# Teena Chawla

Teena Chawla is a remote worker on Himalayas, Head of Operations & CRM Support at Precision Metallurgy India Pvt. Ltd., based in India.

Source: https://himalayas.app/@teenachawla

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Senior Operations & CRM Support professional focused on seamless client coordination and order execution.
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| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | India |
| Authorized to work in | India |
| Job categories | Operations Executive, CRM services, Customer Support, Operations, Administrative Support, Senior Director Operations, Senior Director Of Operations, Senior Operations Management, Senior Operations Leadership, Operations Manager |
| Skills | Administrative Support, Remote Operations Management, Quotation Management, Lead Follow Up, Sales Support, Email Communication, Order Processing, CRM Systems, Customer Data Management, Data Auditing, Workflow Management, Google Sheets, Google Workspace, Virtual Assistant, Document Management, Client Coordination |

## What I'm looking for

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I’m actively seeking remote CRM, Operations, or Customer Support roles where I can own client coordination, manage CRM/FMS workflows, and ensure accurate order processing with strong communication and reporting.
```

## About

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I’m a results-driven Senior Operations & CRM Support professional with 3+ years of experience in remote-ready operations, client coordination, and backend sales support. I’m highly organized and detail-oriented, with a strong track record of driving smooth execution across time zones.

At Precision Metallurgy India Pvt. Ltd., I progressed from Sales Coordinator to Head of Operations, taking ownership of end-to-end operations across management, sales teams, and clients. I prepared commercial proposals, supported sales conversions with consistent follow-ups, managed Purchase Orders (PO), and handled order processing and documentation through CRM/FMS systems.

I also maintain and audit customer data and order tracking in cloud-based systems to ensure accuracy and compliance. Using Google Workspace and Google Sheets for real-time tracking and workflow management, I handle official email communication, resolve customer queries independently, and train new team members on CRM systems and operational processes.
```

## Experience

### Head of Operations & CRM Support

Precision Metallurgy India Pvt. Ltd.. Nov 2023 - Nov 2025

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Led end-to-end operations as Head of Operations, coordinating management, sales, and clients while improving sales conversion through timely proposals and follow-ups. Managed PO/order processing, maintained CRM/FMS data accuracy via audits, and supported customer queries with independent email communication.
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Skills: Order-Processing, Proposal-Management, Email-Communication, Data-Auditing, Customer-Relationship-Management

### Admin & Relationship Manager

Autoturners Automation Pvt. Ltd.. Jan 2022 - May 2023

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Managed administrative operations and office coordination while handling client communication and maintaining internal documentation. Coordinated operational tasks and supported relationship management to ensure smooth day-to-day execution.
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Skills: Client-Communication, Relationship-Management, Administrative-Support, Operations-Coordination, CRM-Support, Process-Management, Virtual-Assistant, Document-Management

## Education

### Punjab University

Bachelor of Commerce (B.Com), Commerce

```text
Earned a Bachelor of Commerce (B.Com) from Punjab University in 2019.
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### PSEB (Punjab School Education Board)

Senior Secondary

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Completed Senior Secondary education with the Punjab School Education Board (PSEB) in 2015.
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### PSEB (Punjab School Education Board)

Secondary

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Completed Secondary education with the Punjab School Education Board (PSEB) in 2013.
```

## Tech stack

- Gmail
- Google Workspace
- Google Sheets
- Task
- Remote
- Jan

To contact Teena, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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