# Sukumar Lakhapate

Sukumar Lakhapate is a remote worker on Himalayas, Operations Support Analyst at Boku, based in India.

Source: https://himalayas.app/@sukumarlakhapate

```text
Payments and fraud operations analyst at Boku who automated workflows, built KPI dashboards, and investigated payment anomalies with SQL.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 1986k+ INR |
| Job categories | Fraud Analyst, Payments Operations Analyst, Operations Analyst, Risk Analyst |
| Skills | Fraud Investigation, Payment Operations, Transaction analysis, Operational Risk, Root Cause Analysis, Incident Response, Merchant Operations, Control Improvements, SQL, KPI development, Dashboard Design, APIs, Kibana, SumoLogic, Tableau |
| LinkedIn | https://linkedin.com/in/sukumar-lakhapate |

## About

```text
At Boku, I investigate payment anomalies, fraud indicators, merchant integration failures, and production incidents using SQL analysis and payment lifecycle evidence. I designed automation that reduced manual effort by about 30% and created KPI dashboards.

I’ve also investigated payment disputes and suspected RFID fraud at American Express, using transaction evidence to distinguish legitimate activity from potential compromise. At WNS Global Services, I uncovered four previously undetected fraud rings and recommended fraud prevention improvements.

Across my work in payments, fraud, and operational risk, I’ve investigated operational incidents and contributed to process and control improvements. I earned a DBA in 2024, published two books, and am pursuing the GARP AI Risk Certification.
```

## Experience

### Operations Support Analyst (current)

Boku. May 2022 - Present

```text
Investigates complex payment anomalies, fraud indicators, and production incidents through SQL analysis and payment lifecycle investigations. Designed automation reducing manual effort by ~30% and created KPI dashboards.
```

Skills: SQL, Payment-Operations, Fraud-Investigation, KPI-development, Dashboard-Design, Automation, APIs, Kibana, SumoLogic, Tableau, Jira, Linux, Redshift

### Service Desk Analyst

Rock Frozen Food. Apr 2021 - Apr 2022

```text
Redesigned payment approval workflows, strengthening governance and reducing processing delays. Investigated ERP and operational system issues through structured root cause analysis.
```

Skills: Payment-Operations, Root-Cause-Analysis, ERP, Process-Improvement, Documentation

### Operations Analyst

[American Express](https://himalayas.app/companies/american-express-company). Sep 2019 - Apr 2021

```text
Analyzed payment disputes and fraud-related cases using transaction evidence and customer behavior. Reconstructed transaction timelines during suspected RFID fraud investigations and partnered with cross-functional teams to resolve escalated issues.
```

Skills: Fraud-Investigation, Transaction-analysis, Customer-Behavior-Analysis, Cross-Functional-Collaboration, Operational-Risk

### Incident Response Team

ATPI. Feb 2018 - Aug 2019

```text
Coordinated operational response during global travel disruptions affecting multinational corporate clients. Identified affected travelers and initiated proactive communication supporting business continuity.
```

Skills: Incident-Management, Crisis-Communications, Cross-Functional-Collaboration, Business-Continuity

### Fraud Analyst

ALP Consulting. Dec 2015 - Oct 2017

```text
Detected high-risk travel transactions using behavioral analysis and fraud indicators. Evaluated payment risks while balancing fraud prevention with customer experience.
```

Skills: Fraud-Detection, Behavioral-Analysis, Risk-Assessment, Payment-Operations

### Senior Customer Service Associate

[WNS Global Services](https://himalayas.app/companies/wns-global-services). Feb 2011 - Feb 2014

```text
Uncovered four previously undetected fraud rings through behavioral and transaction analysis. Recommended fraud prevention improvements and delivered fraud awareness training.
```

Skills: Fraud-Investigation, Transaction-analysis, Training, Mentorship, Customer-Service

## Education

### GARP

AI Risk Certification, AI Risk

```text
In progress AI Risk Certification.
```

### ABMTC

Doctor of Business Administration, Business Administration

```text
Awarded Doctor of Business Administration in June 2024.
```

### Welingkar Institute

PGDM, Travel & Tourism

```text
Completed PGDM in Travel & Tourism in 2018.
```

### University of Mumbai

Diploma, Digital Electronics

```text
Completed Diploma in Digital Electronics in 2010.
```

### IBM

Data Analysis Using Python, Data Analysis

```text
Completed Data Analysis Using Python.
```

### Google

Introduction to Responsible AI, Responsible AI

```text
Completed Introduction to Responsible AI.
```

## Tech stack

- Tableau
- Jira
- Kibana
- Linux
- SumoLogic
- Microsoft Excel
- SQL

To contact Sukumar, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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