potential duplicate transactions in Txn Finder and process refunds for confirmed duplicate charges in line with established controls. I also use Oracle Fusion to retrieve reject items and create and process EFTs.

My work has achieved 98% SLA adherence, 99% QC accuracy, and 100% accuracy on escalated/Tier 2 SLA cases. Before Infosys BPM, I was a Product Executive at TRIPFACTORY, supporting vendor pricing, operational data, and timely execution.
```

## Experience

### Senior Process Executive (current)

Infosys BPM. Jan 2026 - Present

```text
Support merchant payment operations through transaction monitoring, payment reconciliation, ACH rejects and rebills, and investigation of processing exceptions. Review POS reports and transaction records to investigate missing amounts, identify variances, and reconcile transaction totals.
```

Skills: Payment-Reconciliation, Transaction-Review, Variance-Investigation, ACH-Reject-Handling, Rebill, Refund-Processing, EFT-Processing, Oracle-Fusion, Txn-Finder, Excel, V-Lookups, Pivot-Tables, Data-Validation, SLA-Monitoring, Quality-monitoring

### Product Executive

Tripfactory. Oct 2023 - Dec 2024

```text
Managed vendor pricing, agreements, and operational data to maintain accurate product information and support business execution. Coordinated with vendors and internal teams to clarify operational queries and resolve information gaps.
```

Skills: Vendor-Management, Pricing, Data-Management, Cross-functional-Coordination, Microsoft-Office

## Education

### Nagarjuna Degree College

Bachelor of Commerce, Commerce

```text
Completed Bachelor of Commerce (B.Com) degree from Nagarjuna Degree College in 2024.
```

## Tech stack

- Microsoft Excel

To contact Tejas, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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