# Taylor Davis

Taylor Davis is a remote worker on Himalayas, Apple Support Advisor at VXI, based in United States.

Source: https://himalayas.app/@taylordavis3

```text
Entry-level data analyst with experience reviewing records, researching account activity, and documenting findings across support, disaster assistance, and fraud review.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 60k+ USD |
| Job categories | Data Analyst |
| Skills | Information verification, Record Review, Data Accuracy, Discrepancy Identification, Internal Database Research, Account Report Review, Fraud Investigation, Case Analysis, Documentation, Case Management Systems, Ticketing Systems, Confidential Information Handling, Procedure Compliance, Issue escalation, Windows |

## What I'm looking for

```text
I'm seeking an entry-level opportunity where I can apply my analytical, data-quality, and research skills.
```

## About

```text
At VXI, I reviewed account and service information in internal support systems and documented customer concerns, troubleshooting steps, and outcomes. I handled customer contacts, guided users through structured troubleshooting, and escalated unresolved cases.

At FEMA, I reviewed and maintained applicant information in computerized case-management systems. I checked documentation for missing information and discrepancies, recorded follow-up, and handled sensitive information according to established procedures.

At Genpact, I researched account activity and reviewed records in internal databases. I verified information, documented investigation findings, and processed escalations through ticketing systems.

My experience also includes reviewing FEMA applications and supporting documents for completeness and accuracy. Through NPower Tech Fundamentals, I developed foundations in computer systems and technical concepts, and I'm seeking an entry-level opportunity to apply my analytical, data-quality, and research skills.
```

## Experience

### Apple Support Advisor

VXI. Nov 2025 - Sep 2026

```text
Reviewed account and service information in internal support systems and documented customer concerns, troubleshooting steps, and outcomes. Handled 50+ customer contacts daily, identifying technical issues and guiding users through structured troubleshooting steps.
```

Skills: Customer-Support, Troubleshooting, Documentation, Escalation-Management, Internal-Systems

### Disaster Assistance Agent

FEMA. Mar 2024 - Oct 2025

```text
Reviewed, updated, and maintained applicant information and case records in computerized case-management systems. Verified documentation for missing information and discrepancies, recording required follow-up and case activity.
```

Skills: Case-Management, Data-Verification, Documentation, Confidentiality, Computerized-Systems

### Fraud Specialist

[Genpact](https://himalayas.app/companies/genpact). Jul 2023 - Feb 2024

```text
Researched account activity and reviewed records using internal databases and computerized systems. Verified information, assessed case details, and documented investigation findings according to established procedures.
```

Skills: Fraud-Investigation, Database-Research, Case-Analysis, Ticketing-Systems, Documentation

## Education

### NPower

Tech Fundamentals, Technology

```text
Completed Tech Fundamentals training with NPower in 2025.
```

### Midway High School

High School Diploma, General Studies

```text
Earned a High School Diploma from Midway High School in 2020.
```

## Tech stack

- Windows
- Microsoft 365

To contact Taylor, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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