# Surasree Sen

Surasree Sen is a remote worker on Himalayas, Customer Service Associate at State Bank of India, based in India.

Source: https://himalayas.app/@surasreesen

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Customer-focused service associate with experience in banking and CRM support.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | India |
| Authorized to work in | India |
| Job categories | Customer Service Associate, CRM Specialist, Banking Associate, Customer Success Associate, Administrative Support, Remote Customer Service Representative, Customer Support Specialist, Customer Service, Customer Service Associate, Call Center Representative |
| Skills | Excel, Customer Service, CRM, Microsoft Word, Tutoring, Verbal Communication, Problem Solving, Sericulture Practices, Multilingual: Bengali, PowerPoint, Research (Dissertation Experience), Dist |

## What I'm looking for

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I seek a customer-focused role in a collaborative environment where I can use my voice support and CRM experience, grow professionally, and contribute to high customer satisfaction.
```

## About

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I am a dedicated customer service professional with hands-on experience in voice-based banking and CRM roles. I have worked as a Grade I Customer Service Associate at a major bank and as a customer service advisor at a large BPO, supporting clients with empathy and clear communication.

My background includes a Master of Science in Sericulture and practical training in mulberry sericulture practices, demonstrating attention to detail and methodical problem-solving. I have also completed dissertation research and have academic strengths in biology and related laboratory work.

I bring solid computer skills in Microsoft Word, PowerPoint, and Excel, and I have experience tutoring and mentoring, which supports my ability to explain information clearly and coach customers or colleagues. I value reliability, patience, and consistent service delivery.

I am looking to contribute to a customer-focused team where I can apply my service experience, continue learning, and grow professionally while helping the organization meet its customer satisfaction goals.
```

## Experience

### Customer Service Associate

State Bank of India. Apr 2022 - Nov 2023

```text
Served as a Grade I customer service associate handling inbound voice support for banking customers, resolving queries and maintaining service quality from April 2022 to November 2023.
```

Skills: Excel, Communication-Skills, Customer-Service, CRM, Microsoft-Word

### Customer Service Advisor

[Concentrix Daksh Services India Private Limited](https://himalayas.app/companies/concentrix). Apr 2018 - Nov 2019

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Provided customer service and CRM support as an advisor, handling client inquiries and ensuring customer satisfaction from April 2018 to November 2019.
```

Skills: Excel, Communication-Skills, Customer-Service, CRM, Phone-Support, Microsoft-Word

## Education

### Berhampore Kalyani College

Master of Science, Sericulture. 2015 - 2017

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M.Sc. in Sericulture from Berhampore Kalyani College with an overall percentage of 77.80% across four semesters.
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### Krishnath College

Bachelor of Science (Honours), Sericulture. 2013 - 2015

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Honours B.Sc. in Sericulture from Krishnath College with an overall percentage of 77.12% across three years.
```

### Berhampore Girls Mahakali Pathshala

Higher Secondary (10+2), Science. 2009 - 2011. Grade: 56%

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Completed higher secondary (10+2) with WBCHSE board in 2011, scoring 56% in subjects including English, Bengali, Chemistry, Mathematics and Biology.
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### Berhampore Girls Mahakali Pathshala

Secondary School Certificate (10th), General Education. 2009 - 2009. Grade: 68.5%

```text
Completed secondary (10th) with WBSE board in 2009, scoring 68.5% in subjects including English, Mathematics, History and Geography.
```

## Tech stack

- Gmail
- Dist
- Microsoft Excel
- Enhance

To contact Surasree, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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