# Tanvi Jain

Tanvi Jain is a remote worker on Himalayas, Senior Operations Analyst at Novo, based in India.

Source: https://himalayas.app/@tanvijain3

```text
Senior Operations Analyst at Novo who automated 70% of manual account-closure cases with an in-product self-service flow.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 140k+ INR |
| Job categories | Operations Analyst, Banking Operations Analyst, Fraud Analyst, Dispute Analyst |
| Skills | AML Monitoring, KYC, CDD, EDD, Transaction Monitoring, Fraud Prevention, Dispute Resolution, Risk Assessment, NACHA, FCBA Regulations, Payment Operations, Process Optimization, Incident Response Management, Zendesk, Client Central |

## What I'm looking for

```text
I’m eager to contribute my expertise in operations analysis, dispute resolution, and process optimization to a team focused on improving operational efficiency and delivering strong results.
```

## About

```text
At Novo, I built an in-product self-service flow with a 13-point automated eligibility checklist to address 7,900 annual manual account closures. It automated 70% of cases and saved 928 operational hours annually.

I conduct risk-based CDD/EDD reviews and AML transaction monitoring, including KYC, source-of-funds, PEP, and sanctions screening. I also support payment operations and ensure compliance with NACHA regulations.

At American Express, I investigated customer disputes and fraud claims and resolved merchant-customer disputes. My work maintaining dispute outcome records contributed to a 20% reduction in resolution time.
```

## Experience

### Senior Operations Analyst (current)

Novo. Mar 2022 - Present

```text
Identified and solved inefficiency of 7,900 annual manual account closures by building an in-product self-service flow with a 13-point automated eligibility checklist, automating 70% of cases and saving 928 operational hours annually. Conducted risk-based CDD/EDD reviews and AML transaction monitoring, and ensured compliance with NACHA regulations.
```

Skills: AML, KYC, CDD, EDD, Transaction-Monitoring, NACHA, Fraud-Prevention, Dispute-Resolution, Zendesk, Client-Central, Fiserv, Metabase, Citrix, Miro, Google-Workspace, Incident-Response-Management, Process-Optimization

### Senior Dispute & Fraud Analyst

[American Express](https://himalayas.app/companies/american-express-company). Sep 2016 - Oct 2017

```text
Directed complex investigations into U.S.-based customer disputes and fraud claims, maintaining rigorous compliance with FCBA regulations. Analysed high-risk spending patterns to flag potential credit card fraud and negotiated multi-party merchant-customer disputes, contributing to a 20% reduction in resolution time.
```

Skills: Fraud-Prevention, Dispute-Resolution, FCBA, Transaction-Monitoring, Risk-Assessment, Audit-documentation

### Process Associate

Royal Bank of Scotland. Aug 2015 - Sep 2016

```text
Analysed business requirements and designed high-level functional solutions to enhance system efficiency. Liaised with business stakeholders to ascertain requirements, firm up scope and timelines, and worked with vendor resources for project delivery.
```

Skills: Business-Analysis, Requirements-Gathering, Stakeholder-Management, Project-Coordination, Vendor-Management

## Education

### Rukmini Devi Institute of Advanced Studies, GGSIP University

MBA, Finance & Marketing. 2013 - 2015

```text
Pursued an MBA with a focus on Finance and Marketing from 2013 to 2015.
```

### Delhi College of Advanced Studies, GGSIP University

BBA, Banking & Insurance. 2009 - 2012

```text
Completed a BBA in Banking and Insurance from 2009 to 2012.
```

## Tech stack

- Metabase
- Zendesk
- Miro
- Citrix

To contact Tanvi, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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