# Sumit Ranjan

Sumit Ranjan is a remote worker on Himalayas, Senior Technical Support Engineer at Alignerr (Vixxo), based in India.

Source: https://himalayas.app/@sumitranjan

```text
Senior Technical Support Engineer at Alignerr (Vixxo), improving response times by 20% and reducing manual data processing by 15%.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 140k+ INR |
| Job categories | Technical Support Engineer, Systems Engineer, Infrastructure Support Specialist, IT Support Specialist |
| Skills | Technical Support, IT Infrastructure Operations, L1.5 L2 Support, Incident Management, Windows Server Administration, Active Directory, GPO, IAM, User Provisioning, Windows, VPN, VDI, RDP, Network Troubleshooting, ITSM, IT Infrastructure Administration, Group Policy, IT Service Management, ITIL Process Management, SLA Management, ServiceNow, Jira Service Desk, Zendesk |
| LinkedIn | https://linkedin.com/in/sumit-ranjan-a733249 |

## About

```text
At Alignerr (Vixxo), I provide enterprise technical support and infrastructure administration, resolving critical platform and system bottlenecks. I manage IAM workflows and use Excel VBA and Pivot Tables to track incident trends.

I improved response times by 20% and reduced manual data processing by 15% at Alignerr (Vixxo). My reporting work also freed up 8+ engineering hours per week.

At Cognizant, I provided L2 infrastructure support, administered Active Directory, and troubleshot Windows, VPN, VDI, and RDP issues. Root cause analysis helped reduce infrastructure support ticket volumes by 10%; I also maintained SLA compliance and received the Best Employee Award for 3 consecutive months.
```

## Experience

### Senior Technical Support Engineer (current)

Alignerr (Vixxo). May 2023 - Present

```text
Provided advanced enterprise technical support and infrastructure administration, managing IAM workflows and optimizing operational support workflows. Achieved a 20% improvement in response times and a 15% reduction in manual data processing efforts.
```

Skills: IT-Support, Infrastructure, IAM, Active-Directory, ServiceNow, Jira-Service-Desk, Zendesk, Excel-VBA, Pivot-Tables, Process-Optimization

### Systems Engineer (L2 Infrastructure Support)

[Cognizant](https://himalayas.app/companies/cognizant). Apr 2022 - Apr 2023

```text
Delivered high-tier technical support and Active Directory administration, managing GPOs and troubleshooting network faults. Executed root cause analysis, driving a 10% drop in infrastructure support ticket volumes.
```

Skills: Active-Directory, GPO, VPN, VDI, RDP, Windows-Server, Troubleshooting, Root-Cause-Analysis, SLA-Management, Windows, SLA

### Infrastructure Support Specialist

ABC Cosmetics Pvt Ltd. Aug 2018 - Feb 2020

```text
Administered day-to-day enterprise IT infrastructure operations, monitoring server uptimes, network switches, and directory nodes. Managed hardware, OS deployments, and application accessibility compliance.
```

Skills: IT-Infrastructure, Server-Monitoring, Network-Administration, Hardware-Management, OS-Deployment, Networking, Hardware

### IT Support & System Executive

The Password. Aug 2014 - Jul 2017

```text
Developed automated tools using Excel VBA for service reporting and KPI tracking. Improved First-Contact Resolution rate by 18% through structured data analysis and team coaching.
```

Skills: Excel-VBA, Data-Analysis, KPI-Tracking, Team-Coaching, IT-Support

### Data Reporting & Process Associate

Mphasis (HP Company). Jan 2012 - Jul 2013

```text
Boosted operational support efficiency by 10% by automating hardware issue tracking reports.
```

Skills: Data-Reporting, Process-Automation, Hardware-Tracking, Automation, Excel

## Education

### Kuvempu University

Bachelor of Technology, Computer Science

```text
Bachelor of Technology in Computer Science from Kuvempu University.
```

### Kuvempu University

Bachelor of Technology, Computer Science

```text
Bachelor of Technology in Computer Science from Kuvempu University.
```

## Tech stack

- Zendesk
- Jira Service Desk
- Windows
- Microsoft Excel
- ServiceNow

To contact Sumit, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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