# suraj khatta

suraj khatta is a remote worker on Himalayas, Senior Manager at The Little Shine Foundation, based in India.

Source: https://himalayas.app/@surajkhatta

```text
Operations and supply chain professional at The Little Shine Foundation, managing a 40-member team and vendor cost optimization.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 140k+ INR |
| Job categories | Operations Manager, Supply Chain Manager, Logistics Manager, Vendor Manager |
| Skills | Operations Management, Supply Chain Management, Logistics Operations, Vendor Management, Cost Optimization, Order Fulfilment, Delivery Operations, CSR Management, Corporate Sponsorships, Hospital Partnerships, Customer Relationship Management, Customer Retention, Escalation Management, Data Analysis, Process Tracking |

## About

```text
At The Little Shine Foundation, I manage a 40-member team handling inbound and outbound calling, and oversee vendor sourcing, invoice audits, and cost-saving strategies.

I present CSR funding proposals to corporate entities and build hospital partnerships, coordinating surgical cases and financial disbursements. I also oversee website operations for campaigns, medical cases, and project outcomes.

Previously, I managed customer operations at WhiteHat Jr and e-commerce logistics at Craftsvilla, including seller dispatches, courier partners, and reverse logistics. My earlier customer service work included shipment support at Federal Express India (FedEx).
```

## Experience

### Senior Manager

The Little Shine Foundation. Apr 2022 - Jul 2026

```text
Led and mentored a 40-member team handling outbound/inbound calling processes, conducted daily monitoring, performance evaluations, and onboarding training. Managed vendor sourcing, invoice audits, and cost-saving strategies, and secured CSR funding through proposals and pitches to corporate entities.
```

Skills: Team-Management, Vendor-Management, Cost-Optimization, CSR, Stakeholder-Relations, Hospital-Partnerships, Web-Operations, Data-Analysis

### Assistant Manager

WhiteHat Jr. Sep 2020 - Apr 2022

```text
Managed cross-functional operational processes, ensuring seamless customer service delivery and operational excellence. Supervised support teams, resolved complex escalation tickets, and optimized customer touchpoints to enhance user satisfaction and retention.
```

Skills: Operations-Management, Customer-Service, Team-Supervision, Escalation-Management, User-Retention

### Senior Executive – Logistics Operations

Craftsvilla. Oct 2018 - Sep 2020

```text
Oversaw end-to-end e-commerce logistics operations, managing seller dispatches, courier partner performance, and reverse logistics. Resolved shipping bottlenecks, tracked daily SLA adherence, and improved order fulfillment rates across regional networks.
```

Skills: Logistics, Ecommerce, Vendor-Management, SLA-Tracking, Order-Fulfilment, Reverse-Logistics

### Deputy Manager

Kotak Life. Apr 2018 - Oct 2018

```text
Managed operational workflows and client support functions to maintain service standards and operational continuity. Facilitated client onboarding, documentation review, and escalation management.
```

Skills: Operations-Management, client-support, Onboarding, Documentation, Escalation-Management

### Customer Service Executive

[Tech Mahindra Business Services](https://himalayas.app/companies/tech-mahindra). Dec 2016 - Apr 2017

```text
Provided high-quality customer service support, resolving customer inquiries in alignment with international service metrics.
```

Skills: Customer-Service, Query-Resolution, International-Service-Metrics

### Customer Service Executive

Federal Express India (FedEx). Oct 2011 - May 2016

```text
Delivered high-standard international and domestic customer support, managing package tracking, shipment inquiries, and client feedback. Maintained strong client relationship scores and reduced resolution turnaround times (TAT).
```

Skills: Customer-Service, Package-Tracking, Shipment-Query-Resolution, client-feedback, TAT-Reduction

### Customer Service Associate

Croma (Infiniti Retail Ltd.). Jul 2010 - Aug 2011

```text
Engaged retail customers, addressed product queries, handled after-sales assistance, and supported retail floor operations.
```

Skills: Customer-Service, Retail, Product-Queries, After-Sales-Support

## Education

### University of Mumbai

Bachelor of Commerce, Commerce

```text
Bachelor of Commerce (T.Y.B.Com) from the University of Mumbai.
```

### University of Mumbai

Higher Secondary Certificate, General

```text
Higher Secondary Certificate (H.S.C) from the University of Mumbai.
```

### University of Mumbai

Secondary School Certificate, General

```text
Secondary School Certificate (S.S.C) from the University of Mumbai.
```

### Welingkar Institute of Management Development & Research

Post Graduate Diploma, Supply Chain Management

```text
Post Graduate Diploma in Supply Chain Management from Welingkar Institute of Management Development & Research, Mumbai.
```

## Tech stack

- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint

To contact suraj, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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