# Subham Singh

Subham Singh is a remote worker on Himalayas, Deputy Manager at ICICI Bank Ltd., based in India.

Source: https://himalayas.app/@subhamsingh4

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Banking professional at ICICI Bank who handled senior customer escalations and helped improve analytics dashboard decision speed by 25%.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | India |
| Authorized to work in | India |
| Salary expectations | 11046k+ INR |
| Job categories | Banking Specialist |
| Skills | Banking Operations, Customer Escalation Management, Fraud Detection and Prevention, AML, KYC, Risk Assessment, Card Disputes, Corporate Banking, Retail Banking, Wholesale Banking, Global Transaction Banking, Trade Services, Treasury, Corporate M&A, Salary Accounts |

## About

```text
At ICICI Bank Ltd., I handled senior escalations involving credit card disputes, fraud cases, reversals, and customer grievances. I investigated transaction discrepancies and worked with Fraud Prevention, Compliance, Operations, and Customer Service to resolve cases.

I maintained MOP, SQI, and SAS MIS data, and performed quality checks on customer data and documentation. My work also included following AML procedures and supporting fraud detection and prevention.

I facilitated 40+ workshops to translate complex data into actionable insights across teams. I also led development of an analytics dashboard that improved senior management decision speed by 25%, and coordinated UAT that reduced post-deployment issues by 10%.
```

## Experience

### Deputy Manager

ICICI Bank Ltd.. Jan 2023 - Jan 2025

```text
Managed high-level escalations related to credit card disputes, fraud cases, and customer grievances, ensuring swift resolution. Collaborated with internal teams to investigate complex cases and maintain compliance with AML and risk management standards.
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Skills: Card-Disputes, Fraud-Detection, Grievance-Handling, KYC, AML, Risk-Assessment, Root-Cause-Analysis, Stakeholder-Management, Data-Analysis, MoP, SQI, MIS, Excel, PowerPoint, Salesforce, HubSpot, UAT, Dashboard-Development

## Education

### Srusti Academy of Management

MBA, Finance / Business Analytics. 2018 - 2020

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Pursued an MBA in Finance and Business Analytics from 2018 to 2020.
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### Udayanath Autonomous College of Science and Technology

BBA, Finance. 2014 - 2017

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Completed a BBA in Finance from 2014 to 2017.
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### Udayanath Autonomous College of Science and Technology

12th Standard, Commerce. 2012 - 2014

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Completed 12th standard in Commerce from 2012 to 2014.
```

## Tech stack

- SAS
- Salesforce
- HubSpot
- Microsoft Excel
- Microsoft PowerPoint

To contact Subham, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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