# Stephanie Vallega

Stephanie Vallega is a remote worker on Himalayas, CSR Concierge VA / Customer Support Specialist at Outsourced VA, based in Philippines.

Source: https://himalayas.app/@stephanievallega

```text
I support global customers with technical troubleshooting, concierge coordination, and reliable multichannel service.
```

| Detail | Value |
| --- | --- |
| Availability | Open to opportunities |
| Location | Philippines |
| Authorized to work in | Philippines |
| Job categories | Customer Support Specialist, Customer Support Specialist, Technical Support Specialist, Customer Service, Virtual Assistant, Concierge, Sales, Senior Customer Support Specialist, Lead Customer Support Specialist |
| Skills | Customer Support, Technical Support, Customer Service, Troubleshooting, Administrative Support, Lead Management, Vendor coordination, Phone Support, Chat, Email Support, Remote Access, Windows, Avast, Website Management, Web Hosting, DNS, Cybersecurity, CRM, HubSpot, SendBird, Aircall, Outlook, Slack, Excel, Calendar Management, Travel Arrangements, Appointment Scheduling |

## What I'm looking for

```text
I'm looking for a customer support, technical support, or virtual assistant role where I can assist international clients, resolve issues across phone, chat, and email, coordinate operations, and deliver excellent client service.
```

## About

```text
I'm currently supporting Amalfi Jets through Outsourced VA, managing appointments, travel arrangements, reservations, concierge requests, vendor coordination, and inbound lead qualification for clients worldwide.

Previously, I supported GoDaddy customers at Sutherland with website, hosting, email, security, DNS configuration, site management, and cybersecurity best practices. I also helped clients with business onboarding and hosting solutions.

At TeleTech, I supported DoorDash customers, merchants, and drivers across phone, chat, and email, resolving account, payment, and technical issues in a fast-paced environment.

I began my technical support career at Sitel Philippines on the AVAST account, assisting Windows and AVAST users through phone, email, chat, and remote access while resolving software and system issues.
```

## Experience

### CSR Concierge VA / Customer Support Specialist (current)

Outsourced VA. Nov 2025 - Present

```text
Managed appointments, reservations, travel arrangements, and concierge requests for clients worldwide. Coordinated with vendors and service providers to secure bookings and fulfill client needs, while providing customer support via phone, chat, and email.
```

Skills: Customer-Service, Concierge-Services, Vendor-coordination, Lead-Management, CRM, HubSpot, Aircall, Outlook, Slack

### Technical Support & Sales Agent

Sutherland. Dec 2023 - Nov 2025

```text
Provided technical support for website, hosting, email, and security services. Assisted clients with site management, DNS configuration, troubleshooting, and cybersecurity best practices while supporting business onboarding and hosting solutions.
```

Skills: Technical-Support, Troubleshooting, DNS, Cybersecurity, Sales, Customer-Service

### Customer Service Agent

TeleTech. Sep 2020 - Dec 2023

```text
Provided customer support for customers, merchants, and drivers through phone, chat, and email. Resolved account, payment, and technical issues while maintaining high customer satisfaction in a fast-paced environment.
```

Skills: Customer-Service, Troubleshooting, Multitasking

### Technical Support Agent

Sitel Philippines. Nov 2016 - Sep 2020

```text
Provided technical support for Windows and AVAST users through phone, email, chat, and remote access. Resolved software and system issues while delivering excellent customer service and identifying sales opportunities.
```

Skills: Technical-Support, Troubleshooting, Customer-Service, Remote-Support, Sales

## Education

### Divine Mercy College Foundation, Inc.

Bachelor of Information Technology, Information Technology. 2012 - 2014

```text
Pursued a Bachelor of Information Technology with a focus on software and web development, but did not complete the degree.
```

### Caloocan High School

High School Diploma, General Studies. 2009 - 2012

```text
Completed secondary education at Caloocan High School.
```

## Tech stack

- SendBird
- HubSpot
- Windows
- Aircall
- Microsoft Excel

To contact Stephanie, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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