# Sujnan Acharya

Sujnan Acharya is a remote worker on Himalayas, Customer Service Associate at Firstsource Solutions, based in India.

Source: https://himalayas.app/@sujnanacharya

```text
I improve high-volume operations through CRM accuracy, SLA compliance, SQL, and Excel-based reporting.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 70k+ INR |
| Job categories | Operations Professional, Operations Analyst, MIS Analyst, Jr. Data Analyst, Business Analyst, Customer Service Associate, Operations Expert, Operations Management Specialist, Operations Specialist, Operations Generalist, Business Operations Expert, Operations Solutions Specialist, Operations Excellence Specialist, Operations Manager, Operations |
| Skills | SQL, SQL Joins, Aggregation, Excel, SUMPRODUCT, Sumifs, Pivot Tables, Dashboard Development, SLA, KPI Tracking, Compliance Reporting, Escalation Management, Risk Management, Process Improvement, Data Accuracy In ATS, CRM Data Management, Salesforce, Business Analysis, Customer Service |

## What I'm looking for

```text
I'm seeking Operations, MIS, or Junior Analyst roles in banking and finance where I can apply process discipline, CRM data accuracy, SQL, Excel reporting, and analytical rigor.
```

## About

```text
At Firstsource Solutions, I managed 80–100+ weekly customer interactions while maintaining 100% SLA compliance, 90%+ First Call Resolution, and accurate Salesforce documentation.

I'm transitioning into banking and finance analytics, bringing SQL, advanced Excel, KPI tracking, escalation reduction, and process-improvement discipline to Operations, MIS, or Junior Analyst roles.
```

## Experience

### Customer Service Associate

[Firstsource Solutions](https://himalayas.app/companies/firstsourc). Oct 2023 - Mar 2026

```text
Handled 80–100+ inbound customer interactions weekly, maintaining 100% SLA compliance and achieving 90%+ First Call Resolution. Reduced escalations by 20% and maintained 100% data accuracy in Salesforce CRM documentation.
```

Skills: Customer-Service, SLA, KPI-Tracking, First-Call-Resolution, Escalation-Management, Salesforce, CRM-Data-Management, Process-Improvement, Upselling, Cross-Selling

## Education

### Sri Dharmasthala Manjunatheshwara College of Business Management

Bachelor of Business Administration, Business Administration. 2018 - 2021

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Pursued a Bachelor of Business Administration degree, gaining foundational knowledge in business management principles.
```

### St. Aloysius PU College

Pre-University, Commerce. 2016 - 2018

```text
Completed pre-university education with a focus on commerce, building a strong foundation in business and economics.
```

### Milagres High School

SSLC, General Studies. 2013 - 2016

```text
Completed secondary school education, achieving the SSLC certification.
```

## Tech stack

- Salesforce
- SQL

To contact Sujnan, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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