# Swathy Unnikrishnan

Swathy Unnikrishnan is a remote worker on Himalayas, Senior Customer Service Representative at Synchrony Financial, based in United Arab Emirates.

Source: https://himalayas.app/@swathyunnikrishnan

```text
Operations and quality professional at Synchrony Financial who processed 80+ daily account requests with 99% quality adherence.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United Arab Emirates |
| Authorized to work in | United Arab Emirates |
| Salary expectations | 30k+ USD |
| Job categories | Operations Analyst, QA Analyst, Quality Engineer, Customer Service |
| Skills | Business Operations, Finance Operations, Quality Assurance, TAT and SLA Compliance, Data Validation, Data Accuracy, Issue investigation, Discrepancy resolution, UAT, Functional Testing, Requirements Validation, Regulatory Compliance, Policy Compliance, Process documentation, Process Improvement |

## About

```text
At Synchrony Financial, I processed more than 80 international account servicing requests daily, including refunds, disputes, fee adjustments, and chargebacks. I met defined SLA/TAT requirements with 99% quality adherence.

I validated customer and account information, reconciled records, and documented cases to support accurate resolutions. I also followed internal policies, regulatory requirements, and legal guidelines when processing financial transactions.

At Accenture, I fulfilled incidents and service requests across internal business services, maintaining 98% SLA/TAT adherence. I investigated reported issues, analyzed test results, and coordinated with cross-functional teams on resolutions.

I also performed UAT and functional testing, mapped operational workflows at Goldman Sachs Services Pvt. Ltd., and developed low-code client request platforms. My work has included process documentation, compliance, and operational tracking using tools such as ServiceNow, Signavio, and Microsoft Office.
```

## Experience

### Senior Customer Service Representative

Synchrony Financial. Jul 2025 - Oct 2026

```text
Processed 80+ international account servicing requests daily, including account maintenance, refunds, dispute initiation, promotional servicing, fee adjustments, and chargebacks, consistently meeting defined SLA/TAT with 99% quality adherence. Validated customer and account information, managed concurrent requests, performed quality checks, ensured compliance, and collaborated with cross-functiona
```

Skills: Account-Servicing, Dispute-Resolution, Chargebacks, TAT-and-SLA-Compliance, Quality-Assurance, Compliance, Excel, Outlook, Word, Case-Management, Escalation-Management

### Quality Engineering Associate

[Accenture](https://himalayas.app/companies/accenture). Jul 2023 - Jul 2025

```text
Fulfilled 300+ incidents and client service requests across 40+ internal business services via ServiceNow, ensuring 98% SLA/TAT adherence. Investigated and troubleshot issues, collaborated with cross-functional teams, executed SOP-based tasks, performed UAT and functional testing, and created MIS reports.
```

Skills: ServiceNow, Incident-Management, TAT-and-SLA-Compliance, UAT, Functional-Testing, Excel, Word, Process-Improvement, MIS-Reporting, Cross-Functional-Collaboration

### Summer Analyst

[Goldman Sachs Services Pvt. Ltd.](https://himalayas.app/companies/goldman-sachs). Jul 2022 - Sep 2022

```text
Executed routine BAU tasks supporting transaction reclaims and tax relief processes. Mapped 24 key operational workflows using Signavio, implemented solutions for legacy system revamp, and developed low-code platforms for client requests, training 200+ clients.
```

Skills: Signavio, Process-Mapping, Low-Code-Development, Customer-Training, Tax-Reclaim, Operations

## Education

### PSG College of Arts & Science

Bachelor in Business Administration, Business Administration. 2020 - 2023

```text
Bachelor in Business Administration degree from PSG College of Arts & Science, Coimbatore, from 2020 to 2023.
```

## Tech stack

- Microsoft Excel
- ServiceNow
- Microsoft Word
- Microsoft Outlook
- Microsoft PowerPoint

To contact Swathy, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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