# Taylor Shiray

Taylor Shiray is a remote worker on Himalayas, Operations & Service Coordinator at Buckeye Power Sales, based in United States.

Source: https://himalayas.app/@taylorshiray

```text
I coordinate complex service operations, resolve escalations, and lead teams with integrity.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 70k+ USD |
| Job categories | Operations Coordinator, Service Coordinator, Training Coordinator, Program Coordinator, Administrative Specialist |
| Skills | Public Administration, Investigative Support, Operations Coordination, information gathering, Information Analysis, Interviewing, Relationship Building, Documentation, Case File Management, Issue Resolution, Decision making, Confidentiality, Professional Judgment, Project Coordination, Team Leadership, team development, Conflict Resolution, Training, Process Improvement, Oral Communication, Written Communication, Time Management, Prioritization, Adaptability, Problem Solving, CRM Systems, Scheduling Systems, Microsoft Word, Excel, PowerPoint, Outlook, Google Workspace, Virtual Collaboration Tools, Resource Allocation, Customer Service, Data Management, Onboarding, Fundraising |
| LinkedIn | https://linkedin.com/in/taylor-shiray-81b823113 |

## What I'm looking for

```text
I'm looking for an operations, public administration, or investigative support role where I can gather and evaluate information, resolve complex concerns, coordinate teams and processes, and improve service delivery with professionalism and discretion.
```

## About

```text
At Buckeye Power Sales, I coordinate daily operations for a 25-technician field service team across Ohio, Pennsylvania, and Michigan, managing approximately 75 assignments each day.

I gather details from customers, technicians, and vendors to resolve service challenges, manage escalated and emergency situations, and maintain accurate records. I also train new team members, identify recurring issues, and support improvements that reduce escalations and increase efficiency.

My background includes nationwide training and onboarding coordination at Tradesmen International, service desk and fundraising program leadership at Paul Mitchell The School Cleveland, and community leadership through outreach and youth program operations.
```

## Experience

### Operations & Service Coordinator (current)

Buckeye Power Sales. Jan 2022 - Present

```text
Coordinate daily operations for a 25-technician field service team, managing approximately 75 technician assignments daily. Serve as primary operational contact, resolve service challenges, and maintain detailed records.
```

Skills: Operations-Coordination, Issue-Resolution, Documentation, Client-Communication, Team-Leadership, Training, Scheduling, CRM, Microsoft-Office, Google-Workspace

### Administrative & Training Program Specialist

Tradesmen International. Jan 2020 - Dec 2022

```text
Coordinated nationwide training operations and onboarding initiatives for a large workforce. Facilitated virtual and in-person training programs and developed standardized materials.
```

Skills: training-coordination, Onboarding, Program-Management, virtual-training, Documentation, Data-Management, Stakeholder-Communication

### Service Desk Coordinator & Fundraising Program Lead

Paul Mitchell The School Cleveland. Jan 2017 - Dec 2020

```text
Managed daily scheduling, customer inquiries, and administrative operations. Coordinated educational programs, special events, and fundraising initiatives.
```

Skills: Scheduling, Customer-Service, Administrative-Operations, Event-Coordination, Fundraising, Program-Management

## Education

### Walden University

Master of Public Administration, Public Administration. Grade: Honors Graduate

```text
Master of Public Administration, graduated with honors.
```

### Ohio Christian University

Bachelor of Arts, Psychology

```text
Bachelor of Arts in Psychology.
```

## Tech stack

- Google Workspace
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint

To contact Taylor, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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