# Swetha Shankar

Swetha Shankar is a remote worker on Himalayas, Sr. Associate, Property Delivery Planning at Tesco Bengaluru Ltd, based in India.

Source: https://himalayas.app/@swethashankar

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I optimize operational planning, workforce allocation, reporting, and cross-functional program delivery.
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| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 140k+ INR |
| Job categories | Program Coordinator, Operations Analyst, Workforce Analyst, Reporting Analyst, Customer Success Specialist |
| Skills | Operational Planning, Resource Management, Program Coordination, Partner Support, Customer Success, Workflow Management, Cross Functional Collaboration, Issue Resolution, Data Analysis, Stakeholder Communication, Workforce Allocation, Dashboard Management, Schedule Tracking, SOP Improvement, Customer Relationship Management, Customer Support, Claims Handling, Enrollment Support, Google Sheets, Excel, SQL, IBM Cognos Analytics, Zendesk, Lean |

## What I'm looking for

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I'm looking to apply my operational planning, reporting, workforce coordination, and problem-solving experience to support organizational growth and operational excellence.
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## About

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I've managed operational planning and workforce allocation for 1,400+ employees at Tesco Bengaluru, using dashboards, trackers, and workforce data to maintain performance and resolve discrepancies. I coordinate across teams to triage issues, support program continuity, and drive corrective action.

My experience also includes reporting, scheduling technical teams, customer support, claims handling, enrollment operations, and billing issue resolution. I bring a practical, data-informed approach to workflow management, stakeholder communication, and improving SOPs.
```

## Experience

### Sr. Associate, Property Delivery Planning

Tesco Bengaluru Ltd. Jan 2022 - Dec 2024

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Managed operational planning and workforce allocation for 1400+ employees across multiple workflows. Coordinated with cross-functional teams to resolve issues and ensure program continuity.
```

Skills: Operational-Planning, Workforce-Allocation, Cross-Functional-Collaboration, Issue-Resolution, Dashboard-Management, Data-Analysis, IBM-Cognos-Analytics

### Associate Reporting

Tesco Bengaluru Ltd. Jan 2020 - Dec 2022

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Managed scheduling operations for technical teams and ensured alignment across stakeholders. Supported program coordination through schedule tracking and updates.
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Skills: Scheduling, Program-Coordination, Stakeholder-Communication, SOP-Improvement, Data-Analysis

### Auto Claims Handler

[WNS Global Services](https://himalayas.app/companies/wns-global-services). Jan 2019 - Dec 2020

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Delivered customer support and resolved claims-related issues. Triaged cases and escalated complex issues to cross-functional teams.
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Skills: Customer-Support, Claims-Processing, Issue-Triage, Escalation-Management, Communication-Skills

### Enrollment Support

Texila Educational & Management Services. Jan 2017 - Dec 2018

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Provided end-to-end enrollment support for domestic and international clients. Analyzed enrollment data and eligibility criteria to ensure compliance and accuracy.
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Skills: Enrollment-Support, Data-Analysis, Compliance, Client-Communication, Liaison

### Customer Support Associate

Hexaware Technologies Pvt. Ltd. Jan 2015 - Dec 2017

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Identified billing issues, analyzed information and provided solutions to problems of the customers. Prepared written communications, reports and documents to ensure smooth operations.
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Skills: Billing-Support, Problem-Solving, Written-Communication, Customer-Service, technical-coordination

## Education

### Nehru Institute of Technology

Bachelor of Engineering, Electronics and Communication Engineering

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Bachelor of Engineering in Electronics and Communication Engineering.
```

### Lean

Lean Associate, Lean

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Certification in Lean Associate.
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### HubSpot

Hubspot Inbound Sales, Inbound Sales

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Certification in Inbound Sales.
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### HubSpot

Hubspot Sales Software, Sales Software

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Certification in Sales Software.
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## Tech stack

- IBM Cognos Analytics
- Zendesk
- Google Sheets
- Microsoft Excel
- SQL

To contact Swetha, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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