# Tatiana Sponton-Makens

Tatiana Sponton-Makens is a remote worker on Himalayas, Luxury Retail Director at Bass Eye Care, based in United States.

Source: https://himalayas.app/@tatianasponton-maken

```text
I lead luxury retail operations, driving $1.5M+ revenue growth through VIP clienteling and elite customer experience.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | United States |
| Authorized to work in | United States |
| Job categories | Store Manager, Retail Director, Retail Operations Leadership, Sales Leadership, Multi Unit Retail Management, Business Development, Director Of Retail, Director Of Retail Management, Retail Operations Director |
| Skills | P&L management, VIP Clienteling and Relationship Building, High Net Worth Customer Experience, retail management, Merchandising Standards, Sales KPIs, Vendor Relations, Inventory Management, Excel, Customer Retention, Operational Excellence, CRM Platforms, Retail Pro, Quickbooks, POS systems, Google Workspace, KPIs, .NET, Trunk |

## What I'm looking for

```text
I’m looking to lead luxury retail operations where I can grow revenue through VIP clienteling, elevate brand storytelling, build high-performing teams, and drive KPI performance—while owning merchandising, CRM retention, and customer experience standards.
```

## About

```text
I’m a luxury retail executive and Store Director with 25+ years of experience leading high-volume premium retail environments, multi-location operations, and elite customer experience initiatives. I’ve built and positioned luxury medical-retail brands, curated premium collections with globally recognized luxury names, and directed all retail operations—from merchandising and inventory planning to luxury brand positioning and staffing.

I’m known for combining operational excellence with elevated brand storytelling, VIP clientele engagement, and strategic business leadership. Across roles including VP of Sales & Retail Development, Multi-Store Manager, and Traveling Manager, I’ve developed top-performing teams, executed trunk shows and private VIP experiences, and managed operational strategy, budgeting, KPI performance, and customer retention to drive sustained revenue growth.
```

## Experience

### Luxury Retail Director (current)

Bass Eye Care. Jan 2019 - Present

```text
Built and positioned two luxury medical-retail brands for affluent clientele in the Dallas–Fort Worth market, curating premium eyewear collections. Directed retail operations, VIP clienteling, and retention initiatives, delivering annual revenues exceeding $1.5M while leading high-performing teams and luxury events.
```

Skills: Visual-Merchandising, Inventory-Planning, CRM-Development, POS-systems

### VP of Sales & Retail

Lily Rain. Jan 2016 - Jan 2018

```text
Directed multi-state luxury retail operations across sales strategy, merchandising, and leadership development from 2016–2018. Managed store performance and brand presentation standards while building teams focused on customer service excellence and revenue growth.
```

Skills: retail-management, Sales-Strategy, Store-Operations, Leadership-Development, Inventory-Management, Customer-Retention

### Multi-Store Manager

Michael Kors. Jan 2012 - Jan 2015

```text
Managed multiple luxury retail locations in high-volume markets, leading teams of 25+ associates and management staff. Drove sales through clienteling and white-glove customer experience while executing visual merchandising aligned with seasonal brand campaigns.
```

Skills: Multi-Store-Management, Clienteling, Customer-Experience, Team-Leadership, Visual-Merchandising, Sales-Performance, Retail-Operations

### Traveling Manager

Francesca's Collections. Jan 2001 - Jan 2005

```text
Supported luxury and specialty retail operations across multiple markets and store openings from 2001–2005. Oversaw merchandising, staffing, training, sales performance, and operational execution for regional locations.
```

Skills: Traveling-Retail-Leadership, Merchandising-Execution, Staffing, Sales-Performance-Management, Retail-Operations, Customer-Experience, Inventory-Planning

## Tech stack

- .NET
- Microsoft Excel
- QuickBooks
- Trunk
- Increase

To contact Tatiana, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Jonae Lucien](https://himalayas.app/@jonaelucien): Assistant Manager, AG Jeans
- [Anthony Ayala](https://himalayas.app/@anthonyayala): Store Manager, Scan Design
- [Allison Becker](https://himalayas.app/@allisonbecker): Store Director, Glossier
- [Viviana Samudio Rodriguez](https://himalayas.app/@vivianasamudior): Assistant Store Manager, Tecovas
- [Alexandria Price](https://himalayas.app/@alexandriaprice): Store Manager, American Eagle Outfitters
- [Heidi Cowgill](https://himalayas.app/@heidicowgill): Store Manager, Bealls Retail Group
- [Isaac Sierra](https://himalayas.app/@isaacsierra): Dual Senior Store Director, Saks OFF 5TH
- [Gospel Bigwood](https://himalayas.app/@gospelbigwood): Expert Client Advisor, Louis Vuitton
- [Alton Suggs](https://himalayas.app/@ASuggs): Sr. National Sales Director / National Sales Manager, Memo Paris
- [Michiko Chiba-Pratt](https://himalayas.app/@michikochiba-pratt): Center Director, Dr. Laser