# Talia Washington

Talia Washington is a remote worker on Himalayas, Customer Success Consultant at Staples, based in United States.

Source: https://himalayas.app/@taliawashington

```text
Commercial Customer Success Consultant at Staples governing contract compliance across 400+ commercial accounts and resolving Salesforce cases within a 48-hour SLA.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 60k+ USD |
| Job categories | Commercial Operations Specialist, Procurement Specialist, Vendor Operations Specialist, Transaction Exception Analyst, Technical Retention Specialist |
| Skills | Commercial Operations, Contract Compliance, Vendor Enablement, Procurement, Supplier Operations, Sales Enablement, Account Administration, SLA Management, eProcurement, EDI, Third Party Procurement, Portal Administration, Purchase Order Management, Routing, Vendor XML Data Quality |

## About

```text
At Staples, I govern contract compliance across high-spend commercial accounts, supporting Sales pricing, procurement, and SLA requirements. I also manage Salesforce cases from intake through resolution within a 48-hour SLA.

In my Procurement & Vendor Operations Specialist role, I owned vendor enablement and dropship escalations across B2B transactions. I created and distributed SOPs that improved turnaround time by 96% after implementation.

As a B2B Order Exception Analyst at Staples, I translated purchasing requirements for customers and account managers, completed purchase orders, and resolved EDI order exceptions. I documented root causes and recommendations to improve handoffs on complex issues.

At Intuit, I resolved access, permission, billing, and transaction defects affecting QuickBooks business accounts. On a procurement data standardization project, I replaced manual data retrieval with a searchable Excel tool, reducing a 10-minute process to 3 minutes.
```

## Experience

### Customer Success Consultant (current)

[Staples](https://himalayas.app/companies/staples). Jul 2026 - Present

```text
Governs contract compliance across 400+ high-spend commercial accounts, supporting sales pricing, procurement, and SLA requirements. Leads complex merging/decoupling projects and manages EDI/3PP user access.
```

Skills: Contract-Compliance, Salesforce, EDI, 3PP, SLA-Management, Account-Administration, Access, Process-Improvement

### Procurement & Vendor Operations Specialist

[Staples](https://himalayas.app/companies/staples). Jun 2024 - Jul 2026

```text
Owned vendor enablement and dropship escalations, resolving supplier, routing, and fulfillment defects across 600+ monthly B2B transactions. Led SOP creation and distribution, improving turnaround time by 96%.
```

Skills: Vendor-Enablement, eProcurement, SOP-Development, Root-Cause-Analysis, Data-Quality, Process-Improvement, B2B

### B2B Order Exception Analyst

[Staples](https://himalayas.app/companies/staples). Mar 2024 - Jun 2024

```text
Translated purchasing requirements for customers and account managers, improving order accuracy across 100+ inquiries. Completed purchase orders and resolved EDI order exceptions.
```

Skills: Order-Management, EDI, Root-Cause-Analysis, Customer-Support, Purchase-Order, Salesforce

### Technical Retention Specialist

[Intuit](https://himalayas.app/companies/intuit)

```text
Resolved user access, permission, billing, and transaction defects, restoring purchase order/invoice functionality across QuickBooks business accounts. Handled 150+ escalated inquiries, protecting subscription retention.
```

Skills: Quickbooks, Turbo-Tax, Access, Billing, Customer-Retention, Troubleshooting

## Education

### Fayetteville Technical College

Associate in Applied Science, Cloud Database Management

```text
Associate degree in progress in Cloud Database Management.
```

### LinkedIn Learning

Supply Chain Foundations, Supply Chain. 2026 - 2026

```text
Completed Supply Chain Foundations and Purchasing Foundations certifications in 2026.
```

### Percepcio

Six Sigma Black Belt: Risk Management, Risk Management. 2026 - 2026

```text
Completed Six Sigma Black Belt: Risk Management certification in 2026.
```

### Full Sail University

Associate of Science, Digital Media Communication

```text
Associate degree in Digital Media Communication.
```

### LinkedIn Learning

Purchasing Foundations, Purchasing. 2026 - 2026

```text
Completed Purchasing Foundations certification in 2026.
```

### Percepcio

Microsoft Excel 365, Microsoft Excel. 2026 - 2026

```text
Completed Microsoft Excel 365 certification in 2026.
```

## Tech stack

- Salesforce
- Microsoft Excel
- QuickBooks

To contact Talia, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

## People also viewed

- [Lacey Kinkhorst](https://himalayas.app/@laceykinkhorst): IT Procurement Specialist, Black & Veatch Corporation
- [John Michael Grimes](https://himalayas.app/@johnmichaelgrimes): IT Operations Specialist/Analyst, Accenture
- [De Russell](https://himalayas.app/@derussell): Supply Chain and Procurement Specialist, EOS IT Solutions
- [Dulce Del Peon](https://himalayas.app/@dulcedelpeon): Order Management Specialist, Articulate, LLC
- [Emily Decruze Gomes](https://himalayas.app/@emmdecruze96): Accounts Payable Specialist, Austin Meat & Seafood Company
- [brandon moore](https://himalayas.app/@brandonmoore2): IT Asset Management / Operations & Logistics, Zoom Video Communications
- [Valerie Grant](https://himalayas.app/@valeriegrant): Order Management Specialist, ADOBE
- [Lori Salazar](https://himalayas.app/@lorisalazar): Operational Insights Manager, T Mobile
- [Ashley Flournoy](https://himalayas.app/@ashleyflournoy): Supply Chain & Procurement Coordinator, MetaBrand LLC
- [Ericka Carter](https://himalayas.app/@erickacarter): Business Operations Program Manager, Google