# Stephanie Shulstad

Stephanie Shulstad is a remote worker on Himalayas, Learning Solutions Senior Manager at Charter Communications, based in United States.

Source: https://himalayas.app/@stephanieshulstad

```text
Learning and development leader at Charter Communications building AI coaching practice for leaders and frontline teams.
```

| Detail | Value |
| --- | --- |
| Availability | Looking for a job |
| Location | United States |
| Authorized to work in | United States |
| Salary expectations | 145k+ USD |
| Job categories | Learning And Development Leader, Instructional Designer, Learning And Development Director, Knowledge Management Manager, Project Manager |
| Skills | Learning and Development Strategy, Talent Development, Instructional Design, Leadership Development, Manager Enablement, Organizational Capability Building, New Hire Onboarding, Role Based Curricula, Career Pathways, Capability Assessment, Training Program Evaluation, Learning Metrics, ADDIE, Agile, Knowledge Management |

## About

```text
At Charter Communications, I lead enterprise-wide learning strategy and an instructional design team supporting nine business units across a nationally distributed frontline sales organization. I advise senior and call center leaders on capability needs, learning priorities, and training implementation.

I design and maintain onboarding and development programs serving an annual learner population of 8,000 employees. My work includes role-based learning and career pathways, facilitator guides, and blended learning that supports readiness and customer interactions.

I’ve built, tested, and launched AI avatars for leaders and frontline employees to practice coaching and customer conversations with immediate feedback. I also use learning metrics, surveys, A/B testing, and observations to evaluate programs and identify improvements.
```

## Experience

### Learning Solutions Senior Manager (current)

[Charter Communications](https://himalayas.app/companies/charter-communications). Nov 2018 - Present

```text
Leads enterprise-wide learning strategy and an instructional design team supporting nine business units across a nationally distributed frontline sales organization. Delivers onboarding and development programs serving an annual learner population of 8,000 employees.
```

Skills: ADDIE, Agile, Instructional-Design, E-Learning, AI-Prompting, Learning-Metrics, A-B-Testing, Survey, Vendor-Management, Budget-Management, Leadership-Development, Manager-Enablement, Onboarding, Career-Pathways, Facilitation, Knowledge-Management

### Project Manager/Knowledge Management Manager

[Charter Communications](https://himalayas.app/companies/charter-communications). Aug 2016 - Nov 2018

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Led a content-writing team supporting frontline sales and customer service call center staff. Delivered learning programs serving an annual learner population of 8,000 employees and designed four new-hire programs at a time.
```

Skills: ADDIE, Agile, Instructional-Design, E-Learning, Learning-Metrics, A-B-Testing, Survey, Facilitation, Leadership-Development, Manager-Enablement, Onboarding, Career-Pathways, Knowledge-Management, Project-Management, Stakeholder-Management

### Knowledge Management Specialist

[Charter Communications](https://himalayas.app/companies/charter-communications). Jul 2013 - Aug 2016

```text
Improved knowledge access for frontline and call center staff and supported consistent cross-channel processes by developing and reviewing articles. Advanced knowledge-management initiatives through launch by prioritizing work and coordinating teams.
```

Skills: Knowledge-Management, Agile, Content-Development, Process-Design, Documentation, Cross-Functional-Collaboration

## Education

### CA Art Institute

Graphic Design Certification, Graphic Design

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Completed a Graphic Design certification from CA Art Institute.
```

### LinkedIn

Data-Driven Learning Design Certification, Data-Driven Learning Design

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Completed a Data-Driven Learning Design certification from LinkedIn.
```

### LinkedIn

Accessibility and Inclusion Advocates Certification, Accessibility and Inclusion

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Completed an Accessibility and Inclusion Advocates certification from LinkedIn.
```

### California Lutheran University

Bachelor of Arts, Mass Communications and Art

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Bachelor of Arts in Mass Communications and Art from California Lutheran University, completed in 2008.
```

### Google

UX Design Certification, UX Design

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Completed a UX Design certification from Google.
```

## Tech stack

- Articulate 360
- Claude
- Adobe Creative Cloud
- Microsoft Office

To contact Stephanie, message them from this profile with a Himalayas employer account: [Hire on Himalayas](https://himalayas.app/hire).

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