# Suchi Tripathi

Suchi Tripathi is a remote worker on Himalayas, Senior Counsellor at Leap Scholar, based in India.

Source: https://himalayas.app/@suchitripathi

```text
I guide overseas education students while leading branch operations, customer success, and client relationships.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 140k+ INR |
| Job categories | Bank Branch Manager, Customer Success Manager, Client Relationship Manager, Student Advisor, Education Consultant, Operations Manager, Customer Service, Branch Operations Manager, Senior Branch Manager, Branch Management, Mortgage Branch Manager, Branch Operations Supervisor, Branch Operations Management |
| Skills | Branch Operations, Customer Success, Customer Relationship Management, Student Counseling, Team Leadership, University Admissions, Document Management, Communication Resources, Problem Solving, Excel, Microsoft Word, Zoho CRM, Slack, Google Meet, Zoom, International Education, Customer Service |

## What I'm looking for

```text
I'm looking for a role where I can lead operations, strengthen customer and client relationships, and guide students through meaningful education or service journeys while delivering high-quality support.
```

## About

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I've guided students through overseas education journeys at Leap Scholar, from university counselling and applications to visa documentation and post-arrival support. My work earned an ACE Award for contribution to student success.

At GNG Abroad Educational Services, I managed branch operations for approximately eight years, supervised daily activities, and led end-to-end admission and visa guidance. I built strong relationships with students and parents through consistent follow-up, supporting referrals and repeat business.

My background also includes resolving customer queries and complaints in Vodafone's inbound process at Aegis Ltd. I bring 11+ years of experience in customer success, student counselling, operational coordination, and high-quality service delivery.
```

## Experience

### Senior Counsellor

Leap Scholar. Nov 2021 - Nov 2024

```text
Guided students through overseas education journey from counselling to post-arrival support, assisted with university applications and visa procedures, and coordinated with internal teams. Recognized with the ACE Award for outstanding performance.
```

Skills: Student-Counseling, Customer-Success, Team-Coordination

### Branch Manager

GNG Abroad Educational Services. Jun 2013 - Apr 2021

```text
Managed complete branch operations, supervised daily activities, and provided end-to-end counselling for overseas education including university selection, admissions, and visa guidance. Built strong relationships with students and parents, resulting in referrals and repeat business.
```

Skills: Branch-Operations, Team-Management, Counselling, University-Admissions

### Customer Care Executive

Aegis Ltd.. Jan 2009 - Jul 2009

```text
Handled inbound customer service calls for Vodafone, resolved queries and complaints professionally, and ensured timely issue resolution while meeting service quality standards.
```

Skills: Customer-Service, Problem-Solving, Communication-Skills

## Education

### Kanpur University

Master of Commerce, Commerce

```text
Master of Commerce degree from Kanpur University, completed in 2010.
```

### University of Lucknow

Bachelor of Commerce, Commerce

```text
Bachelor of Commerce degree from the University of Lucknow, completed in 2008.
```

## Tech stack

- Microsoft Excel
- Google Meet
- Zoho CRM

To contact Suchi, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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