# Subhash Kumar Thankappan Subhash Kumar Thankappan is a remote worker on Himalayas, Delivery Manager at Inoapps, based in Malaysia. Source: https://himalayas.app/@subhashkumar ```text Seasoned Professional in end-to-end Program/Project Management, Service Delivery ``` | Detail | Value | | --- | --- | | Availability | Open to opportunities | | Location | Malaysia | | Authorized to work in | Malaysia | | Job categories | Software Engineer, Account Manager, Implementation Consultant, Technical Program Manager, Program Manager | | Skills | Project Management, Service Delivery, Scrum, Oracle Cloud, ServiceNow, Jira, SQL, Pl SQL, JavaScript, Python, Salesforce, ITIL, PRINCE2, WhatsApp, Agile | ## What I'm looking for ```text Looking for a challenging role that leverages my expertise in program and project delivery management, service delivery management, and organization leadership to drive business growth and success. ``` ## About ```text Subhash Kumar Thankappan is a seasoned professional with 22 years of experience in end-to-end delivery, program/project management, managed services, organization leadership, implementation, and professional services. He has led mid to large cross-domain teams of technical, functional, business analysts, QA, and customer success, executing and delivering development and support projects. With expertise in project initiation, risk assessment, and mitigation planning, as well as business liaison and stakeholder management, Subhash is proficient in budgeting, invoicing, and executing project close-out. He is well-versed in Waterfall and Agile project management approaches, particularly Agile-based Scrum project management. Subhash has a proven track record in building strong client relationships and ensuring customer satisfaction. He is skilled in onboarding, support, and proactive issue resolution to foster long-term partnerships. With expertise in identifying upselling opportunities and implementing strategies for enhanced retention and loyalty, Subhash is a collaborative team player, delivering exceptional client experiences and achieving business objectives. ``` ## Experience ### Delivery Manager (current) Inoapps. Sep 2019 - Present ```text Leading diverse teams to deliver exceptional customer service across multiple industries using Oracle Business Applications. Responsible for managing customer relationships, service levels, and identifying new business growth opportunities in the APAC region. ``` Skills: Oracle-Cloud, ITIL, ServiceNow, Project-Management, Team-Leadership, Customer-Relationship-Management, Incident-Management, Process-Improvement, Agile ### Project Manager [Capgemini](https://himalayas.app/companies/capgemini-technology-services). Jan 2009 - May 2019 ```text Successfully delivered Salesforce implementations and Oracle ERP projects, overseeing end-to-end project life cycles. Managed large-scale data migrations and conducted comprehensive user training for international teams. ``` Skills: Salesforce, Oracle, Data-Migration, Project-Management, User-Training, Stakeholder-Management, Scrum, Risk-Management, Change-Management, Agile ### Project Manager Sony India. Jan 2013 - Apr 2013 ```text Managed Oracle Applications support for modules such as Oracle Financials & SCM, overseeing a team of 20 resources. Conducted resource management, performance reviews, and ensured seamless transitions during upgrades. ``` Skills: Oracle, SCM, Team-Management, Performance-Reviews, Resource-Management, User-Support, Project-Management, Training ### Project Lead Oracle India. Jan 2007 - Jan 2009 ```text Oversaw Oracle Financials & SCM modules support for clients, managing a team of 15 members. Led enhancement projects and ensured quality deliverables through effective project management. ``` Skills: Oracle, SCM, Team-Leadership, Project-Management, Client-Management, Quality-Assurance, Change-Management, Documentation, Data-Management ### Project Lead NIIT Technologies. Dec 2006 - Oct 2007 ```text Managed projects related to Oracle Applications, ensuring timely and high-quality deliverables while coordinating with clients to understand their needs. ``` Skills: Oracle, Project-Management, Project-Coordination, Team-Management, Quality-Assurance, Documentation, Data-Management, Change-Management, Stakeholder-Engagement ### Senior Systems Executive Mascon Global Ltd.. Jun 2004 - Dec 2006 ```text Worked on various software development projects, ensuring adherence to established work procedures and standards while delivering high-quality outputs. ``` Skills: Teamwork, Software-Development, Project-Management, Quality-Assurance, Documentation, Problem-Solving, Technical-Support, System-Integration, Process-Improvement ### Analyst/Programmer ETA InfoTech. Jun 2000 - Jun 2004 ```text Involved in programming and analysis tasks, contributing to the development of software solutions and ensuring quality deliverables. ``` Skills: Programming, Software-Development, Analysis, Quality-Assurance, Technical-Support, Documentation, Problem-Solving, System-Integration, Process-Improvement ## Education ### Sikkim Manipal University Master of Business Administration, Project Management. 2010 - 2012 ```text Completed an MBA with a focus on Project Management, gaining skills in managing projects effectively and efficiently. ``` ### National Institute of Technology, Kozhikode Bachelor of Technology, Production Engineering & Management. 1992 - 1996 ```text Earned a B.Tech in Production Engineering & Management, focusing on the principles of production processes and management techniques. ``` ## Tech stack - Salesforce - Oracle - Jira Service Desk - Jira - JavaScript - WhatsApp - Oracle PL/SQL - SQL - ServiceNow To contact Subhash Kumar, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire). ## People also viewed - [Kelvin You Pin Goh](https://himalayas.app/@kelvinyoupingoh): IT Support Specialist, Maica Laminate Sdn Bhd - [Sylesh prabu](https://himalayas.app/@syleshprabu): Senior Associate Project Lead, Wipro Technologies - [Dhiwakarr Devamani](https://himalayas.app/@dhiwakarrdevamani): Senior Program Manager, Apar Technologies - [Zamir Singh Gurbachan Singh](https://himalayas.app/@zamirsinghgurbachans): Senior Manager – Technology Consulting, Ernst & Young Malaysia - [Hamza Akram](https://himalayas.app/@hamzaakram): Technical Project Manager, Deriv - [Muhammad Zahirulhaq](https://himalayas.app/@muhammadzahirulhaq): Project Manager, Tata Consultancy Services Malaysia Sdn. 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